Overview
Prestigia has a rating of 4.3 stars from 2,261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Prestigia most frequently mention good price, easy process and confirmation email. Prestigia ranks 8th among Hotels sites.
Instant Feedback
Quick and easy.gracias!
And I like the follow up email the next day.
Thanks
It was good overall.
There was a discrepancy in cancellation and breakfast policies.
I assume breakfast is included and we can cancel up to 10/10 as listed.
Went online to search for a cheap hotel in Las Vegas Nevada. Your site what is the cheapest for the hotel that I was searching for. Booked it with no issues
I have a promo code that the site won't except! Can someone contact me and help
I have booked a stay through Prestigia for international accomadations 3 months out. I saw the advertised rate plus additional taxes and was charged later by the hotel. When I saw the charge made by the hotel, it was $300 more than Prestigia advertised. According to my Prestigia confirmation, I would be charged a tax that is "10% of the nightly rate" which would mean 10% of one night's rate. When I inquired with Prestigia, they told me that it actually meant 10% of my entire stay. There is a serious language barrier with this company. I told them that is false advertising and I would like a refund. After some back and forth, they told me because the rate is non-refundable they can't do anything at all. The customer service from this company is horrible! I am now disputing the charge with my bank. As someone who has worked at a hotel for years, this would be completely unacceptable customer service in the hotel industry. Do not book through them! The total amount is falsified and when you dispute the charge they will not care!
It gave me the wrong hotel I put in Aberdeen when I booked hotel it said jury's Inn Middlesbrough a place I have never been to I would like a refund or credit due to mistake made by website and not by customer
If I could give Prestigia zero stars I would. This is by far the worse travel experience I have ever had. I booked a trip for a vacation to Cabo. My trip is not planned until September 2020. I booked in June. It was supposed to be free cancellation until September 20. I cancelled in June! Upon cancellation my credit card was charged for 100% of the amount due. I contacted them and was told everything would be handled according to their policy. They sent me the policy saying it was a "free cancellation". I noticed a few days after cancelling that no refund had posted to my Visa, so I contacted prestigia again and was told I would be receiving a credit for future travel use, and not be receiving a refund. THAT IS NOT A FREE CANCELLATION! I am now having to pursue a claim with my bank to get my money back. After multiple emails back and forth with Prestigia, I am gaining no headway. Nowhere on their website does it say anything about free cancellation resulting in a credit. I have booked with Expedia, Travelocity, trip advisor, Costco, booking.com And others and never has a free cancellation meant anything besides just that. I will never use this company again and will be telling all my friends and family to stay clear. Do yourself a favor and never use them.
Apps is easy to use and no problem in placing a booking. Hopefully the service is as good and efficient.
It went well but breakfast options were not specified on your site and all other sites had breakfast options. I went ahead and booked though since price was so good.
Great experience, I however had challenges with getting my payment processed. I had to call my credit card company after 5 tries. But, the savings I got made it worthwhile.
The ONE time I did not book directly with a hotel, and I got BURNED beyond relief. Canceled my 5 day hotel stay 133 days ago, and have yet to receive a refund (It's almost $2k!). They keep telling me it will be 4 more weeks. I'm guessing they are not ethical or reputable. STAY AWAY FROM THIS COMPANY!
If I was rating Prestigia on ease of booking and price, I would probably rate them 4 or even 5 star. However, behind this facade lies a world of trouble. I'm posting this review, so that the unwary do not get caught like so many of us. PLEASE look at their Trustpilot reviews and focus on ones who have gone beyond just making a booking. There are years worth of complaints ranging from different charges to ones displayed on website to failure to refund etc.
I didn't do my research properly and booked a few nights in Las Vegas with them. Due to the Coronavirus I cancelled my booking well in advance, secure in the knowledge that I had the guarantee of a 100% refundable rate. Apparently that doesn't mean cash though! Instead I've been offered a voucher for future use?!
I've worked in hospitality for 15 years and NEVER known a refundable booking to refer to a credit note and not cash. They are trying to hide behind the current crisis, but if anything the hotels are being more flexible and not less (kudos to Marriott for refunding my non refundable booking - in cash!). Please don't be fooled by the illusion of saving a little, use a proper 3rd party like Booking.com / Expedia etc or book direct otherwise expect to find yourself disappointed like many more of us!
I paid for a reservation that was later canceled because of "technical issues" and now the price has doubled from $2k to $4k. What a scam. Run from this company. Fraudulent
Booking was smooth so far. Hoping that my booking for 3 adults provides the beds for 3 adults, when we arrive! We would also like to request an early check in, if available?
It was all good and easy and i can't complain - although I'm still confused if i pay the rest of the amount upon arrival or why i only had to pay a fee. A little confusing
Quick and easy, great pricing with various options to choose from.
Rejected payment twice for no reason and had to use a different card. Mosquitos in the room
That's the first time I do the reservation with prestige Let me check how is work
Excellent price and very easy and fast to make the reservation
The selection I made said it included breakfast for 2 and once I confirmed then breakfast was no longer part of the price. Also each rate I clicked on, seem to disappear whilst I was trying to book.
- Visit Website
- London, CT
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kim D,
Thank you for sharing your opinion.
We are sorry for this misunderstanding. The hotel's conditions show that you will have to pay:
Other taxes: 10.00 % of nightly rate
Local taxes: 10.00 % of nightly rate
This means these taxes will be calculated on the total amount of the booking, which is the case with all hotels in Dubai.
Indeed you asked for a refund and our customer service did its best to negotiate this with the hotel, but unfortunately they didn't accept since it's a non refundable rate.
We Apologize for this inconvenience.
We stay at your disposal for any further informations.
Your Prestigia.com Team