PricelineReviews 2,669

I made a mistake and clicked on an express deal I immediately called customer service and offered to pay the additional money for another room of course he wouldn't allow me to that. There has to be some room for human error!

So Priceline says you can cancel the reservation but then when you try to do so they do not refund your money. They lie and they steal. I've contacted my credit card company and hopefully they will not pay. But I have a feeling they're going to try to make a hit on my credit report for not paying a bill but it's a bill that I canceled that they are still charging me for. Do not ever used priceline and please tell all your friends never use priceline they cheat and lie and steal from you. It's customer no service.

They did not send information to the United per United representative to United Airline so I had to pay additional $300 to get on the plane

I am disabled and unable to drive. So when I made the reservation I did it under my fiance name and used my card information to pay. When we went to pick up I was told that the reservation had to be in the same name that was on the card and on top of the 406 it was going to be a $250 deposit but couldn't tell me why they needed it. After being on the phone with customer service and getting no where I decided to cancel my reservation. The transaction was pending until this morning when it finally posted to my account. When I called to see why they still took the money out they told me they have not received confirmation from the rental company yet and that it can take up to 10 business days to refund my money once they get confirmation. So I'm out $406 and stuck thousands of miles from home with no transportation. Guess this is what I get for choosing priceline instead of booking.com. I will never use priceline again and suggest you don't use this website and tell all your family and friends not to as well.

I asked for assistance due to using Priceline for a hotel for work. I paid $230 and when I got the receipt for reimbursement for work it showed $211. So I was only reimbursed $211. I reached out to Priceline and here was their response (copied and pasted)

The hotel's front desk should not have given a receipt and shown you our rate. It is a specially negotiated rate with the hotel that is normally not available to the general public. We receive these rates because of the volume of rooms we sell on our site, and we still try to price them very competitively. The difference is our profit margin. This is normal with any travel companies that books high volume of rooms on their websites. This includes our travel partners, and our competitors. We do not want that to happen and sorry for the confusion this has been to you. We are not able to refund the difference in rates.

My son a flight to attend his grandmothers funeral. Which he missed due to the flight being canceled. It was canceled due to mechanical issues. However Priceline has not issued a refund. Delta did their part but not Priceline. This been going on for over two weeks. I have filed a complaint with the BBB and will never use Priceline again!

OK, I know I signed on to a nonrefundable car rental with Priceline, then my situation changed. I was told that we would be picked up at the airport and did not need a car. We are a Church and cant afford to waste money. I spoke with customer service and they would not bend. Most companies at least try to be flexible, but not Priceline! Bye Bye Priceline!

After booking on their website the hotel was three hours from the airport where I landed! The car rental is at seven hours drive from the airport!
I called them booked another hotel through Priceline. After many calls they didn't provide refund for the first hotel reservation saying they couldn't have the hotel to approve it. It wasn't my mistake neither the hotel. But, that how Priceline function if there's a problem with the reservation it's the customer and the hotel problem! They just take money from both.

Priceline booked me a hotel in Port Arthur and it was the worst hotel dump I had ever seen. I ended up leaving that dump and going to Comfort Inn. Priceline shouldn't put their name behind hotels, if they hadn't visited or seen the hotels they are representing. True Value Inn and Suites. No phones in room or clock, two fitted sheets on bed, no coffee in room, spots on sheets, one bath towel, and he assigned me initially a room that hadn't been cleaned. It was the most terrible experience I had ever had. I was actually afraid to try and sleep in that room. No room service and I could go on and on.

I used priceline to book a flight for 5 people to Nashville. Due to severe weather warnings and emails from the airlines about delays and cancelations, we decided to cancel our trip and re-book for another date. I called priceline customer service to cancel the trip, everything seems great, they said I would get a full refund of $1800+ within 2 business days. Today I go to check that the right credit card is getting refunded and notice he only canceled my flights TO Nashville and not our return flights home! I called customer service again today and they are now saying because there is no "waiver from the airline" they can't refund my return tickets, they can only give me credit to use within a year. Problem is with this kind of service, we don't want to use priceline again! Plus their flights double in cost in a month and it will be cheaper to go directly to the airline at this point.

Service was absolutely terrible and not helpful at all. I purchased insurance because they recommended it only for the "insurance" to not cover when I needed to change my airport landing. Then I would be required to pay 200 dollars extra if I cancelled this flight or be stuck in an unknown city three hours from my destination. A rip off if I've seen any. Better off paying three the airline directly.

