PricelineReviews 2,679

Very BAD service, no person you can talk to in customer service with any number. Everything is all menu-driven, and there is no transparency into what constitutes the service charges, which were hidden at the time of the booking. Total rip off

I booked a reservation through Priceline/Booking.com for NYNY in Vegas. I was told when I found out I had to cancel that I had to be sure to do this 24 hours before check in. I canceled a week before and was checking on my refund when I was then told I needed to pay $750 ($375 per room) cancellation fee BEFORE they could issue me a refund. WHAT? As I said I was told that there were no cancellation fees as long as I canceled 24 hours before check in. What a racket. Never will use these services again; I will book directly with the hotel itself.

If I could give zero stars, I would. Let me be clear: booking through Priceline and staying at La Quinta Inn, 1126 State Hwy 332 West, Clute, TX was one of the worst travel decisions I've ever made. This wasn't just a bad experience—it was a complete betrayal of trust.
Priceline pitched this dump as a "deal." What I got was a mold-infested, biohazard of a room that should've been shut down by the health department. The stench of mildew hit me like a wall. The sheets were stained, stiff, and looked like they'd been recycled from a hospital laundry bin. The towels? Filthy. I'm talking deeply questionable stains that made me recoil. It was revolting.
The room itself was falling apart—rotting baseboards, stained carpet, and a smell that lingered in my clothes long after I left. Security was nonexistent. One guest had to have their window pried open with a screwdriver because the key card system failed. That's not just inconvenient—it's dangerous.
And Priceline? They couldn't care less. I reached out for help and got nothing but copy-paste responses and a smug reminder of their "no refund" policy. No accountability. No support. Just a corporate shrug.
Priceline knowingly pushes garbage properties like La Quinta Clute and hides behind fine print when it blows up in your face. This wasn't a mistake—it was a scam. I'll never use Priceline again, and I'll make sure everyone I know hears about this disaster. As for La Quinta Clute? Shut it down. It's a disgrace to the hospitality industry. Booking through Priceline was like stepping into a trap disguised as a deal. The hotel I reserved looked great online—photos, amenities, location—all seemed perfect. But when I arrived? It was a rundown dump with none of the promised features. No refund, no apology, just a robotic "policy" response from customer service.
Their "deals" come with hidden fees that magically appear after you've paid. And don't even think about changing or canceling a reservation. Their fine print is a maze of non-refundable clauses and vague disclaimers designed to make sure you lose money no matter what.
Customer service? If you enjoy being gaslit by scripted responses and transferred endlessly between departments that don't communicate, you're in for a treat. I spent hours trying to resolve a simple issue, only to be told it wasn't their problem.
Bottom line: Priceline is a masterclass in bait-and-switch tactics. I'll never use them again, and I'll warn everyone I know to steer clear. You're better off booking directly with airlines and hotels—at least then you'll have someone accountable when things go sideways. Want to punch this up for a presentation or internal training on vendor reliability? I can help tailor it to fit.

On August 25,2025, I was leaving Bismarck, ND. I was traveling with my son and grandson. I am anxious when it comes to flying. The doctor prescribed me one pill for the trip. I took it at 5:00 pm as directed by my doctor. I had a panic attack while trying to board the plane in Bismarck. My flight was scheduled to leave Bismarck at 5:20 pm. I was told at 5:15 pm that the flight was delayed because there were expected thunderstorms in Denver. I then spoke with the employee at the counter and told her that I would miss my flight to Tucson. Then she gave me tickets to Phoenix, AZ. I asked the girl how I was going to get to Tucson. The employee stated to talk to United once I got to Phoenix. A flight from Denver to Phoenix is cheaper than flying to Tucson. It's about a 250.00 difference. I was supposed to arrive in Tucson at 8:33 pm and didn't get to Phoenix till 10:01 pm. I was supposed to start a new job on 8/26/25, which didn't happen due to this plane issue. I had to pay someone 300.00 to come get us. This person had to take off work as he is a Nurse. The person I had to have come and get us drove 123 miles there and 123 miles back to Tucson. I finally got home at 1:15 am on 8/26/25, which is four hours later than when I was supposed to be home. I am requesting that I get a refund for these issues. They did nothing and they didn't take responsibility

I booked a room that stated that it was pet friendly. When I arrived to the hotel, big sign on front desk stated otherwise. I asked receptionist about it and she said no pets, several times. When I said that's false advertising, she said if I must, I can pay an extra 30 a night. So, I called Priceline cs. They said nothing they can do unless the hotel agrees to refund, which they would only refund one day... despite false advertising Priceline wouldn't help other than ask the hotel... which I already did.

