Worst return system, very poor quality of service. Obviously they are very good I taking your money. But when it comes to help they tell you so sorry we cannot help you. This is customer fraud by all its meaning.

The quality of the clothes in itself is good in my opinion. Whatsoever, if you happen to have any issue with your order, good luck with the customer service, they are very hard to reach. It's disappointing and frustrating. Therefore, I will not buy from them again.

I do like most of the items I receive but Watch out ordering too many items at once. They don't include all your items. I contact them and they still don't mail all the items they missed or refund me. They claim that they seen the items packaged and delivered on security camera which is either a lie or something weird and fraudulent is happening in their factory. Either my package was lost somewhere during delivery or their employees have a sneaky way of stealing. Also found it weird they do not mail everything at once. Orders come split up… sometimes it's only one item at a time. Will not be ordering from here again!

You can find all kinds of good pieces on this site. They often have reasonably good sales, however you'll always have to pay for shipping which I hate doing.
My main issue is that they have NO REVIEWS ON SITE. So you have to judge the model body type which let's be honest doesn't match the most of us. Go over the size guide of course but if they allowed reviews of products I would probably order more often. So that's a disappointing feature.
It's coming from U. K. so of course shipping is not fast.

Pretty little thing's clothing is terrible quality for the price your paying. Jackets as expensive as €85 euro come with holes in them, shirts which cost €20 are completely sheer, shipping is always off. Only good thing is shipping is fast.

I ordered this little number from Pretty little thing and I was gonna wear some pants underneath but I'm in Miami this weekend and decided to be a Hot Mama. Everyone loved it including myself. It was true to size and sexy! Will be ordering from them in the future:-)

This is what pretty Little thing says after I ask for a refund after I told them they had the wrong address " As this is the case, you will be needing to collect it to the address where it has been delivered to or contact someone who can forward it to you.

Please be advised that we are unable to refund or send a replacement on this occasion. Please know that you have 3 opportunities at the checkout to ensure that your address is correct, there is no system issue that causes an address to change to an old address.

To ensure all future parcels are sent to the correct address, you can update your address details in your PLT account;
So I don't recommend you order from their website. In the past they had my new address but some reason the old address was still save and they sent my package yo old address and my package was stolen and they're denying me a refund. They need a zero review.

First time bought there and so disappointed. Two dresses I purchased look different to image on site and too small. I ordered Cardigan in same size and it fits but dresses don't! Also, poor quality and one dress has a hole, threads on both everywhere. Can't reach customer service for some reason, every email says they don't receive emails at the moment. Ive never been so disappointed with online purchase! I will never buy again!

My 14 year old daughter saved her $ to buy a pair of pants but it did not fit. She returned it within the time period, but did not get a refund. We sent over 6 emails/ complaints, follow- up but to date - 18 months later, no refund or contact. To make matter worse, on their contact info, they say if you follow- up, your query goes to the bottom of the list.

It's unethical and shameful this company, along with the owners take advantage of teens/kids with no repercussions.

They sent me shoes that were clearly worn. I'm talking whoever had them must've worn them for a week. They should've never been accepted as a return, and they certainly should not have been shipped out to a new customer. Their customer service refused to waive the return shipping fee even though I sent them photos of the worn shoes. I've purchased from many "fast fashion" websites. I've NEVER experienced such terrible customer service or product. It was my first and last time purchasing from this company. Avoid at all costs!

I placed a large ordered of 50 items, all of the same style just in various sizes. I only received 48 items with one extra size that I did not order and 3 items missing. I have been going back and forth with customer service for over a week trying to get this rectified and they have done nothing but ask me to jump through hoops. This return/ exchange process has been so difficult I have just decided to eat the cost as dealing with their customer service is more exhausting than it is worth.

I took a risk with ordering from this site because my friend had already told me they were horrible. I order 3 items that came to a total of $44.02 with shipping and all. I looked at my statement and I was charged $55.32! That should never happen. $10 is much but it's something when you are suppose to be running a professional business. I won't be order from here again because overcharging a customer makes me think the company is untrustworthy period.

Ordered a pair of shoes and received a cheap plastic bag from China. Customer service is shocking. It was my first order? Never again, a stressful experience and in the end I had to raise a dispute with PayPal

Materials are so so so bad. Dull colour on each colored items.
Far fat from what they look on pics.
They charge for shipping and also to Return.
No customer service whatsoever.
Literally I have never had this bad experience. Its a scam