Priceline

We paid fifty dollars for trip insurance when we bought our deal on priceline. We had a change of plans ten days out from the reservation. TEN DAYS. Well beyond what notice the trip insurance on the priceline website said we needed to provide. AMPLE notice. It took almost 45 minutes calling a phone line that never got me to a real person and talking to an obtuse online customer service representative to get them to cancel the darn reservation. I called the hotel, they said I had to call priceline. Priceline said I had to call the hotel. I told them we already did that, and they kept saying the reservation couldn't be changed or canceled. Even though we bought trip insurance so we could change or cancel the reservation! We shelled out almost 4 figures for a lengthy stay in cash, up front, and paid extra for that peace of mind plan. Customer service told me I would have to contact a 3rd party provider to file a complaint to get my money back. UN. Real. After much back and forth, they finally refunded the money but in the cancellation email it said under normal circumstances they won't do that. EVEN WITH TRIP INSURANCE. We travel almost monthly and I have never, ever dealt with such rotten customer service. Ever. I will never, ever, ever do business with priceline again. We don't like to reserve and cancel, but there was a legit issue. The rep was prying and rude wanting specifics to see if our reason was good enough for them to honor the plan we paid fifty dollars extra for. The trip insurance fine print didn't say "peace of mind if we think your reason is good enough." and yet that is what their faceless online chat customer service rep was insisting on. Never again. Run the other way, as fast as you can. The company acts like a pack of crooked thieves.

What is interesting about this, is that I don't write reviews. It takes too much energy in my opinion, but after this experience I have to do this! After 6 years of not being able to vacation, my husband and I were excited for a night away from our 6 kids. I booked a rental car and hotel though Priceline. What a bad idea! We got to the car rental place and they didn't have the vehicle that we requested. Due to time restraints, we were left paying more than we agreed upon to get another vehicle. Oh but it gets better... After driving 4 hours to Dallas for a concert that started at 8pm, we arrive at the hotel at 6 pm (Crowne Plaza Hotel (Downtown Dallas)) just to find out that there was no reservation for us in the system. I called Priceline (as told by the hotel staff member). They placed me on hold and stated that they would get things worked out. After 30 minutes of waiting, I was told that, "The hotel was overbooked and we can offer you relocation or full refund". Needless to say, I as surely unhappy with both offers as I was not about to be out another $90 for the tickets I purchased for the concert. I can't say that I was nice, but that's neither here nor there. I was pissed! I asked for the relocation and stayed on hold for a hour and a half (sitting in my car). Just to learn that we had a new reservation, but on the outskirts of Downtown Dallas. At that point, I just wanted to be out of the car so I agreed. Got to that hotel, just to be told that I had to pay AGAIN! Are you kidding me? Furious is an understatement! I finally rented my own room at the Sheraton for $300 (which was triple what I originally paid) just to have peace! Once we arrived to our room and got dressed, we had already missed the concert! PRICELINE is a JOKE! It has been 5 days and I haven't heard from anyone about a refund! Let me tell you this "Priceline", when you don't do your jobs it truly does affect others! I can't tell you the next time I will have this opportunity and your company RUINED it! If I could give NEGATIVE stars, believe me I would. Please people BEWARE! I wouldn't wish this experience on my worst enemy! We are out hundreds of dollars and not to mention time (in which you can't put a price on). You all have been warned!

Don't reservation anything from Priceline.com it is very bad website to reservation car or hotel or for everthing.

Wasted four days of my 6 vacation trying to get Priceline to help. They were no help. Furious! Warning don't get scammed.

I wish I could give -******* review to Priceline for the customer service that they give to there customers. I booked a flight with them and had to cancel it due to testing positive for Covid a day before my travel date. They didn't gave me refund even I sent them my positive test results instead they gave me credit to use for my future bookings and that credit expires within a year and I can use that credit with same airline I booked. I didn't used my credit because I didn't had any plans to travel so I requested them if they can extend the voucher. First of all they did not agree and then after talking to them and there management I was offered an extension for another year to use that credit but here was the trick my credit decreased with the extension first I had total credit of $1050 and with the extension it came to $300. I mean what a lie and how they manipulate there customers is to next level. Worst customer service I feel like my money was wasted with them I would never recommend anyone to book through Priceline you want to waste your money you want to throw your money in trash go book with Priceline and they will give you the worst service. There agents doesn't know anything there supervisor doesn't know anything every time they will transfer the call to there higher authority no body knows any rules or how to take care of customer whose money is sitting with you guys when I didn't really used it for anything. I swear I really want people to read this review and do not I am repeating please do not waste your money by booking with Priceline. Instead go book through an airline atleast they listen to you and refund you if you tested positive or doesn't treat you like trash or other airlines don't hold your money for no reason. They are just here to scam you with keeping your money. I hope there higher higher management reads my review and understand how people are struggling with there agents and there service that they are claiming is best.

