- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I am a huge fan of the prince reigns ingrown hair serum product and had previously ordered on Amazon but it is no longer available. Placed a $70 order plus $20 shipping on July 29th, 2018 with them directly through https://www.princereigns.com. It is now September 12th and I have yet to receive the item or any update on it besides the email I received on July 29th when I placed it saying my order would be shipped within 1-2 business days.
I have tried calling and left 2 messages with this company and sent an email with no response. Also when you try to submit a form online it comes up some weird mail chimp subscription message as though you're trying to subscribe to their mailing list when you're actually being directed to submit your issues with that form.
HORRENDOUS customer service. There is NO excuse for this to be happening to so many people and I will be filing a claim with my credit card company.
Not good prince reigns. I see all the excuses you've been giving people in the comments below that have experienced this same situation and none of them are justifiable. Get your act together or take your website down if you cannot fulfill orders.
Julie hasn’t received any votes.
Julie hasn’t received any thanks yous.
Empty.
I ordered from this website over 2 weeks ago and I haven't even gotten a shipment notification....
I ordered and paid for 1134 units on 4/10/18 and have not received a single unit. Andrew told me...
We appreciate your responses although not 100% positive as most of the over 1-Million orders we have fulfilled successfully without issue since we started manufacturing the #1 Original Ingrown Hair Serum over 20 years ago are satisfied customers as evidenced by the fact that the 5 negative reviews are less then 4 weeks old. Unfortunately we stated on the website, on the purchase page, and on the invoice on the shopping cart that all orders placed would take a minimum of 3 weeks to be delivered. We wish we could of not have a backorder issue but due to the demand for the Princereigns Ingrown Hair Serum we do have significant issues keeping them in stock. Between clients signing up with spam emails in an effort to not get inn-undated with ads, and clients leaving phone messages with no return number nor order information for us to respond to it becomes an exercise in futility to respond within a proper timeframe. We have however made a few necessary changes due to the issues we encountered this past month. 1 IT Dept has added a filter to make sure the emails clients use to create an account have to be verified prior to creating an account. 2. Our customer service voicemails ask clients to leave an order number or phone number or else we will not be able to contact them. Hopefully with these new changes we can help alleviate the frustrations these 5 clients experienced.