• Prestige Flowers

Prestige Flowers

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Overview

Prestige Flowers has a rating of 1.03 stars from 414 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Prestige Flowers most frequently mention customer service, next day, and royal mail problems. Prestige Flowers ranks 236th among Flower Delivery sites.

  • Service
    134
  • Value
    131
  • Shipping
    126
  • Returns
    89
  • Quality
    118
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Customer service is appalling, offering nothing more than a replacement delivery...
  • Really unhappy with quality and delivery of flowers that arrived for our family in Scotland by Prestige Flowers.
How would you rate Prestige Flowers?
Top Positive Review

“For my sister.”

Sarah H.
4/1/21

I do not understand the bad reviews on here. I ordered flowers for my sister who has had a bad time recently, the flowers (and chocolates) arrived on time and they were beautiful. Thank you prestige, for helping me brighten my sisters day. I gave you 5* and will definitely use you again.

Top Critical Review

“Worst service”

leah S.
3/9/24

Sent flowers to my mother for her birthday. Their website allows you to pick a date for delivery - which seems pointless. Birthday was on Thursday, it's Saturday and still no one from this company can tell me when she will get the flowers… if she gets them. But they do insist on reminding me of their t&cs to protect themselves. Wish I had of known about all these complaints before ordering through them!

Reviews (414)

Rating

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Reviews that mention popular keywords

customer service (151) prestige flowers (98) day delivery (54) delivery date (17)
Thumbnail of user ljanespence
1 review
1 helpful vote
March 9th, 2024
Verified purchase

Sent flowers to my mother for her birthday. Their website allows you to pick a date for delivery - which seems pointless. Birthday was on Thursday, it's Saturday and still no one from this company can tell me when she will get the flowers… if she gets them. But they do insist on reminding me of their t&cs to protect themselves. Wish I had of known about all these complaints before ordering through them!

Products used:
Tried to order flowers, gift and card…. Nothing received

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Thumbnail of user adrian
1 review
3 helpful votes
January 5th, 2024

Appalling, unhelpful customer service after a failed delivery to a care home by Prestige Flowers' delivery contractor, Royal Mail. Thomas, the senior customer service 'complaint elevator', simply argued with me, insisting that it was my job to contact their delivery sub-contractor, with whom I have no relationship. I would have settled for a refund, but that was refused, too. Appling experience with a company that has so many complaints it has employed people whose job it is to argue with customers.

Thumbnail of user sarahh1279
1 review
0 helpful votes
April 1st, 2021

I do not understand the bad reviews on here.
I ordered flowers for my sister who has had a bad time recently, the flowers (and chocolates) arrived on time and they were beautiful.
Thank you prestige, for helping me brighten my sisters day.
I gave you 5* and will definitely use you again.

Tip for consumers:
Good value for money, a beautiful bouquet plus chocolates for £38.

Products used:
Flowers

Service
Value
Quality
Thumbnail of user lizzied28
1 review
1 helpful vote
March 6th, 2024

I spent £45 on a bouquet of lilies expecting next day delivery as promised on their website and also expecting a lovely bunch of flowers.
Sadly neither was the case.
The flowers arrived 3 days late and were 6 miserable stems of wilting lilies with some buds, but I would have done better to go to the local supermarket, spend half the amount of money and get twice the number of blooms.
What a rip off!

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Thumbnail of user lizu31
1 review
1 helpful vote
January 22nd, 2024

Terrible experience with ordering 50th birthday flowers. They were nothing like the bouquet advertised, flowers well past their best and there was a lot of greenery to pad out the bouquet, rather than actual flowers. I ordered a large size (compared to the medium as shown on the website) and the bouquet received was not even as big as the medium. Totally disappointed, embarrassed to have sent these, and I feel completely ripped off as they were expensive. AWFUL... avoid avoid avoid! This has put me off ordering flowers online in future.

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Thumbnail of user gkostadinova
1 review
3 helpful votes
January 2nd, 2024

I think this company is completely indifferent to their customers' satisfaction and would advise not to do any business with them.
I ordered flowers on 12/12/23 that were supposed to be delivered on 12/14/23. About 10 days later I learned by pure chance nothing was delivered. I did not receive any notification about an unsuccessful delivery, and the local contact phone number provided did not receive either a call or a text about the matter. When I contacted Prestige Flowers via email, they simply told me delivery was attempted but was not successful. How Royal Mail attempted a delivery is unclear – my son's family was home at the time of the supposed delivery attempt.
Prestige Flowers refused to refund me for purchase.
This is the second time they completely disappointed me; the first time was in November 2021 when they failed to deliver flowers when my grandson was born.

Tip for consumers:
Do not do business with them, they offer very bad customer service.