In December I had made a hotel reservation through Priceline.com and an emergency came up where the event I was traveling for became canceled and was being rescheduled due to the fact the hosts contracted COVID-19. At the time of finding this out I reached out to Priceline about changing the travel dates if it would be possible and if it would not I would still go and make it a couples weekend with my husband. The Priceline rep assured me I could receive a refund if I rebooked with the same hotel when I received the new dates. The representative at the time failed to inform me that this request had to be made prior to the initial check-in date. This was extremely infuriating to discover as I TOLD the rep I did not know when I would get the new dates and did it matter when I called to rebook to which they clearly stated it would not. I have since received the new dates and attempted to rebook but have been told I will not receive the refund as the initial check-in date has passed and I have been listed as a no show, From my standpoint I have followed through on everything I was told I needed to do and am not out about 276$. I would greatly like my money back as this was not my fault as the customer and I followed through on what the Priceline representative said I needed to do in order to make use of the money spent on a service I did not ultimately receive.

I booked through Kayak, but was referred to Priceline, which helped me book a rental car from Hertz. For the experience I went through, I would NEVER recommend Priceline again, nor would I hope for Kayak to ever user Priceline on their website.
I flew into Seattle and booked a rental car. When I booked flights and rental cars through the site, I thought naturally I would be picking the car up at the Hertz location closest to the airport.
After getting off my flight, I hopped onto the shuttle that took me to the Hertz location. When I arrived, I was told the location I'm supposed to pick the car up at is 35 minutes away, and the only way for me to get there would be to take a taxi or Uber. I was not able to cancel my reservation at the other Hertz location at this point because the airport location was completely booked.
I decided I needed the car so I bit the bullet and paid the $54 Uber ride to go to the other location. When I finally picked up my rental car, I asked if I could change the drop-off location. As I thought, they charged me $40 to drop the car off at the airport.
I understand Hertz might not be at fault for this, but I am very upset with Priceline. My car rental for 2 days cost me about $45, but with all the hiccups, I ended up spending an extra $95 because Priceline placed the car pickup location so far away from the airport.
When I called Priceline about this, they refused to do anything for me and said I would have to deal with this through Hertz. I talked to Hertz, and they said they are not responsible because they were not involved with the booking process.
I've decided to not pursue any monetary losses, but I am going to make sure everyone around me does not use Priceline, and to be weary about which company they chose when they're on Kayak.

My sisters and I went on vacation to Walt Disney World in October for our first ever sisters vacation. Instead of driving we decided to buy our flights through Priceline.com. What a mistake that was. Instead of having a completely worry free vacation it started out horrible. We showed up to the airport ready to board our flight only to find out it had been cancelled in August. We were told we would have to contact Priceline.com because that is who we booked our reservation through. 30 minutes and 4 transfers later we were only being told that US Airways had not relayed the information to Priceline.com so it was no longer their problem. Thankfully we were able to get on a flight from Springfield, MO to Chicago and then to Orlando. Instead of dealing with the problem during vacation I waited until we got back. In November I wrote to Priceline.com stating that I was not happy with the results of our flight being cancelled and us not being notified. Nearly two month later we are told that because U.S. Airways is at fault they will issue a refund. YAY! J/K another 6 weeks go by with no news. Unable to get ahold of anyone at US Airways I contact Priceline again. March 25th we are told that yes a refund is being issued as of February 10th and could take up to 2 months to arrive. SO we wait... Nothing appears in the form of a refund. Once again I contact Priceline. At this point they say give us a few days to figure this out. American Airlines emails us 6 months after our initial contact with Priceline.com telling us that no refund will be issued. Priceline.com will take no responsibility for not only our non-existent flight, but for not handling the situation at all. Instead of having a great cheap experience with our flight booking/handling I have done all the leg work and all I hear Priceline.com saying is "We can't." That is the moto of the Executive Offices at Priceline.com. "We Can't" What I can do is make sure I don't ever book my flights, hotels, or rental cars through Priceline.com EVER again. Be warned people. Be warned.

If I could have chosen zero stars or negative stars, I would have.

My family and I had finally saved up enough to go on our first ever vacation and we chose priceline to book it because we heard about the same price guarantee.

WELL, THEY LIE.

Within minutes of booking the hotel, I found a cheaper price on another website and immediately called pricelibe to inform them. They were very nice and asked me to screen shot the website, the room, and the price including tax and email to them. They would be in touch in a few days. I did exactly as he said, taking snapshots of each detail he asked for and emailed it to him. I never heard back from him.

