Prestige Flowers

I ordered flowers for my mum's birthday on 30 November. They arrived 10 days late, rotting in the box. I complained to the company who tried to fob me off with a £10 voucher. This was only redeemable against a £29.99+ order, with delivery charges extra. They re-sent the bouquet. It arrived on 28 December, again rotting and dead.
My daughter also ordered flowers for my mum. When they arrived (on time) all the roses were dead and wilted. They again offered the £10 voucher and re-sent the bouquet which again arrived dead.
I have tried to complain using the live chat only to be refused a refund, over and over again. They said they would get back to me but did not.
My mum's birthday was ruined and she is sick of having dead flowers delivered.
Avoid this company like the plague.

I bought a £60 large bouquet of flowers for my close friend on a bereavement... what an absolute disgrace. Hardly any flowers at all. £10 supermarket flowers look far better. I was mortified. Never again will I use this company!

Several of the flowers were damaged. Chrysanthemum stems and a carnation stem were broken. So sad to see beautiful flowers being delivered in such poor condition. Emailed Prestige Flowers with 9 photos of the various damaged flowers and they have since emailed me back asking me for "a full birds eye view image" of the bouquet. I would not recommend this company.

Great images on the website, what was delivered was rubbish, looks like a bunch picked from the local graveyard by a child - £50 wasted - I complained, they have offered a £15 gift card... like I will shop there again - shame, I am representing a corporate business, that could have really made an impact.

If you're looking for decent and reliable florist please avoid Prestige Flowers.

Yesterday I've ordered flowers with delivery on next day 1st of June.

This morning I've received message from Royal Mail informing me that they have my flowers and they will attempt to deliver it on 4th of June. I've contacted customer service to question this and ask for cancellation of my order if it won't be delivered today.
Not only I won't have my gift on time but once it will get delivered then it will go directly to the bin.
After messaging on Facebook with customer service I was informed that it was my mistake for accepting T&C and they are sorry and will give me £10 voucher. Almost £50 went in the bin, no gift but I will have a £10 voucher. Joke…

They are advertising 100% Satisfaction Guarantee. Well you are very far from it.
This company is not worth the stress and money.

The delivery man threw the flowers over the gate rather than pass them to me. The flowers were wilted and blackening, ruining my anniversary gift to my girlfriend. On top of this they took the payment out of my account twice which was difficult to get back. On talking to the customer service team they refused to refund me but offered a new bouquet. The new bouquet arrived and after 3 hours they were all dead/dying. It took me two days of emails to get a refund as they kept offering me £10 off the next order. I also payed the extra £6 for the larger size bouquet but it was smaller than most supermarket bouquets. I would highly recommend not buying anything from prestige flowers, a supermarket bouquet is much higher quality and it's cheaper.

My son ordered flowers from Prestige, they arrived a day late and half dead. By day 3 the whole bunch was completely dead and rotting. Despite sending photos to Prestige as soon as they were received they refuse do do anything apart from offering a £5 voucher off another purchase. My poor son wasted £51 of his hard earned money.

Didn't deliver on date the flowers were requested (and didn't even notify me of this, I had to chase to ask where they were). They offered to redeliver 3 days after the requested date "at no extra cost". Are you kidding me?! They didn't even offer anything by way of compensation. Do not ever use these guys - they're a disgrace and don't deserve to be in business.

I think this company is completely indifferent to their customers' satisfaction and would advise not to do any business with them.
I ordered flowers on 12/12/23 that were supposed to be delivered on 12/14/23. About 10 days later I learned by pure chance nothing was delivered. I did not receive any notification about an unsuccessful delivery, and the local contact phone number provided did not receive either a call or a text about the matter. When I contacted Prestige Flowers via email, they simply told me delivery was attempted but was not successful. How Royal Mail attempted a delivery is unclear – my son's family was home at the time of the supposed delivery attempt.
Prestige Flowers refused to refund me for purchase.
This is the second time they completely disappointed me; the first time was in November 2021 when they failed to deliver flowers when my grandson was born.

Ordered flowers Thursday to be told on Saturday out of stock. Reorded on Sunday and guaranteed delivery Monday for Fiancées birthday.
It's now Wednesday and still no flowers.
They take no responsibility as they just blame the post office and say they can't guarantee delivery dates from a third party.
Useless.
AVOID AVOID AVOID

From start to finish this company has been a joke. I ordered flowers for my daughter as she moved into her new home on Saturday. It is now late Tuesday evening and despite several emails and attempts to find a resolution the flowers have still not arrived. Prestige Flowers blame the courier, who in turn blames Prestige. No help whatsoever from Customer Service. They simply quote their Ts & Cs which absolve them of almost every issue under the sun. First, and definitely the last, time I order from PF. Don't waste your time and cash as there are plenty of other decent companies out there.

Flowers arrived today (Monday) after we paid for them to be delivered on Sunday (Mothers Day). Really not happy about that. You'd think as someone selling products for special occasions they'd have that taken care of, but looking at all the reviews in the last few hours, they blew it big time.
No answer on the website customer service chat. No answer to emails.
I can understand a late delivery due to issues and an email letting me know, but this is shockingly bad.
As a family we order a lot of flowers and gifts online every year, never again from these cowboys. Will be sticking with Bunches from now on, awesome service from them.

It does not even deserve single star, but has to tick to start the review. It's simply disgusted Company. Order sympathy flowers they deceived to wrong address. Ordered well in advance for Valentin day, never get delivered. Third order which was actually placed in advance has to cancel and fought for refund. I have no idea how they having this excellent n 5 stars on their web site. They are a biggest fraud among flower companies. Do not business with them. Their staff is so rude and unprofessional

Quite possibly the worst customer experience I have ever had.
I ordered flowers, next day delivery, for my wife on our anniversary and they didn't arrive on our anniversary, rendering the order pointless.
When I contacted them to complain, the excuses ranged from:
1. Not our fault, blame the courier.
2. You live in a remote location (Edinburgh)
3. Our 100% Satisfaction guarantee, doesn't apply to you, even though I was clearly not satisfied.
4. Dear Customer, read the small print, even though you are paying us for a service, we take absolutely no responsibility for it and as such you are entitled to absolutely nothing.
5. Your flowers turned up (a day late), so everything's ok.

Seriously, I would not touch this company with a barge pole and urge you all to avoid if you want someone special in your life to get the flowers you order on their special day.