We have ordered Prince Reigns for YEARS and sold it in our spa. I have previously called (I got the phone number off their website.) to place orders as well as placed them online. I've had fine experiences with both ways of ordering.
I have previously taken issue and discussed with them the cost of shipping. They charge $20 per case to ship despite the fact that they ALWAYS use flat rate boxes and according to the USPS the cost is much lower than $20. There is no break on shipping when ordering in bulk either. If I order 3 cases, shipping is $60. That is ridiculous. Alas, I have sucked it up and built it into the cost of the product when we are reselling.
MY REAL ISSUE RIGHT NOW IS THAT I ORDERED 20 DAYS AGO AND THE SITE SHOWS MY ORDER AS UNFULFILLED. They certainly took my money. I have tried to contact them and they have removed their phone number from their website. That's annoying, but I figured I'd just use the email contact option. When I went to submit my email to them, I keep getting a pop-up from mail chimp asking if I'd like to update my info and it will not send the email to anyone. Hmmm... odd. I thought maybe I'd get an actual phone number if I went to the "wholesale" tab. Nope, that web page isn't found.
At this point I feel like I have no choice but to file a fraud claim with my credit card company. Right after that, I will be filing a fraud claim with the Florida Attorney General's office. This is not how I like to conduct business. I always like to give the company an opportunity to get things right. I'm not someone that goes around leaving negative reviews typically. It seems as though Prince Reigns has left this as the only option to be heard. By removing all channels of contact with them directly, I am forced to take this to review sites.
UPDATE:
Thank you for your speedy response! Although your response was quick, it was also infuriating. If the lead time is fourteen business days, then say that. It says lead time is 2 weeks. To me, that is two business weeks. Furthermore, if there isn't something fishy going on, why have you removed your phone number from your website, not have a working email link and not have a working wholesale web page? You said you wish I would have reached out. I tried. Your site wouldn't allow me to send you an email. Only the form popped up which wasn't functioning correctly at the time I tried to send an email. I searched through old invoices and found the phone number. I found it, but your company doesn't appear to either have any employees or maybe you just have stopped answering the phone. Every extension said I had reached the voice mail for *******285. It said nothing about reaching Prince Reigns.
Frankly, it doesn't matter how you conducted business in the past if this is how it's being done currently. When answering a review, I suggest trying a more humble approach. Patting yourself on the back for previously decent service is insulting.
I've included pics of the ONE spot where 2 weeks is mentioned.
A legit business is accessible.
I am writing to say that overall I do not recommend princereigns. About a month ago from this review, I sent an email to the company & never received a response from them. (No it was not in Spam or the Promotions folder; I checked.)
I've used 1 of the company's products in the past & had a good experience. Thus I decided to place an order. Shipping for 1 item to my location is $5, but if I added a 2nd item to the cart, shipping immediately shot to $20. (The items I was ordering were 2 oz each, Premium Serum & Acne Tabs, according to the bottles themselves. You be the judge.)
After I received the products, I noticed I didn't see any expiration dates. I called their 866 number & inquired about that. I was told the Premium Serum has no expiration date because it is organic. Seriously? The last time I checked organic materials expired. Correct me if I'm wrong. Also, it doesn't EVEN say where it is MADE. In contrast, the bottle of Prince Reigns serum I bought years ago has a Production Date, expiration date & it says it's made in the USA. It is the original version, though.
The only ingredient in the acne tabs seems to be aspirin (325mg). Do yourself a favor & go to your local drugstore. The date on it is 12/14. I really hope I was not sold expired aspirin! (Aspirin from the drugstore has an expiration date, by the way; everybody knows that.) The allergy alert does not seem complete either.
To make matters worse, the gentleman who answered the phone for customer support was very curt & abrupt. I could not be confident about what he was telling me or the company. He was not trying to be particularly helpful to me also.
I said above that I had emailed Princereigns. Well I wanted to find out the ingredient list for several of the company's products. The ingredient list was not on the web site & still is not on the web site at the time of this review.
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EDIT: Representative says I'm from the Caribbean. Do not make it out like I am from Jamaica or the Bahamas or that I am being deceitful, WHEN THAT IS ABSOLUTELY NOT THE CASE. Where I live is still the United States. It is domestic. It was shipped via USPS. I have yet to see 4 oz, maybe 8 oz including the box/etc cost $20. There was no signature confirmation, insurance or anything else of the sort on the package! It was less than 1 lb! If one is not careful, even the USPS clerks who are not knowledgeable enough say we are international, WHEN IT IS NOT TRUE.
Being in the beautiful continental US, a USPS clerk once said a box costs $85 to ship when it only cost $20 because she didn't know her geography & put it in the system improperly. Shipping to any US territory right off the coast of Florida IS NOT ROCKET SCIENCE.
I will make this clear since I did not seem to make it clear before: This review is to also state that I will not buy from Princereigns again. There are other things to use to target the issue at the source (hormonal imbalance) versus merely dealing with the symptoms. There should be transparency, & there is very little or next to none in the web site at the current time. It's pretty but that's about it.