I called and talked to a woman from from priceline and explained the situation. She was very, very rude to me. She said she saw the snapshots but because they weren't all on the same page (room photos, hotel name, and detailed price), she couldn't help me. I told her I couldn't get them on the same page because the website was not set up that way. I also tried to explain what I had been previously told but she continued to argue with me and talk over me, blaming the phone for poor picture quality. I told her I would try to figure it out and resend it. She then told me that she couldn't stay on the phone while I tried to figure it out. She had other customers to deal with.

I hung up and immediately canceled my reservation with them and booked the room with someone else. I WOULD NOT SUGGEST PRICELINE TO MY WORST ENEMY.

Horrible customer service. Long story short, priceline gave us a "good rate" then 2 days later after we drove over 400 miles, priceline emails us at 11 pm at night as we pull into town saying the reservation was cancelled. We call priceline and they "attempt to find us a new hotel" and claim there is nothing for an 80 mile radius, then hang up on my wife and I with our 2 year old daughter in a random new town. As we drive through town, we see several hotels with vacancy, and we find our hotel down the road, and the hotel tells us they kept the reservation for us, and there are extra rooms available and that priceline never called them to confirm the cancellation or in an attempt to see if any other rooms were open. My wife, the lady working at the hotel, and I all try to call priceline and are unable to find a way to talk to any person, just machines. My wife finally gets a hold of someone and I ask them if they even called the hotel we had the reservations at to see if they had any rooms available. They say "no, it wasnt their responsability", and I ask to talk to his supervisor, and he claims he "is the highest on the ladder". I tell him "you seriously have no supervisor? No boss above you? And you are answering phones?" I then go on to say "So your the $#*!ing CEO of priceline because there is no one $#*!ing above you at all that I can talk to?"

We come to find, they reason why PRICELINE not the hotel cancelled our reservations is because Priceline gave us a deal of buy 2 nights get 1 free, and the hotel told us that the hotel never signed up for that deal, and priceline had done this in the past to other customers at the same hotel. The lady at the hotel was nice enough to let us stay a third night for free and honored pricelines deal out of the kindness of her heart because by now it was 3 am. I wont name the hotel so I dont get her in trouble, but Thank you much to her.

I don'y know how any of that information relates to me being told I am getting a $25 credit off my next rental and really receiving $5 of my next rental(one day). I spent $95 in taxi fees because you did not link my flight with car rental. Thus when I got off the plane they were closed. I had to take a cab both ways. I get a one day rental credit in return but it is a complete sham you will only give me $5 off my one day rental. I even attempted to link my rental manually on the airplane but the rental reference code was incorrect! Because of your carelessness I spent $120 on a rental and $95 on a taxi to get to my hotel and you offer me no refund only a credit for my rental car company being closed(because you never sent them any info, not even my phone number) then when I get my credit will not even cover on day of rental. Your company is very un-American and a scam.
You made me pay for two days of renting a car even though I could not get the car because Alamo was closed and you and Alamo refused to help get me back from my hotel to the rental, no buss no shuttle just a $50 cab ride. I am on a very strict budget and confirmed every flight and was not late but still had to pay over $100 out of my pocket for your mistake. Alamo was not much better but at least they could prove you never contacted them or gave them any info.

I always wait about 4 weeks before I wright a negative review. This case was no different. I am still sore about how I was treated. I still remember talking on the phone to an outsourced customer service person when I got off the plane and said I don't have $100 for a taxi ride can you transfer my rental to Avis they are open and have cars? "There is nothing we can or are willing to do for you tonight"

DON'T GET SCAMMED SAY NO TO PRICELINE CAR RENTAL

I booked a Hotel reservation using Express Deal. Before making the final booking, I called Priceline and reconfirmed the final amount. The Priceline Customer Service Representative confined that whatever is shown on Priceline.com will be the final amount, including all taxes. When I was checking out from the hotel, they asked me to pay the resort fee, which was 204$. At that time, I called Priceline again to check this. I was on the call with them for approximately 35 minutes, out of which I was on hold last 15-20 minutes. Since I had to catch my flight, I hung up the call and paid the resort fee.

When I called that Priceline after reaching home to request the refund, Priceline dropped the 1st call; on the next call, I told the same thing for the 3rd time, and then again, I was transferred to a senior person. A senior person raised a ticket and within 2 hours got back to me. The customer representative said that you clicked on the 'Complete Booking' button at the time of booking, which implies that "By selecting Complete Booking you agree to the Booking Conditions (this link opens in a modal dialog) Terms and Conditions, and Privacy Policy." In this section, a small line mentions that the customer is responsible for paying resort fees at the hotel. I told them that I confirmed this with Priceline before booking the hotel, and he/she did not mention such a thing, but again the person on call was not listening and was changing the statement every minute. After that, they said they would investigate the phone recording; however, even if they confirm that the customer representative gave the wrong information, I won't get any refund. This happened when I was a VIP Blue member of Priceline.