PricelineReviews 2,669

I had financial losses while staying at hotel booked through Priceline and they offered no financial compensation and only offered a 15% off coupon for future bookings with them providing I accepted that verbally over the phone without reading and writing their offer so I didn't know what I was really agreeing to specifically nor would they make any offer unless I agree to it blindly over the phone. I am a VIP gold member with them for at least 7 years and was treated poorly with customer service telling me that's the only way you get any compensation. Won't be using them again

I booked an Express Deal with Priceline for 2 nights in Salida CO. The nightly rate was $111 but came to just over $271. With fees & taxes. Kinda High, but I booked it because I had a coupon that I chose to apply which lowered my rate to just over $249. The next morning I saw Travelocity had same room, same dates advertised for $109.44 saving me a whopping $3.12... but 200% Express guarantee elevated that to 6.24 or almost a 6-pak of cheap beer... I had time so went thru the exercise... but I was stymied & got. 94 instead. Why? Because they went by Total price I was told... if that's true then I argued my published rate w/ taxes & fees is $21 more than Travelocity's so w/ 200% guarantee you owe me like $42... No because you used a coupon... But that has nothing to do with the published price differential. A coupon, a credit voucher, a CC & Cash are just ways to pay. I have the right but not the obligation to use it on any PL transaction while it's valid. AND I SAY The published price should be the standard of comparison for determining their guarantee. But is it the published room price or total price w/ fees & taxes? How can they get away with throwing various coupons disclaimers into the mix when the guarantee says nothing about them? Coupons muddy the issue... so if I'd bought the room with No coupon, thus paying $21 more than Travelocity how many of you think Priceline would pay up on the $42 when I brought it to their attention? Yep we're all victims of this chicanery & need better Consumer Protections.
Legally it is an interesting question in fair trade practices & consumer law.

If I could give zero stars, I would. My most recent experience with Priceline, will be my last one as they have taken advantage of the vulnerable state I found myself in. Not only did they offer me bad flights knowing I was desperate, but they were not available to rectify the situation they put me in.

At first, Evan seemed very helpful with finding me a last minute ticket to Europe to see what I thought were my dying parents. At first he offered me a three thousand dollar flight, which I genuinely thought would be first class, but once I asked him that, he gave me another option that seemed much more "reasonable". In my vulnerable and frantic state, I thought he had gotten me a deal and a great flight, when in fact I found out later that there were much cheaper and quicker options. In my great hurry, I accepted the terms that the flight was non-refundable and I took Evan at his word when he stated that all I had to do was get to the airport four hours before the flight and it would be an easy flight for me. He insisted there was nothing else I needed to worry about besides my negative COVID test.

Unfortunately, all of his reassurances were wrong. It turned out that since there were two flight changes in Europe, I needed not just the two vaccines and the negative COVID test but also the "booster". Lufthansa could not change my flight since I had not bought it directly with them and NO ONE at Priceline answered the phone or email to help me resolve this issue. I had to buy a WHOLE NEW FLIGHT thru another airline that was faster and cheaper and was never offered to me by Evan. When I finally was able to get in contact with Priceline, after I arrived at my destination, I was told there was nothing they could do.

I am very disappointed with my experience and I feel taken advantage of.

Accidentally booked a rental car through priceline after clicking on a link after I booked my airline tickets. That cost me and turned out to be a costly mistake. Due to a snowstorm our flight was delayed a day. I attempted to contact priceline via email but no response. There were no transfers or changes allowed on my reservation so I took it as a loss knowing that at least my SUV that I paid extra for would be waiting for me upon arrival since it was reserved and pre paid. Not so much. When we arrived at Fox rental car in Phoenix all of my category SUVs were gone but they could downgrade me with no price adjustment since I paid through priceline. I had no choice at this point so I took what I could get. Upon return there were nearly $75 in additional fees from the rental company directly that were not part of the priceline full payment and none of them related to any damage or otherwise. I WILL NEVER GO THRU PRICELINE AGAIN FOR ANYTHING. They served no purpose at all other than to nearly double charge me with their own added fees. Would have been just over half of what we paid if I had booked directly. Someone is making a big cut and their name is Priceline!

