PricelineReviews 2,669

Never again will I use Priceline to book a reservation. Between Priceline and the OYO hotel in Houston TX, had made my vacation very unpleasant.

I would Never use Priceline. Express deal was wrong location and they won't refund and blamed the hotel and hotel and Priceline making jokes now. Over $75 for a power user. Lol okay Dave at Radison In Houston and Priceline customer service for Text to show world your should be banned from offer any rooms

Honestly, this story is just sad. My girlfriend and I booked a hotel through t mobile on t mobile Tuesday. We received a confirmation email 2 days before we arrived to the hotel. Then, upon arrival, the hotel told us they had been booked for months and someone should have called us to let us know what hotel they were relocating us to. Nobody did. After calling t mobile, they said they had no idea what I was talking about. Then I called Priceline (they are partnered for travel) and they told me they had no idea what I was talking about. Then I called this little company at the bottom of the confirmation email, rocket travel. Rocket travel finally had our reservation details, and made us wait 2 hours to hear back from them about relocation. During this time, I called several hotels in the same area and finally found one with two rooms available for only a $50 difference. I quickly called them and asked to be put in that hotel and said I would just pay the difference. When they finally called back, they tried to put us in a cheaper hotel over 3 miles away... in New Orleans... on st Patrick's day. Have you ever been to bourbon street on st Patrick's day? It's insane. Since the whole point of the TWO hotels we chose was to be within walking distance, I declined and told them we needed to be closer. I then waited on hold for OVER AN HOUR before the guy came back and told me that the company they subcontract through, Agoda, REFUSED TO PROVIDE ANOTHER OPTION. They told me they did everything they could to address my concerns, even though I found them a hotel to switch us to and basically did their job for them. Their proposed solution? Give me a refund and call it even. So, I had driven 7 hours, paid roughly $600 for a hotel I couldn't stay at, spent several hours on the phone talking to various companies trying to get help, and the ultimate solution was to give me my money back and leave me in New Orleans with nowhere to stay. To say I'm upset is an understatement. This was supposed to be a special trip for my girlfriend and I (I had planned a proposal) and the entire trip was ruined. We ended up paying another $600 for a different hotel that price gouged us due to the late notice and we were given a disgusting, dirty, 10 by 10 jail cell to stay in. Also, by the time we got a room we were so hungry so we stopped at a place right outside the hotel to eat... my girlfriend ended up getting food poisoning and throwing up/violently having bowel movements for the next 12 hours. Thank you t mobile, Priceline, rocket travel, and Agoda for the trip of a lifetime and one I will surely never forget. I am going to post this review on every website and social media platform I can find until one of you address this situation. We have also started pricing out other phone carriers because your companies are pathetic. You can fix it, or lose a loyal customer of over 10 years. Up to you.

I chose the economy hotel for a one night stay for what I thought was a New Smyrna Beach and they booked a hotel in Palm Coast which is 45 minutes away. The website says that it will not tell you what the hotel is until after you pay but I didn't realize that it was going to book a hotel for cities away from where I requested. I called and talk to the manager and they would not change my hotel or refund the money. This was my first and last transaction with Priceline. Be careful what you do on this website because their customer service is zero.

WE BOOKING TWO ROOMS FOR JACKSONVILLE IN FL, USING THE APP.
BUT THE APP FAILED CHANGING THE CITY TO MACLENNY FL.
IMMEDIATELY WE CALL TO CANCEL IT. BUT THEY SAID "WE CAN'T DO ANYTHING BECAUSE THE MANAGER WAS NOT HERE". WE CALLED THE HOTEL, AND THEY TOLD US THAT THEY COULD NOT CHANGE IT, BECAUSE THAT WAS PRICELINE'S WORK.
IN THE END: THEY CHARGED US FOR 5 DAYS, WITHOUT NEVER HAVING BEEN IN THAT HOTEL.
WE CALLED COSTUMER SERVICE, WE TALKED TO 4 DIFFERENT PEOPLE (ALL IN THE IDIA) NONE SOLVED ANYTHING, WE HAD TO PAY EVERYTHING, THIS COMPANY USES FOREIGN WORKERS OUTSIDE THE USA WHO CANNOT TAKE ANY RESPONSIBILITY.
IT IS A FAKE PAPER COMPANY

Even with express special price of 30 precent off the hotel cost more going through priceline than if I would have booked directly through the hotel 2nd time this has happened

Booked tickets on March 8th and received confirmation to and from our destination. Husband got to the airport and Delta had no record of a ticket booked. Called Priceline multiple times and had to wait on callbacks only to find out that "we aren't sure what happened but you have no tickets so we will refund your money". What? My husband was going to pick up our grandson. This is absolutely the worst experience ever and I am so disappointed. No excuse. I received a confirmation this morning and it had also asked me if we were ready for the flight today. Shame on you Priceline.

