Priceline

Bought a 3 night stay at Bellagio on Priceline because it was a little cheaper, spoke to an agent because I wanted to know if a non smoking room could be guaranteed. He had me hang on the line while he « talked to the hotel « and then came back and told me that he could guarantee me a non smoking room. The next day I see my trip is broken up into 2 different itineraries - the first for 1 night, the second for 2 nights. I call Bellagio and they confirm that they could indeed require me to check out after 1 night and move to a different room because of the way this $#*! set up the reservation. And a non smoking room was not even requested! ( and cannot be guaranteed at Bellagio anyway for that type of room)

I have been with Priceline for over 10 years and I do all my domestic flights, hotels, cruises through them. However in the last 2-2.5 years their operations has definitely taken a hit. Most of the hotels that I have booked through them are way below standard and have been marked by them as 3.5 stars.

Today was the worst. I am spending my night in a motel with my 8 year old which I booked because it was marked a 3.5 star hotel. When I called the customer service to get my $ back, I was asked to leave the property at midnight with my kid. Which meant booking another property, paying more for another Uber. So for a shoddy work that their team did of misrepresentation of the star rating, the customer should suffer. I am done with Priceline.

Plus their customer service department is based in some country where labor is cheap and they do not understand a customer centric approach. Soft skills can be taught, not empathy and culture.

Please do not book hotels through them. They are misleading in their star ratings. And definitely do not book their express deals where you do not know what you are booking, can't read reviews etc.

Unable to upload photos & videos here- some technical glitch, but please read the reviews on the hotel's site on google - StaySure, Seatac Airport (shikha sinha or shiksi)

I used priceline to book my hotel for my birthday in Vegas. Decided to use expressed deals selected 4 star paid for my hotel then saw what hotel they pick. They picked a 3 star hotel located on a sketchy area of the strip. I tried to cancel and they refused. They even lied about a manager giving me a call back several times.

Priceline is not trustworthy. I made a hotel reservation online, they ended up charging my visa card for 2 transaction instead of 1. The hotel picture they show you before the transaction is not the guarantee hotel after the transaction. Customer service is horrible, rude, and unfriendly. When I finally tried to talk to someone about double charging me, the answer I got is that the transactions are final and non-refundable. Somebody needs to institute a process in law with this company and their unsafe website. This company is robbing their customers.

Do NOT book a vacation bundle unless you're 100% sure you won't need to make a change. Somehow, when they say free cancellation for 24 hours, if you're booking a bundle, they'll only allow cancellation of the flight and not the resort or hotel. I don't understand how booking a bundle can mean only half is cancellable, but that is what they do. So BEWARE. They don't blink an eye to just make you eat $1,200, even if you've been a loyal customer.

Horrible experience using Priceline.com hotels.

First Hotel were listed as 3.5 star rating - turned out to be 1.5.

Next hotel when we turned down bed - some kid had pissed in the bed.

Last hotel - we selected an "express deal" thru Priceline at $108 (they do not give you the hotel name until you pay) the hotel turned out to e Quality Inn which was listed at $70 from other sites.

My daughter was a victim of crime. She needed to feel safe so I booked her a flight with insurance so that we would be able to switch it around if she needed to stay longer. She was having a very difficult time so we were going to extend her stay. Priceline would NOT work with me to extend her stay. They showed no compassion & refused to change her flight at all. My daughter was in terrible shape & I felt like Priceline added to her stress & despair. I will never forget how Priceline took our money with the promise that we could switch flights if needed but then... Victimized my daughter again. I urge each & every traveller to avoid using Priceline. Terrible things can happen & if they happen when you are traveling... You need a company that will Help you in your time of need. I want to warn others so that they do not feel further victimized like we did. There is far too much competition to deal with a company that lacks customer service & compassion.

Some businesses pride themselves for providing valuable services. Others are opportunistic whenever a customer makes an honest mistake. Priceline makes a good percentage of its money from the mistakes of customers. Seems like they would value their customers and their reputation for service and trustworthiness, but alas, they seem to enjoy taking advantage of their customers mistakes. The website is designed to create confusion towards this end. I see many customer complaints online that describe the same scenario. A customer discovers a mistake in the date of their booking within minutes, immediately calls Priceline to get it corrected, only to find that they refuse to simply change a date for you, would rather keep your money, and forfeit customer relationships. It is obviously fruitful to them, but I cannot understand why they would rather keep as little as $59 of a customer's money, than keep the customer. Seems like bad business. It is certainly inhumane and scurrilous.

Please don't ever use Priceline! They are completely fraudulent and we were defrauded by them. They advertised a low rate for a hotel on the dates we had specified, when we hit 'book' online the dates we had entered changed and we booked non-refundable hotel fares. We immediately realised and reached out to Priceline and were told that even though we booked through them, that we had to contact their sister company booking.com as the fare was really with them. We could not reach booking, com to explain what had happened and change our dates and we subsequently lost $320 USD with Priceline completely unwilling to help. This is a a mega scam, DO NOT use them (please).

Priceline sucks they're about to be as all they do is scam me at your money I've lost over $400 in the last year which is a lot to me cancel Priceline use another app it's not even worth your time or your trouble

I booked my room and after 10 hours of driving I get to my hotel to find out their system has been down all day and they won't be letting anyone check in today. I call Priceline tell them and they say all they can do is refund my money for the reservation after spending over a hour on the phone with them. I did a express deal which I can't cancel so why should they get to cancel? Find me another hotel instead of me driving out of my way to find out the hotel they booked has had its system down all day. To top it off I drive half a mile down the road and check into a hotel that is regularly priced 15 dollars cheaper then what Priceline has it listed. Worthless and a rude company.

I requested that Priceline cancel my rental car or match the going rate. They refused to do so and made me pay almost double the cost because I had reserved a rental car through them. Even though they claim to have the best prices available they charged my $387 for a 2 day rental. When I tried to change it to Avis because they were charging $205 they said no. They would not match the price either.

They should rename their company Price Gouger.