Do not use this so called florist if you want nice flowers delivered on time.
Ordered a large bouquet for my mother in laws birthday, weeks in advance. Flowers arrived 2 days late, in a battered box, some of the flowers dead and wilted.
I contacted customer services who expected a 90 year old woman to take a photograph of the flowers received and send it to them. No refund offered. They did offer a small voucher, but as I will never ever use them again it's pretty useless. Really shoddy and the worst customer service I have ever had.

In addition to the flowers, I paid over £30 for Champagne. Received instead cheap sparkling wine.
Upon contacting the organisation, a representative called Ashleigh offered me a voucher for £15 off my next order. It would appear complaints are viewed as sales opportunities to increase orders.
Up until this point, over the last two weeks I had paid in excess of £250 for three separate orders from this organisation.
Completely dishonest.
I will not be using this business in future

Ordered flowers for next day delivery for my mother's birthday spending £40. Flowers did not arrive at all. They mixed and combined billing address with delivery address and would not take any ownership. Refuses to provide proof of delivery information I provided to them. Spoke to Royal Mail and they confirmed this company do it often. Customer service is by email. Refused a refund only offered £10 voucher will never ever use them again so the voucher is pointless. Avoid this company if you don't want any disappointments.

I was sceptical when it reached nearly 6pm for my next day delivery flowers but sure enough they appeared with Royal Mail. The flowers are beautiful although the bunch is a little small for the cost

Look nothing like the picture!
I'm horrified I have spent £33 on these, Tesco flowers would look x1000 just as good. They look half dead and lifeless. They have zero shape, I'm actually embarrassed I have send these as a gift. Bare in mind I have a fractured neck and cannot leave the house, thought these would be a nice present for my mum and they arrive in this state. The box they arrived in made them all squashed. DO NOT BUY.

Ordered large bunch of flowers for wife's birthday, got them early that day, good start, also children sent a rose from Prestige, 2 days later that died and flowers were in such a mess, look liked someone walked all over them. 4 emails, no answers, Please don't waste your money with this lot. Better from the Supermarket and Garages.

Emailed company but re response after a week
No tel no to ring so went through auto chat which stated they didn't havre my order details so stood be connected to real person.
Queue was shown as 75 mins but after half an he was next in line. Connected to someone called Mia... quess what no response! What A waste of my time. Won't ever use again

Really unhappy with the quantity and quality of flowers provided; paid for an upgraded bouquet, totalling more than £40; what was sent (in the mail, not provided by a local florist as advertised...) equates to a sub-£10 supermarket bouquet, squeezed into a shoebox. Absolutely disgusted.

Ordered 30 roses. Delivered on Monday. 75% dead on Tuesday. All dead on Wednesday. After 23 emails Prestige sent a small bunch of 15 flowers 2 were headless.
Now not answering my emails. Poor customer service. Would not use this company again or recommend it.

Had a subscription. Chocolates missing in first order. In last delivery received more of same months flowers but some stems broken, some had stems so short they couldn't be used as wouldn't reach into a vase, several stems were thin, drawn and droopy, and flower heads were really small. When contacted the company customer value and service was poor in my view.

Flowers ordered to come on Sat. 21/3/20, by Sun. 22/3/20 half were dead. Very disappointed. No response from Prestige Flowers.

I'm not one for leaving reviews but don't waste your money ordering here. Ordered two of their Haute collection, spending over a 100 pounds so not the cheap range. Said they could deliver Friday neither turned up. One not delivered apparently due to adverse weather, what a load of rubbish. The person receiving was out walking in these adverse weather conditions.
The second delivery apparently no one was home, again load of rubbish and no card left to go collect.
The flowers looked okay but by no means 50 pounds worth.

Twice in a week the flowers I ordered didn't arrive. First ones 9 days late and dead. Replacement ones didn't arrive on the requested date either.
Very poor customer service and attitude.
I advised by email and confirmed non delivery on both ocassions and just got sent further tracking links that wouldn't even open.
I'll never use Prestige again. The service they advertise isn't fit for purpose...