Products used:
Flowers

Service
Value
Shipping
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Thumbnail of user ashmur83
1 review
4 helpful votes
October 14th, 2023
Verified purchase

Do not order from this company, the size of the flowers are nothing like the pictures! I paid £61.50 for what can be discribed as a hand size bunch of flowers for an occasion that was simply embarrassing, I spoke to customer service they would only give me a refund of £10 which still leaves me with the feeling of being robbed basically, never ever use them again and hope no one else would even dare to! Most of these reviews on here are fake! Listen to the bad ones

Products used:
Flowers

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Value
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Thumbnail of user timm2144
1 review
1 helpful vote
March 6th, 2024

Ordered flowers Thursday to be told on Saturday out of stock. Reorded on Sunday and guaranteed delivery Monday for Fiancées birthday.
It's now Wednesday and still no flowers.
They take no responsibility as they just blame the post office and say they can't guarantee delivery dates from a third party.
Useless.
AVOID AVOID AVOID

Tip for consumers:
They blame the post office and just say not there fault

Products used:
I ordered flowers that never arrived

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Thumbnail of user lasofi8
1 review
1 helpful vote
January 18th, 2024

I highly recommend not to purchase from them. They lie about the service they offer on their website. This place is a whole SCAM. Your orders will arrive late always. Not customer service, and if they speak to you, they lie to your face. Don't believe on 'next day delivery'

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Thumbnail of user fojolu
1 review
1 helpful vote
February 5th, 2024

I recently had a thoroughly unsatisfactory experience with Prestige Flowers that has left me with no desire to ever order from them again. I had ordered a bouquet a whole 8 days in advance, hoping to ensure timely delivery for a special occasion. Unfortunately, my experience with this company has been nothing short of disappointing.

The flowers were posted last thing in the day, meaning they arrived a day later than expected. This completely defeated the purpose of ordering well in advance to ensure the flowers arrived on time for the occasion. When I reached out to express my disappointment and frustration, the customer service responses were robotic and lacking any genuine concern. It felt like I was interacting with automated responses that were more interested in quoting company terms rather than addressing my concerns.

To add insult to injury, I was also paying for their annual delivery charge, which only made me feel like a worthless customer. The lack of empathy and genuine customer service, combined with the delay in delivery, has left a sour taste in my mouth. It's disheartening to spend money on a service that not only fails to meet expectations but also treats customers as if they are expendable.

In light of this experience, I strongly advise potential customers to stay away from Prestige Flowers. There are plenty of other florists out there who value their customers and provide a much more satisfactory experience. I, for one, will not be returning to Prestige Flowers and would caution others against making the same mistake.

Thumbnail of user meenhog
1 review
1 helpful vote
December 17th, 2023

I ordered flowers for an employees last day on Thursday for Friday. When I completed purchase it said delivery on Friday and all was well.

Friday comes. No delivery. Sat. No delivery. So the flowers will be in transit since Thursday night, late on arrival. And I had to pay for this postage.

Spoke to customer services, nothing they can do? Wow. It's in small print somewhere it can take up to 3 days before they refund? Why advertise next day if you can't deliver for next day?

Thumbnail of user pippaj4
1 review
3 helpful votes
September 6th, 2023

3 days after dispatch, flowers have still not arrived and will no doubt be half dead by now. Customer services have washed their hands of it with a standard disclaimer response and offered me a small credit of the postage cost - which I have no intention of using as I will never purchase from them again. They blame Royal Mail, but why on earth keep using a delivery service that fails and then say its not their fault. Really awful experience and what a waste of money.

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Thumbnail of user natasha.spencer1885
1 review
2 helpful votes
January 5th, 2024

If I could give 0 stars I would.
Awful service. No free card included and when I questioned, was told I couldn't ammend order. Tried to use the bot but never anyone available, received email follwoing day without matter being resolved and without them dealing with the problem I'd explained over and over. Ordered Tuesday evening expecting a Thursday delivery by 4pm Friday - order still not delivered. Was for a special occassion - 70th so VERy disappointed. Not allowed to sperak to a manager on the phone and instead have to email in. Not allowed refund as apparently it's in the small print that delivery date can not be guaranteed despite the fact that the website claims next day delivery - goodness knows how as they couldn't even manage 2 day delivery. Customer service shocking, rude and disrespectful - whispering to colleague whilst talking to me. Then hung up whilst I was still talking. Will never use this company again.

Tip for consumers:
That they can't deliver when they say they can!

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Thumbnail of user cjanniwell
1 review
2 helpful votes
December 2nd, 2023

Wouldn't touch them with a barge pole, flowers ordered didn't arrive as agreed, turned up 3 days later nearly dead. The customer service is a complete joke, refuse to give a refund or replacement and said it was my issue to chase up their delivery company nothing to do with them. Honestly avoid this company.lile the plague

Thumbnail of user michaelt4573
1 review
2 helpful votes
February 28th, 2024

I ordered the flowers on the 20th for delivery to the (UK) church on the 23rd for a funeral on the 24th. They were delivered on the 25th. When I complained I had emails from 5 different people including one that said Prestige Flowers were not liable for late delivery so no refund. They make all the delivery arrangements yet they are not liable? Do not trust Prestige Flowers

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Thumbnail of user maryb6256
1 review
2 helpful votes
December 1st, 2023

Not delivered on day requested
I wouldn't give any stars if I could. On the order form it asks for delivery date, however they don't make it clear there is a 3 day window for delivery. I asked for my friends 70 th birthday and the flowers didn't arrive. I am furious and she is disappointed. I wish I hadn't chosen this company and I certainly won't again. Very angry with their poor service, be warned.

