Prestigia

Reserved 4 rooms for 3 nights in a 5* Hotel in Rome. Paid in full at the moment of the reservation and got a confirmation for all of them. Upon arrival at the hotel (9:30 am) the front desk confirms 2 rooms for our family, I showed him the prestigia.com confirmation page and confirmed thay only reserved 2 rooms. He helped me get customer service on the line but that was 25 min wasted of my time; they told me unfortunately they could only confirm 2 rooms and the hotel was completely full (REALLY, 5 star hotel in Rome 1 block away from the Vatican in the middle of July? What did he think?). Best option he could offer was a hotel 3 miles away from the original for the 2 missing rooms... remember, this is a family trip that is why we needed 4 rooms. At the end, had to split the group, got a refund for the 2 rooms and obviously could find anything similar, ended getting 2 expensive rooms in a very inferior 3 star hotel 1 block away from the rest of our group, not the experience we planned for,

I saw prestigia's price was lower than booking directly with the hotel on kayak so I booked through them. I got a confirmation from them but the hotel itself could not confirm that the room was booked. The trip was canceled due to coronavirus and I rescheduled my meetings but prestigia would not give a refund, only credit towards another booking (which would be fine if they had given a code or some usable evidence that I have a credit available). When I emailed them to say I wanted to use the credit towards another booking, they said they lost the info and asked for my credit card numbers over email. I've tried to call their customer service numbers and they are all disconnected. They will just take your money and have no intention of actually booking the room or giving you any refund or booking credit to use. Everything has to be done through one of their representatives. I checked with the hotel directly and their price through their site is $60 cheaper than with prestigia. Stay away and avoid the headaches, hopefully they will go out of business soon.

This is an intermediate company and when can felling they refer you to Roomerflex and take little responsibility for your booking

They take a fee at time of booking and the remainder of the charges are applied by hotel - their transaction fee is another company name Wisbech Investments LIM Gibraltor

I am truly appalled at the poor level of customer care and that they are merely an intermediate of another third party asides of the hotel itself

My strongest advice, do not use under any circumstances

I made a reservation for three rooms in a five star hotel (Rosewood, London) in London for three nights. Payed 500 euros advanced and was supposed to pay 2861 euros at the hotel during arrival. The price was much lower than on other sites but seemed quite reasonable for a three rooms three nights. All was good and I received confirmation.
I contacted directly the hotel and asked them to add breakfast charge for our group of six people during our stay. Everything seemed to be in order!
Later suddenly I got a confusing email from Prestigia telling me that there was a mistake on their website and the price is actually only for on night. They told me the reservation needs to be cancelled! I called the Prestigia customer service and received absolutely rude and unhelpful service.
I explained that I have a written confirmation in my email for that exact price, three rooms, three nights and so I should be offered compensation for this inconvenience. It is a matter of consumer protection. They simply said there is nothing they can do and my reservation is now cancelled!
It was my first and last time using presitigia.com, I much rather pay a bit more than get scammed.