Booked with priceline for many things, these last few flights I booked is a joke. We booked flights and upgraded to main cabin and it did main cabin going and basic economy coming back. Tried to call and talk with customer service and got transferred 3 times and nobody could help just said to cancel reservation and rebook with delta. And there was nothing they could change as it was basic economy but wouldnt let us change it for our return flight as we wanted to pick our seats.

I was not able to stay at a hotel I booked via Priceline being the flight was delayed to the next day due to a tire on the plane issues. The hotel agreed to credit to the amount they received however the amount Priceline received for me booking I could not receive back even though Priceline and the hotel admitted to me that they recieived my money. They wouldn't even give me a discount code $60 down the drain!

I received a coupon via email. When I tried to use it on the website it don't provide a place to insert the coupon code. I called customer service and was told they don't assist with flights. So I asked how to use the coupon/deal, I was advised they have no way to assist me with that information being they are limited with the site information. I ask, You all have a website and if someone needs help navigating, having trouble, or needing assistance with the site, you all dont have a department to asisst with any of this. I was advised NO... SMH what is the world coming to

I will NEVER book with Priceline AGAIN! They allowed the SLEEZY run down not fit for a animal to stay in Petersburg Hotel in Petersburg VA to scam me & ain't no telling how many others out of my money! I make reservations & pay in advance to stay there. I get there & SWEAR I'm in a bad joke from the ACTUAL look & conditions of this hotel compared to the pictures on Priceline's website. They tell me they don't have a room for me after sending me to about 5 filthy used uncleaned rooms. They tell me to call Priceline & tell them I couldn't stay because they didn't have a room for me. I call Priceline they gone tell me it's the hotels policy that no refunds be made. So me along with I don't know how many others booking rooms through Priceline at this sleezy bag hotel just to get there not have a room & be out of our money. I can't BELIEVE Priceline is backing such false advertising dirty rotten money taking scheme like this!

If you have to cancel for any reason you are out your money. If you pay later they will refund you but if you pay upfront, they won't change, modify or do anything to help. Avoid this company at all cost. They will not work with you to make any thing right, they repeat their policy and keep all your money. Will never use again. Think twice before booking and hope you do not have any issues arise that change your plans. The rental car agency said all they had to do was call them and give them a code and the rental company would have made the modifications. The managers and representatives wouldn't help.

My daughter, trying to save money, tried Priceline's "surprise me" reservation for a 3 day trip to Austin, Texas. They surprised her with a 12 hour layover in Dallas! She tried to call - they don't answer phones on a Sunday. Next day she called - sorry, you waited too long to call! Read the reviews! Deal with the airline directly.

I have used priceline in the past, reserve a car have a family emergency and cannot go on vacation. They refuse to credit me for the unused car rental. Poor customer care!

If I could give negative stars I would. I booked a trip through Priceline and also paid for the insurance just in case. My sister and I got COVID and of course, Priceline said they couldn't refund me and suggested I submit a claim through insurance I submit the claim. I requested some documentation that the insurance company asked for and now Priceline is saying they gave me a credit which I was not aware of this is very misleading I will never use Priceline again. STAY AWAY FROM PRICELINE!

Some genius at Priceline came up with the idea for customer service to be conducted by text, which would work if they kept the conversation flowing to some degree but that is not how it works... they ask a question, you answer and they take from 1-15 minutes to respond back. Why do they think that anyone has the time or patience to take care of a customer service type problem by only getting their attention for a few seconds every few to several minutes? The customer service representatives must be handling multiple customers at the same time. Maybe this looked good on paper but total failure in the way Priceline is executing it. My problem was my flight was cancelled due to weather issues. We talked to the hotel and they were fine with changing our reservation for no fee but had to be done through Priceline. However, Priceline would not change the reservation (by moving everything forward one day.) They wanted us to cancel and rebook which would be fine but the nightly rate was going to be $149 more per night! Hotel says no problem but Priceline said no way to do it except by cancelling and rebooking. It was less expensive for us to lose the first night's fee rather than rebooking. Thanks Priceline, you really took care of us... not!

