Annie L.

I booked through Kayak, but was referred to Priceline, which helped me book a rental car from Hertz. For the experience I went through, I would NEVER recommend Priceline again, nor would I hope for Kayak to ever user Priceline on their website.
I flew into Seattle and booked a rental car. When I booked flights and rental cars through the site, I thought naturally I would be picking the car up at the Hertz location closest to the airport.
After getting off my flight, I hopped onto the shuttle that took me to the Hertz location. When I arrived, I was told the location I'm supposed to pick the car up at is 35 minutes away, and the only way for me to get there would be to take a taxi or Uber. I was not able to cancel my reservation at the other Hertz location at this point because the airport location was completely booked.
I decided I needed the car so I bit the bullet and paid the $54 Uber ride to go to the other location. When I finally picked up my rental car, I asked if I could change the drop-off location. As I thought, they charged me $40 to drop the car off at the airport.
I understand Hertz might not be at fault for this, but I am very upset with Priceline. My car rental for 2 days cost me about $45, but with all the hiccups, I ended up spending an extra $95 because Priceline placed the car pickup location so far away from the airport.
When I called Priceline about this, they refused to do anything for me and said I would have to deal with this through Hertz. I talked to Hertz, and they said they are not responsible because they were not involved with the booking process.
I've decided to not pursue any monetary losses, but I am going to make sure everyone around me does not use Priceline, and to be weary about which company they chose when they're on Kayak.