Prestigia

I like many others had a stay booked during the end of September and went through their site, as it was decently cheaper than all other places. Just 3 days before my trip was scheduled I find out that my rooms have been canceled by Prestigia, but at least I'd be getting a refund. Here I am almost 3 months removed from this incident and still cannot get a refund. I am being told "COVID is making it very hard to process these claims quickly", however after reading many of the other reviews I fear I am getting nothing. Given that I did not cancel my rooms and that Prestigia did this (as the hotel they let me book from was closed) I expect full compensation. It doesn't help that their phsyical address is outside the USA, so BBB really wont be able to help much. UGH.

DO NOT BOOK WITH PRESTIGIA! You will never receive your money back from this scam! Free cancellation is a lie. I was told I would receive my money back within 120 days from cancellation date, but it's now been almost 150 days and no refund. I have tried numerous times to reach out to Prestigia but they're not cooperative at all! This company is dishonest and does not care about their customers at all! All they care about is stealing your money and are very tricky with the verbiage they use to lock customers in. I REPEAT DO NOT BOOK WITH PRESTIGIA!

This company is scum. They stole our money. The government banned entry due to Covid and so our hotel gave us a full refund but Prestigia as the middleman stole it all. Insane

I booked a stay at Iberostar Selection Cancun on December 2nd. I then received a confirmation of my stay (multiple confirmations) and they charged my credit card, so I then proceed to book approximately $3,000 worth of non-refundable flights for my family and I. Little did I know on 1/10/2024, 39 days later after my reservation was confirmed, I received an email that they cancelled my reservation. I was absolutely appalled that a company can do this to a consumer. I now have $3000 worth of flights and nowhere to stay. Prestigia has not offered any concessions, not a single action to try to help me with my situation. Their website brags about "immediate confirmation of your reservation." This is an absolute farce. I will be looking to see what legal options there are to pursue and highly encourage anyone considering Prestigia to go elsewhere. Just look at the reviews, this is not an isolated incident. It's standard practice for this organization. I'm hopeful I can speak to an attorney and see if a class action is warranted since so many others have had this same experience.

Booked a room at the Hyatt Regency in Fort Lauderdale through Prestigia, only to find the hotel closed when I arrived (after a $70 cab ride from the airport!) Customer service (located in Morocco) was no help at all. We had to sleep on the floor of a friend's hotel room in Miami. Tried again with Prestigia customer service the next day. Their agent Yusuf told me they could give me a 10% discount on the only hotel room left in Fort Lauderdale, at the Ritz Carlton. Even with the supposed discount, each night would have cost four times the amount of the rate I was given for the Hyatt, so of course I declined. I was told that I would hear from a manager on Monday, because there was nobody able to make decisions about compensation on weekends. This is clear fraud, and bait-and-switch tactics. We ended up sleeping on the floor of a friend's hotel in another city just to have shelter. We completely missed the festival in Fort Lauderdale that we spent our vacation time on. No call from a manager came on Monday. I continued to be stonewalled by their agents when I called them. Calls to Hyatt's corporate office led me to find out that they never even made the reservation. FRAUD!

WORST COMPANY AND COSTUMER SERVICE EVER
We ordered a room and a few hours later they emailed us that the order was cancelled by us, even though we didn't do such a thing. After confronting us and taking our money (about 7 days of on-going emails), they decided to partially refund us instead of giving back the whole refund or just un-cancelling the reservation. This is the worst costumer service I ever encountered, I don't wish my worst enemies to confront them, and I will never get even near this site.

Prestigia did a great job of following up on all of my reservation requests. I was very pleased with the hotel rates they have! I will definitely make further reservations with Prestigia!

Apparently the hotel did not confirm our reservation with PRESTIGIA and PRESTIGIA did not communicate to us anything. We traveled to the said location only to find the hotel fully booked. We had to wait 2 hours for room availability confirmation at the reception. Not acceptable. I usually travel using PRESTIGIA, sometimes with some a little bit of inconvenience and sometimes with satisfaction regarding the reservation experience (as you would with any reservation plateforme). This one in particular was absolutely not pleasant.