I arrived late in the evening from driving all day to visit my granddaughter in Sacramento. I usually stay at the La Quinta because it's close to Davis Campus where my granddaughter attends school. I booked what I thought was La Quinta Inn, but a Aggies Inn came up I realized this wasn't what I booked so I called the Aggies and told them it was a mistake to please cancel it. The motel said no problem and canceled it, after 2.5 hrs. Spending back and forth with Priceline I was told that it would be refundable. I got home from my trip and Priceline still billed me for the first Motel. It's an act of god if you ever are able to actually get help from Priceline customer service.

Priceline rates the Grand Hotel in Fort Lauderdale as a 3.5 star hotel when in fact they are transient hotel not worthy of 1 star, Priceline offered no resolution in this matter and told me I was SOL

I spent a day and a half trying to book a trip with them. Kept hitting snags.
Customer service- abysmal. Chat is total waste of time. They keep switching you to different chat lines. Basically all say "I don't understand your question no matter how detailed you give the info.
Finally able to put in trip. Everything looked good. A few minutes later we get "the flights you've chosen are no longer available ".
Tried one more time- same thing.
Booked with another company- 1/2 hour later booking complete. No issues at all.
I would never even try to use this site again.

I recently returned from a trip using a rental car from Miami - Orlando (2.18-20.22) when returning from a cruise on the morning of 2.18 and I am truly disappointed and feel cheated from my experience. To start I was trying to reconfirm my reservation with AVIS Rental Car via Priceline on 2.7-2.12 prior to my vacation starting on 2.12 and spoke to multiple representatives: Neil, Alex, Oscar, Henry and a supervisor Vanessa.

I was bounced around multiple people and hung up on by leadership during this time trying to reconfirm my AVIS rental via Priceline since there was nothing they could do nor find the reservation through their system, when I was told to call Priceline. Which I did from the contact provided in the confirmation I received from Priceline. Once called I was only able to connect to one person with Priceline name William who told me that there was nothing Priceline could do as well and redirected me to AVIS.

Needless to say I was not able to resolve my issue which was just to just reconfirm my rental prior to leaving for my vacation. Come the pick up time and date, I was transported to the address on the reservation email which was 309 23rd St Suite 100a Miami Beach, FL *******. Which after a half hour drive the building said AVIS but looked abandoned with all doors locked. I found an AVIS around the corner by luck with the building showing no direction to that location which was not the information that matched what I was given from Priceline.

When I got to the alternative AVIS location the desk agent for AVIS did not have any record of my reservation but found a Priceline reservation that was cancelled two weeks prior which matched my information. In which he found that the reservation was cancelled on the Priceline end. So instead of paying the $209.55 that I had agreed to pay; but had to create a completely new reservation through just AVIS at the cost of $545.79 which was a $336.24 increase to what was being anticipated just to continue with my vacation.

Will not be using Priceline again; better off going through actual rental car company.

I bought trip protection, had to cancel due to COVID. They sent me an email how to reschedule a flight, but then they wouldn't let me use the vouchers that the email promised me and told me to call the airline directly. When I called the airline, they said Priceline never notified them that the flight was cancelled so it was a "no show" and there were no credits for the flights. They told me that Priceline needed to fix their screw up, and show that the flight was cancelled and then reschedule. I called Priceline 4 times to get this resolved and the airline 3 times and still nothing helped. And now Priceline won't return my calls. This is ridiculous! I would never book with Priceline EVER AGAIN!

In December I had made a hotel reservation through Priceline.com and an emergency came up where the event I was traveling for became canceled and was being rescheduled due to the fact the hosts contracted COVID-19. At the time of finding this out I reached out to Priceline about changing the travel dates if it would be possible and if it would not I would still go and make it a couples weekend with my husband. The Priceline rep assured me I could receive a refund if I rebooked with the same hotel when I received the new dates. The representative at the time failed to inform me that this request had to be made prior to the initial check-in date. This was extremely infuriating to discover as I TOLD the rep I did not know when I would get the new dates and did it matter when I called to rebook to which they clearly stated it would not. I have since received the new dates and attempted to rebook but have been told I will not receive the refund as the initial check-in date has passed and I have been listed as a no show, From my standpoint I have followed through on everything I was told I needed to do and am not out about 276$. I would greatly like my money back as this was not my fault as the customer and I followed through on what the Priceline representative said I needed to do in order to make use of the money spent on a service I did not ultimately receive.