What a terrible company. I booked a rental in advance through Priceline. I paid $644 for a full sized suv. Upon completing my rental reservation and dropping off my car, I was emailed a final receipt from the rental company. It was for $577. Any person with a brain can see that I overpaid and am due a partial refund. I contacted Priceline and they said due to overbookings at priceline, im not due a refund. It doesn't matter how your company operates or if you over book. I paid for something and the final amount due was less than I paid, therefore I am owed a refund of the difference. F PRICELINE. I will never book with them again. Terrible company. Terrible customer service. I don't know who's pocketing my $67 refund, but my credit card company is gonna go after them. Avoid Priceline!

In June I pulled off the highway because I was exhausted and looked for the nearest hotels. Priceline had a Baymont nearby so I booked a room. The Baymont in our Florida town is very nice. This wasn't. It had an abandoned and dilapidated RV parked in the lot on the side. Day workers - legal or otherwise we're outside smoking, visiting and had made it a permanent home. In addition the front portico was in need of repairs. I called Priceline and said I didn't feel safe there and that it was a dump. How do I change hotels? I booked a Days Inn nearby with them. I was told to cancel on line but the reservation was deleted so I could not cancel because the agent had removed it. I called back the agent and told him about this. I called Baymont and spoke to the reservation clerk and she said the reservation was cancelled. When a called Priceline about billing me the next day for 2 payments on the same night- one that I cancelled - the Agent said too bad because I called it a dump and that was not a good enough reason to cancel. I told him that the place was not safe and that was a good enough reason. I tried to kick the complaint to a higher power and have not been able to do that and get my money back. Also at both the locations the walk-in price was the same as Priceline's posted price. That is not a savings. By the way Wyndham once owned the snazziest hotel in Tampa and now they have let their name be dragged through the mud with locations that are in poor condition and management. Forget Priceline!

$#*! this company. This company is from another country has suppliers that I know that our criminals. This company is absolute criminals from another country. That sucks and they take your money and run away with it and never give you any money back for booked hotel rooms in never even made a reservation for. I am suing this company on a fine company and had the feds at their doorstep and destroy them.

I am a retired airline pilot. When my father became critically ill and was on the brink of dying, I changed from one Priceline car rental two days prior and instead rented a car VIA PRICELINE for the next day. For some reason, a $100 penalty was assessed, and even the superviser in Calcutta wouldn't reverse the charge. Family members who travel even more than me laughed, saying they had ALL given up Priceline in favor of Costco. I have a Costco-arranged Alamo rental tonight; fingers crossed it is better than my Priceline experience.

Zero stars is my review. We purchased optima seating with Priceline on our flight. They entered it in wrong and after 15 calls to Priceline and American nothing at all was done. You got what you got was the attitude. Priceline customer service could care less. It's a shame they take your extra money and then steal from you. ZERO STARS!

We booked a hotel in Milan for our honeymoon through Priceline. Without warning, the reservation was handled by their partner Agoda. One week before the stay, Agoda canceled the booking due to overbooking. We were already in Europe when it happened. Priceline initially said they'd fix it at no cost. Then they told me there was "nothing they could do" because it was an Agoda booking. Agoda, meanwhile, was rude and offered no comparable hotel. Just AgodaCash or a delayed refund. We couldn't rebook—prices had tripled—and had to cancel Italy altogether. I reached out to Priceline's leadership on LinkedIn. No reply. No responsibility taken. No customer care whatsoever. If a company can't back the bookings it processes, what's the point of using it? I'll never trust Priceline again.

