Prestige Flowers

Ordered large bunch of flowers for wife's birthday, got them early that day, good start, also children sent a rose from Prestige, 2 days later that died and flowers were in such a mess, look liked someone walked all over them. 4 emails, no answers, Please don't waste your money with this lot. Better from the Supermarket and Garages.

For £30 this is just embarrassing for my friend to receive. They came yesterday and already drooping and dry. Nothing like the advertised picture at all. Can't get hold of anyone at customer services. Wish I'd read the reviews as doubt I'll be refunded. Shameful.

Do not use this so called florist if you want nice flowers delivered on time.
Ordered a large bouquet for my mother in laws birthday, weeks in advance. Flowers arrived 2 days late, in a battered box, some of the flowers dead and wilted.
I contacted customer services who expected a 90 year old woman to take a photograph of the flowers received and send it to them. No refund offered. They did offer a small voucher, but as I will never ever use them again it's pretty useless. Really shoddy and the worst customer service I have ever had.

3 days after dispatch, flowers have still not arrived and will no doubt be half dead by now. Customer services have washed their hands of it with a standard disclaimer response and offered me a small credit of the postage cost - which I have no intention of using as I will never purchase from them again. They blame Royal Mail, but why on earth keep using a delivery service that fails and then say its not their fault. Really awful experience and what a waste of money.

Paid for next day service.
Delivered late, no refund.
Their response- read the small print in the T&C that for Scotland it can be late. It was Inverness, not some tiny island.

People decide on a date for a reason and are happy to pay for it... if they cannot deliver the service, they should leave it to companies that can.

In summary- probably fine, if you don't need a guaranteed date. I won't use them again

I do not understand the bad reviews on here.
I ordered flowers for my sister who has had a bad time recently, the flowers (and chocolates) arrived on time and they were beautiful.
Thank you prestige, for helping me brighten my sisters day.
I gave you 5* and will definitely use you again.

I was sceptical when it reached nearly 6pm for my next day delivery flowers but sure enough they appeared with Royal Mail. The flowers are beautiful although the bunch is a little small for the cost

Ordered flowers for next day delivery for my mother's birthday spending £40. Flowers did not arrive at all. They mixed and combined billing address with delivery address and would not take any ownership. Refuses to provide proof of delivery information I provided to them. Spoke to Royal Mail and they confirmed this company do it often. Customer service is by email. Refused a refund only offered £10 voucher will never ever use them again so the voucher is pointless. Avoid this company if you don't want any disappointments.

Order arrived 2 days late. Paid extra for larger bouquet- 6 roses and a few lilies already dropping the petals. £40 for something a supermarket would sell much cheaper. Do not use. Not interested in a refund, just offered £15 credit - no use when you have no intention of using again.

This is a company that thinks appropriate compensation for sending nearly dead flowers to a grieving widow four days late and two days after the funeral is to offer 10% off of your NEXT order. As if you'd want to order from them again. Truly insulting and passive aggressive interactions with customer service round off a thoroughly unpleasant experience. Shop elsewhere.

Really unhappy with the quantity and quality of flowers provided; paid for an upgraded bouquet, totalling more than £40; what was sent (in the mail, not provided by a local florist as advertised...) equates to a sub-£10 supermarket bouquet, squeezed into a shoebox. Absolutely disgusted.

We thought we'd send our Mum some flowers for Mothers Day but these flowers are a joke! The first picture is what they should have looked like and the next picture is what she received. Will never use this company again. If I could give zero stars I would

I don't know what possessed me to order from this company. I spent £40 on 12 red roses ordered to the location we were staying at for the weekend. No flowers arrived, no note to day delivery had been attempted, no tracking update, no customer service. I wish I'd used a reputable firm instead. Please, please avoid these guys.

Received My Flowers this morning and lots of them have black petals.

I would not give these to an enemy as they are so poor, In the bin they go.

The price was £22 online but checking my paypal balance £42 was taken, There was supposed to be free chocolates and these did not come either.

I contacted help and was told they were damaged in transit and they showed the florist manager the photographs that you have sent us they have said that there are only minimal signs of any damage.

So they will give me £5 off my next order!

Do not order from these people, go to a garage and buy some there.

Feel totally ripped off and actually very angry

Ordered from these clowns, paid £32 for a bunch of flowers that the garage on the High Street would sell for about £5. When I complained they took two days to reply and offered me £10 off next order, just replied "shove it, won't be buying off you again" I would go to a high Street Retailer and you would get 10 times better. Flowers not even in a bouquet, just shoved in a cardboard box. Joke of a company