Prestigia

I booked a three night hotel stay in Malta through Prestigia in December 2018. Despite only booking one room and only entering my bank details once using their online booking system, I arrived at the hotel to find that two rooms had been booked under my name on two separate bookings. I didn't realise that two confirmation emails had come through at the same time from Prestigia when I booked. Initially, Prestigia accepted this was clearly an error and a duplicate booking. However, when I asked for a refund on the extra room (the hotel had already charged me for one night), they took more than three weeks to provide me with any kind of feedback or explanation. Eventually, they responded by suggesting I must have entered my card details in twice, essentially accusing me of lying. They refused to offer me a refund for the duplicate booking. In hindsight I should have read some of the dreadful reviews on here before booking with them. I suppose they can only afford to offer cheap prices by stealing from customers.

I BOOKED A HOTEL ROOM WITH THEM AND WITHIN 5 MINUTES CANCELLED AND ASKED FOR A FULL REFUND. THEY STILL TOOK THE MONEY OUT OF MY ACCOUNT 2-3 DAYS LATER. I RECEIVED AN EMAIL THAT IT WOULD TAKE UP TO 4 WEEKS FOR A REFUND AND IT'S GOING ON 9 WEEKS AND I STILL HAVE NOT RECEIVED MY REFUND. YOU CAN'T CALL ANYONE ONLY EMAIL AND I GET THE SAME RESPONSE THAT THEY'RE BEHIND DUE TO THE HIGH VOLUME OF REFUND REQUEST. INSANE! IT SHOULD NOT TAKE 9 WEEKS TO REFUND SOMEONE BACK THEIR MONEY. SHADY!

If I could give these cowboys a minus rating, I would. DO NOT BOOK ANYTHING WITH PRESTIGIA! I booked a hotel in Barcelona for two days after a cruise and paid £271, plus there's a fee you pay when you arrive at the hotel, which was fine. On completion of the booking, I received a booking reference number, so the hotel was booked. I then received an email from Prestigia telling me that they were CANCELLING the booking, because they had updated their system and the rate had changed. I called the hotel in Barcelona, and they told me no booking was ever made in my name. This company are duty bound to honour the reservation I had with them, but because someone at their end found that the rate had gone up AFTER I had a confirmation from them, they're trying to cancel the booking?!

STAY AWAY FROM THE COMPANY, DO NOT USE PRESTIGIA!

Prestigia.com runs a shady yet lucrative "third party booking business" that takes advantage of people wanting to travel on a budget.

They often don't book rooms or bait and switch, but then have Ts and Cs saying they aren't responsible for anything… which lets them steal from you.

They're gambling on innocent people moving too quickly and booking through them once they see cheap prices.

You can read many horror stories about them cancelling reservations or never even booking them through Instagram, Facebook, twitter, Reddit, TripAdvisor, trustpilot and more.

After deeper research, they have multiple dissolved trademarks, register in different countries to keep running and avoid being taken down legally overseas, while providing scummy customer service. They don't respond to emails or phone, yet will take the time to fight your credit dispute.

Please avoid supporting this awful " company" and putting your hard earned money into the pockets of these creeps running this business. These reviews are fake and none of them are legit! Do not trust!

Prices shown at £77 kept changing to £178+ Which is very in professional and appalling. I also tried calling visitor service twice and held for 39 min each time and couldn't get through.

DO NEVER USE PRESTIGIA.COM! Do yourself a favor! No matter that Las Vegas is shut down due to COVID 19, and my reservation says FREE CANCELLATION, I received an e-mail from them informing me that the money I have paid ($180.00) for reservation will be considered STATEMENT CREDIT TOWARD FUTURE RESERVATION! And the best is last... VALID until MARCH 31 2020... BUT TODAY is APRIL 8 2020! All attempts to reach out this crooks were not successful. Keep in mind that is not US business. It's registered in Gibraltar. So Las Vegas hotel refunded my money to PRESTIGIA.COM, but they don't want to refund me! Please use something like Booking.com, Expedia.com Few dollars cheaper could cost you a lot!

Great price, great web page!
Thanks to their knowledge and determination your website looks great and functions really good. I am recommend anyone that is looking for a Hotel.