Prestigia

I cancelled my accomodation 4 months ago, I have emailed them 4 times no response, called them many times to be advised that I will get a refund within the week, last time I called I was told I would have the refund in a few days and it has been over a week and no refund.

I was quoted 3500AED for the hotel and it turns out you charge an additional 500AED, and nowhere did it say that you charge an additional fee. Had I known I would have booked directly with the hotel as their price was far better

This company is a scam. I booked a trip for Vegas for June 2020 but because of the covid-19 my job shut down in march. I tried to contact someone in their office and ever number was disconnect. What company have ever number disconnected? You can only research via email, no problem. For the entire month of April I emailed prestiga about my refund a got the same answer, we working on it. Finally in the end of May I decided to dispute it with my bank. After 20 days my bank said there is no findings in my dispute because prestiga lied and told my bank they gave my a credit to use when I am ready. That was not the agreement when I booked the trip, I should receive a full refund but find. Credit would work. I reached out via email only, to prestiga and ask to use the credit for my trip September 2020 to LA and was told they can not book it because I dispute the transaction. Wait! What?!?! First off they never got back to me about a refund or credit until my bank got involved. Then now you telling me because I did what any smart person would do and dispute. I can't use my credit because I disputed the transaction? This company must be crazy and I will be getting an attorney involved.

As others have stated, these reviews are fake. I booked through them because I found their rate on Kayak and saw sitejabber.com had decent ratings... I booked some black friday deals amounting to $3.3k with free cancellation for a year. I started looking in to this comany about a month later and got paranoid so I cancelled my bookings and got e-mails stating that I would be refunded in 3 to 5 business days. That was over a month ago. Customer service was unhelpful and told me to keep on waiting, they were checking the status of my refund with their internal team but never actually provided an update. Stalling tactic to run out the clock on your ability to file a chargeback with your credit card provider (90 days for most cards). I filed with American Express and won the disputes and luckily got my money back. Know that if you have a booking with this company, its a scam and you should do what you can immediately to cut your losses. If you go on your trip, you will be out the money Prestigia stole from you plus the money you will spend to find substitute housing. Reddit.com and tripadvisor.com are filled with stories about them from real people, not paid bots! Sitejabber is helping perpetuate the fraud. I have reached out to Kayak.com and Sitejabber.com directly to report this business in hopes they do the ethical thing and remove them!

Auwul. Real parasites. This are the companies profiting from COVID19 pandemia. Around the world, countries have closed their borders, cities under lockdowns, global health crisis... and they simply

Don't care, they are profiting from the customers, although its a sitúa completely out of the customers hands. This happened to me with a reservation in Istambul. They simply charge

You the complete rate, although you canceling is entirely out of your hands, due to this pandemic and the measures countries are enforcing at this moment.

Hope this are the kind of companies that

Wont make it through the global economic crisis ahead.

It's a very scary site as I have been trapped with them and I have a 15,000 aed credit with them which they refused to refund during Covid days and I have been forced to use their website to get back my credit pending

I booked a room at the Bellagio in Vegas and unfortunately couldn't go to Vegas due to testing positive for COVID.
I understand that under normal circumstances, the room is non-refundable after a certain window of opportunity but Prestigia should be more empathetic towards its customers and allow refunds/exchanges in certain situations. Obviously, me getting tested positive for COVID was not under my control and when I emailed Prestigia, Yassine El Jahd, the representative was extremely dismissive and did not listen to my request at all, even though Bellagio said Prestigia could email their wholesale department to get the process started since this is a valid reason to cancel last minute. Will never book on Prestigia again.