Did not deliver on the promised day. I ordered flowers for a loved ones birthday and at no point did they mention that it will be sent via Royal Mail. If I had known this, I would have never ordered! Prestige sent the flowers to Royal Mail on Sunday. Royal Mail processes nothing on a Sunday. So my flowers are sitting in some box and wilting. Birthday ruined! Still awaiting a response from Prestige... at this point I do believe that their name should be changed to something more fitting to their service standards...

This company don't deliver their own products or make use of a courier that will deliver throughout the day, despite charging a significant fee for postage. Instead they use Royal Mail, meaning they have no control over when your order will arrive.

As with many of the other negative reviews here, my order is, at this present moment of writing, in a Royal Mail sorting office, where it has been for the past 24 hours, going rotten. The order is now late and so the sentiment of receiving surprise flowers has been ruined.

Although Prestige making use of Royal Mail to do their guaranteed deliveries (even though the delivery with Royal Mail cannot be guaranteed) is ridiculous enough, the fact that they only put the order out for delivery after 5pm on a Saturday, according to the tracking information, further compounds the stupidity. I made the order more than a fortnight in advance.

My advice would be to shop around for another company that understands the prime value of such a business is the sentiment that it provides, by taking care of their own delivery or by using a reputable courier that delivers throughout the day, rather than letting Prestige ruin any surprise gesture you have intended by being totally careless with the fundamental part of their business. The negative reviews are mostly about the same issue. Clearly this company are not getting the message.

Imagine paying for these, that is what was suppose to be delivered and this is what was delivered. Paid for next day delivery and also ordered birthday balloons which didn't come... total rip of and scamming people. Won't even reply to my e. Mails... fuming over these... embarrassed that my name is even on the card with these flowers, I paid for medium size bouquet... never would I use this service again... Prestige Flowers...

If the flowers are important in any way whatsoever, I would order them from another source.
I had a very disappointing experience and their customer support was the same as their flowers... just appalling.
Don't take my word for it, see for yourself (cost: £40.62).

Didn't deliver on date the flowers were requested (and didn't even notify me of this, I had to chase to ask where they were). They offered to redeliver 3 days after the requested date "at no extra cost". Are you kidding me?! They didn't even offer anything by way of compensation. Do not ever use these guys - they're a disgrace and don't deserve to be in business.

Awful flowers!
After 3 completely rubbish bouquets were sent one after the other, I contacted them with pictures of flowers that cost £35 and were dead within 4days. Was told ‘you've had replacements already, flowers are perishable!'... as I pointed out, I didn't ask for any more half dead plants to be sent, quite honestly I'm sick of filling my bin with their flowers that are wilted, snapped stems, and different lengths! I was simply letting them know that their products are substandard and are dying within a couple of days... they cut my chat off! They don't want to hear it!
Avoid the company, they send absolute rubbish! Spend your money elsewhere!

Ordered a medium bunch of flowers, very disappointed and looked nothing like the picture on their website. Added a cake for 6 pounds which was the size of a cup cake. It would appear from contacting their support that whichever size you choose you still get the same amount of flowers. If there are 12 flowers in the picture then that is what you will receive irrespective of size chosen.

I ordered flowers for my mum to be delivered 10th May as this is a special occasion.
They did not arrive.
I emailed the company who offered me a 10p voucher!
I emailed again as the flowers still had not arrived two days later.
I received a response 3 days after this stating that delivery is not guaranteed, no refund, this is in the T&Cs
Although this company has a nice looking website please be aware that your order likely won't be delivered on the day you require, if at all.

Flowers limp on arrival, 10 Rose's in a cheap glass vase £45, complete utter scam, low quality Rose's, didn't even open, just died, 3 days and in the bin, disgusted, don't use this company!

My neice ordered a bouquet of flowers from Prestige Flowers for our 50th wedding anniversary. They arrived 2 weeks later. They did not look anything like the picture she had ordered from. They were put in a vase straight away with water and the packet of liquid that accompanied them. The next day they looked as if we had them for a week. My neice was very disappointed.
She had obviously been ripped off! We would never use this company again.