3 months of continued emails to get a refund from Priceline for a hotel stay which was cancelled 10 minutes after seeing buying directly from Hotel was 400 US less They are cheats and liars with horrible excuses. Kick the can down to the next desk hoping I will cave. Not Stay away from booking with Priceline

This review concerns Priceline-Powered "Frontier Vacations" which is nothing but a scam company. They refuse to refund me for 1 night of a hotel stay. They have a call center in Columbia so that will give you some idea of what you are in for when you call. Avoid Priceline and Frontier Vacations at all costs or you will be sorry!

I had booked a flight ticket while checking in in airport my reservation number was not in the system i had to buy a new ticket in airport from the flight desk and the agency not replied or care about my case even i had contacted with them several times

I booked a flight through Priceline with United Airlines, and before completing the purchase, I was prompted to add travel insurance to protect my money in case I needed to cancel or change the trip. I paid for the ticket with the insurance included, trusting that I would be covered in case of emergencies. Later, I encountered an unexpected emergency and needed to change my flight date. I contacted Priceline, and they told me they couldn't help because it was a United Airlines ticket, and I needed to contact the airline directly. When I spoke to United Airlines, they said my ticket was a basic economy fare and couldn't be changed. I explained that I had purchased insurance, and they told me to contact the insurance company. I reached out to Xcover (the insurance provider), and they directed me to submit a claim online. I provided hospital documents and appointment letters and completed the claim process. The very next day, I was shocked to receive an email saying my claim was denied with no detailed explanation. I followed up by calling Priceline again. The customer service agent was very rude and unhelpful. She eventually transferred me to David, the supervisor, who bluntly told me that "your policy doesn't cover this situation." No empathy. No effort to resolve anything. Just a cold response and a complete loss of my money. This experience was deeply frustrating, and I feel scammed. I strongly warn others NOT to book through Priceline or purchase Xcover insurance. Their customer service is horrible, the insurance is misleading, and your money is not safe. You will be left alone with no help when something goes wrong.

Booked a car with them weeks ahead of time for San Diego, CA (SAN) airport to visit my son on base. When I arrived at the rental counter, I was told that they booked the car for pickup at the Tijuana, Mexico airport. The agent says it's a common issue with them because they list the Tijuana location as a San Diego location but all reservations show the "SAN" airport. Trying to call them is a joke and when I finally talked to a service rep; she told me there was nothing they could do and I would need to have the rental agency change the reservation. The rental agency said they couldn't change it, the reservation needed to be changed by Priceline. The ONLY other option from Priceline was to cancel the reservation and they credit me the upfront fees without a cancellation fee... WTF! So glad they would wave a cancellation fee for an issue that was their fault! I was beyond pissed with the customer support and their managers; I will never deal with the pathetic company again! Also, I was told by an agent after booking another car with the rental agency that they would reimburse me the difference for the fee since they screwed up. Submitted a claim and they denied the claim!

Do NOT book economy with Priceline if you want an additional carry on bag! I booked a united flight through Priceline, and what was their "economy" class was Basic Economy- no overhead carry on bags. They are not clear about this, they never tell you that you are not allowed a carry on through the entire process. Instead just go to the individual airline sites and shop for yourself!

I usually book through Priceline. And this time was no different. I booked my airline tickets through them and when I went to pay they took my money from account but did not send me confirmation so I called them and they stated that they did not have a return flight so it was cancelled but they still took the money from my account and said that it would be refunded in 7-10 business days. Well being the fact that I needed the flight that week I was out of $1500 and no way to receive it back. To say the least I had to go to the airline and purchase the tickets that way. I also booked my rental car through them. BUT when I got to the airport they notified me that they could not honor the booking because they did not have any vehicles and that there must be a glitch in the Priceline website. So here I was stranded with no rental car and no way to get to my destination. This was the worst experience I have ever had with them. I will never book with them again unless it is a hotel only!

Priceline deals are a lie and they will choose the worst hotels. I was booked in a hotel that had terrible reviews and over charged. Then when I told the hotel about how bad it was to stay there there had no hot water for 4 days, bug in the room, dirty shower stall i had to clean myself, outlets that were loose and they said they could only issue me a refund on the service fee cause I used a third party app to book them. When in brought the issue up with Priceline they gave me a back and forth and still after 3 months the issue is not resolved and Priceline will not issue me a refund for one of the worst stays I've ever had and they still book people in this hotel that has terrible reviews