Kristian P.

Booked a room at the Hyatt Regency in Fort Lauderdale through Prestigia, only to find the hotel closed when I arrived (after a $70 cab ride from the airport!) Customer service (located in Morocco) was no help at all. We had to sleep on the floor of a friend's hotel room in Miami. Tried again with Prestigia customer service the next day. Their agent Yusuf told me they could give me a 10% discount on the only hotel room left in Fort Lauderdale, at the Ritz Carlton. Even with the supposed discount, each night would have cost four times the amount of the rate I was given for the Hyatt, so of course I declined. I was told that I would hear from a manager on Monday, because there was nobody able to make decisions about compensation on weekends. This is clear fraud, and bait-and-switch tactics. We ended up sleeping on the floor of a friend's hotel in another city just to have shelter. We completely missed the festival in Fort Lauderdale that we spent our vacation time on. No call from a manager came on Monday. I continued to be stonewalled by their agents when I called them. Calls to Hyatt's corporate office led me to find out that they never even made the reservation. FRAUD!