Prestige Flowers

Awful customer service, but CONSTANT email offers.
Late delivery, auto excuse of bad weather, but clear dry day, just useless delivery! Raised a ticket to complain but nothing back except a request for a pat on the back for their response!
When flowers did arrive pretty average quality, chocolates were past there best, shocking the "free" ones were perfect lol.
Avoid Avoid Avoid! I'll be using the garage forecourt next time as better quality and at least you know what you are getting!

Do not order from this company, the size of the flowers are nothing like the pictures! I paid £61.50 for what can be discribed as a hand size bunch of flowers for an occasion that was simply embarrassing, I spoke to customer service they would only give me a refund of £10 which still leaves me with the feeling of being robbed basically, never ever use them again and hope no one else would even dare to! Most of these reviews on here are fake! Listen to the bad ones

Order number is *******
I just wish I had seen all the complaints about delivery here before my daughter ordered flowers for my sister's birthday. Instead of flowers what we have is a rude set of emails, AND a photo of a shed, which Prestige plainly keeps to hand in order to claim they delivered folks' orders there. What else can I think? Certainly it's not my sister's shed. She doesn't own one. Now there's to be an enquiry taking seven days. Since I think this lot are scammers I'm not holding my breath. I don't want to die while I am waiting.

Terrible service! Bunch was smaller than expected, chocolates were not received, they were already half dead on arrival. The bouquet was supposed to arrive on mothers' day but arrived the day before. They provide instructions 'to revive drooping roses' which is strange, but makes sense when you see the state of them. I followed the instructions... no effect whatsoever. Basically had paid good money for a bunch of dying flowers. Company is refusing to reimburse and probably will ignore or delete this review. I will warn friends and family.

As usual I got a delivery of flowers from my son in Amsterdam. He chose roses and lilies as he knows they're my favourite.
What a disappointment …. Roses were black and dead around edges. Oh! There was greenery also, two big stalks of coarse leaves which were all dotted with black spots, one went into the bin immediately. Roses never opened and lillies were certainly not good quality. I complained, but was told it was out of the seven day guarantee even though I sent them pictures just out of box!
I phoned and told my son never to order from this company again.
I bought fifteen lovely fresh roses from Tesco today for £5

My daughter spent 45 sending me a so called bouquet.
It was left outside a communal door where anyone could have taken it.
We could have bought better flowers at our local garage for about £5 it contained 9 flowers of substandard quality. It is an outrage these people are taking such a vast quantity of money and getting away with selling rubbish.
At least $#*! Turpin had the decency to wear a mask.
These people must be stopped getting away with this extortion.

Whats pictured on site to what you receive is a joke! Loads of leaves and twigs to make up for the lack of flowers.The size of the bunch shown on their site is a medium... Paid extra to make it a large thinking it would be really nice as the medium one looked alright. Ordering the flowers and delivery was spot on. No communication in between but they did arrive on time. Then nose dive! On arrival I didn't even have to open the box to tell it was definitely not the size I ordered as it would have been impossible to to cram a large bunch into such a narrow box.Don't waste your money! Be warned.
Pictures below are what I received. Supposed to be large! Then what is shown online... the medium.

Ordered flowers to be delivered today. No word from company and then when I contact them they apologise for the issue and offer to reorder the flowers as compensation on another day. How is fulfilling your order late any kind of compensation? Definately mystery be the job from hell spouting rubbish as customer service adviser with this company. Such dreadful service. Wonder how many orders just disappear in thin air without the sender even knowing? The rating should be negative 10

Awful flowers!
After 3 completely rubbish bouquets were sent one after the other, I contacted them with pictures of flowers that cost £35 and were dead within 4days. Was told ‘you've had replacements already, flowers are perishable!'... as I pointed out, I didn't ask for any more half dead plants to be sent, quite honestly I'm sick of filling my bin with their flowers that are wilted, snapped stems, and different lengths! I was simply letting them know that their products are substandard and are dying within a couple of days... they cut my chat off! They don't want to hear it!
Avoid the company, they send absolute rubbish! Spend your money elsewhere!

I've had such a negative experience dealing with this company and their courier partner, dx delivery. I ordered flowers for boyfriend's birthday which never got delivered on the day. Then they lied about not finding the address and having insufficient information. I made sure they had the correct address and a telephone contact for the recipient and the flowers were still not delivered THREE days after the original delivery date AND no reasonable explanation given! Customer support from the courier guys was the worst ever! They didn't seem to care that they were going to deliver STALE flowers three days after someone's birthday. We still haven't received the delivery even as I write this review!

I ordered flowers for my partner for our 10th anniversary and they never arrived, despite of the fact that I paid extra for a morning delivery slot. They tried to blame Royal mail because of strike action and they offered to refund the delivery charges which was no help to me what so ever. There are plenty of other courier services out there, so why use Royal mail knowing full well there would most likely be disruption!

These people are either completely lacking in empathy, or lacking in intelligence. Not sure which.

I will never buy flowers online again, especially not form these people

In addition to the flowers, I paid over £30 for Champagne. Received instead cheap sparkling wine.
Upon contacting the organisation, a representative called Ashleigh offered me a voucher for £15 off my next order. It would appear complaints are viewed as sales opportunities to increase orders.
Up until this point, over the last two weeks I had paid in excess of £250 for three separate orders from this organisation.
Completely dishonest.
I will not be using this business in future