Prestige Flowers

Received flowers for my anniversary from my husband who had unfortunately forgotten that we avoid this company at all costs due to the appalling quality of several bouquets we have received from various friends and family over the years. I think they count on people being too embarrassed to complain as something was a gift and so unlikely to tell the person that they had paid for something that is such shockingly bad quality. Flowers that arrived bore absolutely no resemblance to the photo advertised with roses squashed and half dead. Two days later they were completely dead and the freesias the following day. Mostly all white flowers in a clump and a couple of pink roses at the side with yellow freesias still in bud, the bouquet was tiny. Prestige flowers have ruined so many special occasions for me and since my husband contacted them a week ago and sent all photos requested they have now stopped responding. Absolutely appalling company and customer services. Avoid if you don't want the embarrassment of sending someone you love dead flowers and paying a fortune to do so. Another bunch of flowers that I received from M&S lasted over a week and was a third of the price!

flowers

Outraged is an UNDER statement! The package I ordered for Mother's day was delivered an entire day late, the reason said that access was not available to the property when I was home ALL DAY waiting. This was supposed to be a "next day delivery" for a very special presentation that was ultimately ruined due to the package arriving late. Secondly, I have sent Megan. G the image of the flowers I received compared to the flower image that I ordered the flowers from and what I paid for was vastly different to what was received! I have the images to hand and I also don't approve of how Megan. G has replied on my ticket as Megan has ignored part of my message, only choosing to reply to the part that signifies that the parcel was late. I have subsequently asked for management to contact me and take over the ticket for a swift resolution. Ticket No *******

Dead flowers within 3 days. Sent photos and email within 3 and half days and was told they cannot do anything because they should have been reported within 3 days.
So 3 days is acceptable for dead flowers on Mothers Day?

Fraudulent company, ordered Mother's Day flowers for delivery on 30/03 which never arrived, never got a tracking e-mail either, breach of trust and contract, do NOT entrust your special gesture to these jokers, will just make it look like YOU don't care instead

Spent a lot oof money ordering for Valentines Day and if the bouquet received was large I would hate to see a normal bouquet. Plus on top of that, the next day two of the roses were already starting to droop. Got in touch with the support dept and all I was offered was a £5 credit for a furure order. If they offer a bouquet at £5 I may buy from them again. By the way, the 'review us' link on the app doesn't work. Why am I not surprised.

Mothers Day flowers arrived late the following Wednesday afternoon - 3 days after due delivery date. Tulips very limp and unable to stand up in a vase. Some with very yellowed leaves. Very disappointing from both the giver and recipients point of view. Would definitely NOT recommend Prestige flowers and can see why there are so many bad reviews.

Extremely dissatisfied customer. Will not be using again, even after reaching out to customer services who said that I should use the food packet to help the flowers grow and resemble the pictures. Erm, not quite sure how you think the foliage and stems are going to reproduce in number to reflect your own photos of a large bouquet! Sent as a gift to elderly mother, most definitely underwhelmed and last time I use the service.

First photo is of delivered "large" Festivity Bouquet, 3 others are the advertised bouquet in medium and large.

After submitting the order with the wrong delivery date in error which was totally my mistake, i emailed immediately to update the delivery date. A few mins later I received an error simply pointing me to the terms and conditions stating that the order had been dispatched so nothing could be done. Absolute lack of interest from customer service, i wish i'd read the other poor reviews before making the mistake of trusting this company for first and last time.

I ordered flowers and a glass vase for my 85yo mother-in-law who has cancer. On delivery, the vase was broken and one of the stems was snapped off. Customer service has now asked for photos to prove the damage (it was a £35 order). Unfortunately my MIL won't have a clue how to do that, nor will I ask her given how sick she is. I just won't use Prestige Flowers ever again since they can't be trusted to follow through on delivery.

Absolutely terrible. Ordered for my daughter flowers arrived by post. Nothing like the image on the website. All dried up bent and dropped. Paid £81 for this and I could of bought better from Lidl for £5

Had flowers delivered sat 22 June wilting roses also they went to the wrong address
Absolutely shocking customers service! Told me that they had looked at the photos and they were in line with there quality standards really what wilting flowers great quality and standards then 😂
Also offered me a 10.00 voucher when I buy again are they joking

Prestweed should be there name would never recommend this company to anyone also I asked them to contact me twice tele but never they bothered

They were 49.99 with free chocolates lol the flowers are now in the bin
Reviews on most sites are terrible don't waste your money

Ordered flowers on Wed before Easter for next day delivery. When I checked the receipt the delivery address was my home address. I got in touch and they promised to change this.
Checked delivery on line and flowers were to go to Cheltenham tracking said they had been to Cheltenham and were in Swindon?
This was now Easter Sat I drove to Tesco and bought flowers which I delivered my self.
No more tracking available until Tuesday Still no trace of the flowers. I cancelled and had several emails offering me a credit or a gift! Refused these and stated that I wanted a refund by the ned of the day! I was told 3/5 days!
Tuesday a small box just a little longer than a shoe box arrived RM. This was declined and on looking at the size of the box it could only have held 4 flowers!
My friend had lost her daughter and I am disgusted with this Company is even allowed to operate! Less than 1 star

The flowers were left outside my sister's front door. The tracking states they were left inside a porch, but she doesn't have a porch. They were left out in the elements all day. Not only was it an issue for potential theft but it was a very hot day and the flowers had to be thrown away less than 72hrs later as they had completely wilted and died. "James" at Customer Service could not have cared less. He told me that they don't have control over delivery as they outsource it, and he didn't care that Royal Mail had lied on the tracking. I've spoken to a few people about the issues I had and as soon as I said Prestige they all said that they had had similar awful experiences both with delivery and their customer service not caring/resolving the the issues. This company doesn't care. Strongly recommend that people search for a legit florist that don't outsource their deliveries so that you know that your recipient will get quality flowers on their special day.

I ordered flowers internationally 3 times and they were late every time in delivering them. The final time, they were given 5 days advance notice of the delivery date and they are STILL not delivered 3 days past the date. I was told by customer service that they do not guarantee any deliveries and do not provide refunds.

Appalling service! Do not contemplate under any circumstances what-so-ever!
Bouquet ordered to be delivered to a colleague who works in a school - first attempted delivery post 6.30pm, seconded attempted delivery post 6pm - clearly no idea about operational times of businesses!
No quibble service - requested a refund, told no as delivery attempted. No making a formal complaint.

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Sent flowers to my mother for her birthday. Their website allows you to pick a date for delivery - which seems pointless. Birthday was on Thursday, it's Saturday and still no one from this company can tell me when she will get the flowers… if she gets them. But they do insist on reminding me of their t&cs to protect themselves. Wish I had of known about all these complaints before ordering through them!

Ordered large bunch of flowers for wife's birthday, got them early that day, good start, also children sent a rose from Prestige, 2 days later that died and flowers were in such a mess, look liked someone walked all over them. 4 emails, no answers, Please don't waste your money with this lot. Better from the Supermarket and Garages.

For £30 this is just embarrassing for my friend to receive. They came yesterday and already drooping and dry. Nothing like the advertised picture at all. Can't get hold of anyone at customer services. Wish I'd read the reviews as doubt I'll be refunded. Shameful.