Worst service experience. Specially when the booking is to pick up from Buffalo Airport Dollar or Herts company as the representatives are same. Worst combination, ripoff, waist of your time. I gave the card from which I booked the car but the card was not good enough as it was a debit card AND NO WHERE DURING MY BOOK I WAS WARNED THAT NEED TO TAKE OR HAVE A CREDIT CARD WHEN I AM PICKING UP AN SUV. During my pickup representative with earbuds on told me I can only have sedan as I am didn't bring my credit card I was like ok fair enough will you adjust the price accordingly to Sedan he had no clue what I was talking about. As I was getting late I told him ok go ahead give me the sedan for the SUV price now he went inside spoke with his supervisor and told me I have to come back next day for the car. The representative had ego issues or something. Priceline customer care representative was also not
Very helpful or motivated to find any solutions but was happy to charge a fee and cancel the booking.

Redeeming credit for a canceled trip 12/31/21 due to catching COVID. Trip had been insured for $117.20 during original booking. After trying to schedule a trip with the credit for 30 min with an agent who told me there would be an additional fee of $30 on top of having already paid for trip insurance of $117.20. No reason given except there was a penalty. I escalated the interaction to speak with a supervisor. Kevin put me on hold for 5 min, call dropped. He called back and dropped again. Never called back. I then called and am now spending an additional 40 min trying to book the tickets with the new agent. Now she is telling me she can't book the tickets. I waited a total of 2 hrs 10 min to resolve this. And I was not even able to bundle a rental car or trip insurance for cost savings. I've been a loyal Priceline customer for years. After this horrible customer experience, I'll be taking my business elsewhere.
Of the 3 agents helping me, the first one seemed extremely confused. I hope you have the recording for that one. Kevin the "supervisor" seemed annoyed and apathetic. The 3rd agent was actually very professional and sympathetic. But, the system failed by not providing the basic features of the website. How can live agents contracted by Priceline to represent the company, take over 2 hrs to book a flight? And to not be able to mirror the same basic features of bundling flight/car rental/hotel as the phone app is a fatal flaw that costs customers... at least this one.

I booked a car for Jan 21-25, meant to book for Jan 22-25. I hadn't realized the wrong date was on the box. To make matter worst, Priceline's system did not pick up on what was about to be a systematic error. I was creating the booking on Jan 21, at around 9pm at night so the system should have realized an error was happening. No it booked. When I realized it had booked the car for right at that moment, when the actual rental car place was closed as well, I called in to Priceline Customer support for help.

She told me she could see how that happened. She told me to go ahead and book the reservation I need so that the next day support would see I had to rebook due to the error.

Here it is 4 days later and no refund yet. I contacted Priceline again and what a waste of time. I get an off shore support women with a really hard accent giving me the run around. Now I have to literally file a claim against them for lying and for trying to rob me of $170 for a mistake.

I followed their instructions to go ahead and book again so it could show I booked a new rental. Wtf is wrong with these crooked online middle man companies? I am about to write to the better business bureau next. It's criminal white collar crime what they do! During a pandemic stealing money from the public and then not having intelligent support agents to fix it.

Priceline is a scam, so many hidden charges. I was charged $610.64 at the time of online booking. Then again had to pay additional $765.34 at the counter.

Very slow to respond. The agent hang up on me without asking if any further questions.

I booked a hotel but due to covid19 symptom I didn't want to go. And yesterday from today Jan 19 another agent who helped me said I can cancel today with penalty of 1 day charge. I still have the chat and the screenshot. Today I talked to this agent named INEZ, this agent told me they can't do that and no refund due to policy when I point out the policy on the websites specifically saying I can cancel it with 1 day refund anytime. This agent just paste a reply no can do and hang up on me. What kind of service is this? And I have all evidences saying I can cancel the booking with 1 day penalty.

I booked a room and on the priceline website it advertised that it would have a pool, hottub, ect... Well we got there and the pool and hot-tub were closed, the hotel was extremely dirty and other advertised amenities were not available. The hotel said we had to go through priceline to receive a refund since we booked through them. Priceline confirmed that all these amenities were indeed not available even though advertised on their website, yet refused to provide a credit or refund. We said would be fine with a credit as just needed a place to stay for the night where the kids could swim but they would not provide either. Needless to say priceline engages in false advertising and very poor customer service. We never stayed in the room nor received services that paid for and they refused to refund or change reservation to a hotel that had advertised amenities. We ended up going through booking.com and got a great deal that way at Residential Suites!

I am so disgusted at how these people can rip you off and get away with it! I used priceline to rent a car with HERTZ. Hertz messaged me the day I was to pick up my rental with NO CARS AVAILABLE at none of their locations. I had to drive my car on that trip. PRICELINE CHARGED ME 39.00 for collision damage on a car THAT WAS NOT AVAILABLE THROUGH THE MERCHANT! THEIVES AT BEST!

Do not use this company for any part of your trip or vacation. Cancellations might not be refundable and customer service will do nothing to assist you. I had a horrible experience and then was told "we have noted your feedback".