I specifically booked a flexible cancellation room. Priceline was terrible when I went to cancel it over 32 hours before arrival. The fine print said that I had to cancel by 11:59pm 3/12/22. I tried to cancel at 11 am 3/12/22. Priceline kept saying they would charge me the first night.

This has been a horrible experience. I have texts, multiple phone calls etc. Priceline is awful

Their bug on their website booked us 1person 1 room and they wouldn't correct it. We were foreced to pay $500 extra.

I booked a flight March 2nd 2022 using Priceline and they totally deceived me. I choose a seat upgrade which they offered at a discount but it was not listed on the itinerary. I called and after speaking to the Supervisor, was reassured many times that I was upgraded to Economy +. She also told me that it takes time for United to upgrade their system but I definitely was Economy +. One week later I received a flight time change and the upgrade was not listed. So I called again and was told that I did not upgrade. Why did the Supervisor reassure me of the upgrade and then a week later told me that it did not happen. Do not trust them.

This was the worst experience with a 3rd party Representative aka Priceline and rental car company I've ever had. I couldn't pick a car up because the location was closed even though your site allowed me to schedule a pickup time past closing time. It was a huge inconvenience. I didn't get my car and now my money is in limbo for 10 business days. I couldn't afford it as is but I needed a rental car because my car is broke down. All I heard from your people is I understand mam. But you can't change the reservation to another time, like during open business hours, because it's a restricted reservation it can't be altered. I trusted that when I booked through your site that id get a car at the exact time it was scheduled for I didn't expect this. And when the mistake was made it was like oh well no big deal. This has created unnecessary stress for me and costed me money I don't have. I should've been comped a car or at least had my money refunded immediately. You need to compensate people when stuff like this happens. Hotels.com booked me a room somewhere that was full and so they got me an even nicer room immediately that night and they covered the difference. That's good customer service. My suggestion is you should learn from them. I will never ever book anything through u again

I have used Priceline many time, but taking advantage of their bundling package was the worst thing ever and in the end has cost us more. We bundled hotel and rental car. When you rent a car you indicated the pickup time and return time, but when you bundle this is not an option. Our flight arrives at 10pm and the rental car company that was given to us by the system closes at 8pm. Well there is nothing we can do about that. We were not even asking for a refund, we just asked if the system could assign us a another company that has longer closing hours and it all boiled down to the system and there policy and there is no flexibility to situations that are out of your control. Had I individually made the hotel reservation seperate from the rental car we would not be in this predicument. There is absolutely no customer service and no flexibility in there system or policies. So we lost money for bundling and a long time customer.

Hi booked a extra large room with sofa in the end when showed up to hotel was told that they double booked my room and the hotel was full i then called priceline which gave me a room in a alternitive hotel the room was small cramped not what i booked and when i called to ask for a refund the agent just hung the phone up on me!

My recommendation: DO NOT USE PRICELINE! This company RIPs off client dishonestly collaborating with Economy Rental Car in Toronto. I reserved a car in Toronto I paid for the rental upfront. I was assured it is final price but when I went location i was ripped of extra 75$. No matter it is Economy Rental or Priceline both are misleading people and cheating. Avoid those companies.

I paid over $500 to reserve for a room 4 months ago. I found out today that my granddaughter has MCAS testing the week I booked and Priceline REFUSED to work with me. No amendments or modifications. That's absolutely insane and I will NEVER use them again!

As a longtime Priceline customer, it hurts me to give this review. I bundled a hotel & rental car for a trip to Florida. The car company was Green Motion, which we had never heard of, and they were listed as being at the Ft Lauderdale-Hollywood Airport. They were not--they were over a couple miles away in a sketchy area. Their van never came but thankfully a driver from a competing company actually gave us a ride to Green Motion's location. We opted not to buy their insurance since our own policy covers rental cars but were told that we had to pay $8 per day as an "administrative fee" for listing our own policy—seriously? Absolutely one of the dumbest things I had ever heard of, but there we stood with our luggage, stuck in the middle of nowhere with no car unless we agreed to pay this $45 fee which they refused to drop. We had pre-paid Priceline what was supposed to be all of the charges, so what was up with charging more money once we got there? After we got home, I talked to several customer service agents at Priceline & they were either too dumb to catch onto the fact that customers shouldn't be charged extra or that's just their song & dance but none would help me get the money back. Then I found the name and address of the man in charge of Priceline's car rentals and, since Priceline wouldn't give me his email address or phone number, I sent him a letter asking for help leveraging this company for my money back or refunding me. Additionally, I hoped they would check the company out because they weren't located where they were supposed to be, didn't seem to have a shuttle to their office as was advertised and charged above and beyond what I should've had to pay. I got no response. I will never use Priceline again & highly recommend that you don't either. It goes without saying that everyone should stay away from Green Motion too.

I accidentally clicked purchase when my finger touched the touchscreen. I called Priceline immediately to let them know I made a mistake. I wasn't even planning to go. They said sorry but we're keeping your money.