PrestigiaReviews 2,646

This is going to be lengthy. I booked with Prestigia and read the reviews AFTER I did, making me regret my decision. Tried calling Prestigia to cancel, but couldn't reach anyone after being on hold for an extended amount of time. Another red flag. So I decided to stick it out— my trip to Vegas wasn't until January of 2022 and the cancelation policy said I would be fully refunded up until a few days before. Then I found an Airbnb a couple of weeks later that I had already stayed in, and wanted to book that instead. Again, shaky to cancel with Prestigia because reading other reviews made it sound like the refund may or may not happen, so I didn't book the Airbnb right away. I will say the Prestigia website is AWFUL. Makes you feel like it's a scam because you can't get anywhere trying to "log in" to your account, sometimes the page is in a different language even after you try to correct it, etc. So rather than doing the cancelation myself, I decided to reach out to the email support—complete game changer. I spoke with a lady named Anna and told her my concerns about getting my money back based on past reviews. She reassured me the money would be refunded, but due to covid and high cancelation volumes, it was going to take about a month. I had her confirm the card I used to book the hotel stay, and told her I would be patient and contact her in a month if I hadn't gotten a refund. A few days shy of a month, SHE contacted me and let me know the refund had been processed and would show up on my statement in 3-4 business days. I don't know of many customer service sites where the employee reaches out to you again, especially after their side of an issue has been resolved! I figured I would've had to explain my situation to another rep or deal with a bot to get the ball rolling on a refund again. Nope. Today I looked at my credit card and the money was refunded. My advice—use the email customer service option for all of your concerns. I would recommend this company solely based on that. I can't vouch for the actual hotel stay, obviously, but their problem solving and refund policy seems stable. Just have to have some patience. Also Prestigia if you're reading this, Anna Silkana deserves a raise. Thank you.

Bon séjour, rapide pour réserver et un prix intéressant

Cheap price and good site. I recommend this site to make a reservation.

They gave me one price online, I paid in full, then hotel charges me much more upon arrival. Surprise and hidden fees that's what you gonna get! I have never seen anything like that. It's a gimmick they catch you with a good price then they make sure you pay more for a mediocre service. Stay away from Prestigia if you want honest business.

I booked a room in Las Vegas, hit the button and then discovered that there were additional resort fees that were not mentioned during the booking. I discovered I could have gotten a much better deal with Booking.com, Experia, and several others. I went to cancel because it was "free" and the next window says that I have a credit of my amount on the website (instead of crediting my credit card.) I tried to call customer service and four times they dropped my call just as I reached being "next in line." Then I called the New Jersey line instead of the 1866 and was told I was first in line for over 45 minutes. They didn't answer so I'm going to go through my credit card company if they don't refund it. Please don't use them, they are very decietful in their practices... hiding charges, not crediting back your cancellation on your card despite the cancellation being free, and then not responding to your call while claiming you're first in line. It's a huge scam.

The worst experience I've had so far. Don't book hotel via this website. I booked a hotel in Miami like one month in advance. One week before my trip, I got an email from Prestigia that they were not able to confirm my reservation and they can cancel it or change it to another hotel. However, the new hotel where they offered me was a cheap hotel far from beach with low review score. I had to totally cancel my reservation and since it is now close to my trip, and its high season, all the prices have been gone up. It is not a reliable website and I hope to get my money back at least.