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Thumbnail of user kjseaney
1 review
2 helpful votes
November 10th, 2023

Avoid this company at all costs. No flowers or gifts arrived. Customer service like their flowers still waiting for it to arrive.

Thumbnail of user lorrainec170
1 review
3 helpful votes
March 13th, 2019

My son who lives in America sent me flowers for my birthday and was promised they would get to me on my birthday as I was going to be away for a couple of days. We were both gutted they didn't arrive to the following day and were left at our front door to the elements!. Flowers were nice and fresh though thanks to our neighbour who took them in until I got home. I dread to think what state they would have been in..

Thumbnail of user katy.lou.morris
1 review
1 helpful vote
October 1st, 2023
Verified purchase

Ordered and paid next day flowers for a grieving widow, they still have not arrived after 72 hours. Have been told there's nothing they want to do about itn and do not care how their flowers arrive or if they ever do. They have refused a refund and refused to resend the flowers, there has not even been one sorry but a "I've spoken to my manager and you can have £5 credit off a next order"! Why would I ever order here again? The most awful service at a time when we are all grieving. DO NOT BUY FROM HERE

Products used:
None

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Thumbnail of user paulac1226
1 review
1 helpful vote
November 20th, 2023

THE WORST FLOWER COMPANY IN THE WORLD!
ABSOLUTELY HORRIBLE! My "get well soon" flowers arrived 3 DAYS AFTER I PAID FOR when the person already went to the hospital. I paid £56 for NOTHING and all they said is that whenever the order is placed I'm accepting their terms and conditions where says that it can be delayed! Don't let them to cheat on you!

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Thumbnail of user rogerm1457
1 review
1 helpful vote
February 6th, 2024

I ordered flowers for my stepmother's birthday. Obviously her birthday is only one day per year, so it is important they arrive on that day. The Prestige Flowers website says 'Next Day Delivery', and when you checkout you choose the day you would like flowers to be delivered. What it should say is 'Next Day Delivery, But if you check our T&C's, this might not happen but that is OK with us, and there is nothing you can do about it.

The flowers did not arrive Next day, but that is down to Royal Mail. What bothered me is the attitude in Customer Service at Prestige Flowers, who could not care less. Royal Mail offer a guaranteed Next day service, but Prestige choose not to do that, they choose the possibly next day service, and if Royal Mail deliver in 48 hours instead of 24, then Prestige is happy with that.

The flowers arrived after 48 hours, and after so long in transit, not only were they late, they were wilted and brown. I reported this day after delivery, but they simply referred to T&C's and ignored my complaint.
I reported again on the 3rd day, again they denied anything was wrong.
On the 4th day I said again that the flowers were brown and wilted, and the response was that it is too late to complain now as it is more than 3 days after delivery.
The service is scandalous. I reported one day after delivery, but they ignore you for a few days until they make sure it is too late.
I care less about the money paid to them than I care about missing my stepmother's birthday, and then disappointing further with substandard flowers, and all I have asked for is an apology, but they will not apologise for the let down and disappointment.
They offered me £10 off my next order, but there will be no next order.

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Thumbnail of user lc511
1 review
1 helpful vote
January 27th, 2024

I would give zero stars if I could. Worst company and experience ever.
- I ordered a bouquet of roses and lilies for £25.49 with £5.99 shipping. So a total of over £30. And this was supposed to be a medium bouquet with a discount applied to it, marketed as a good deal to get it for £25.49
- It arrived a day late. The day after the day I selected. Therefore missed my Mum's birthday
- When it arrived it looked like a £5 bouquet from Tescos. Small, tiny lilies, tiny roses and sparse greenery. It was a joke
- I emailed to complain that it arrived a day late and got replies from what seemed to be automated bots
- I arranged the crappy flowers in a vase and assumed they might look better when the lilies opened. However, THEY DID NOT OPEN. They were such bad quality that the buds stayed closed and then died
- I emailed customer service to complain and they said they'd give me £10 off my next order. Not good enough, why would I want to give them any of my money again? So I responded back and forth with someone who didn't appreciate or seem to understand the fact that the flowers literally died unopened. They then offered me £5 off my next order. LESS than the original offer?!?!?! I said no and that I expect a full refund. They then said that because I didn't email to complain within 3 days, which is their policy, I wasn't due any compensation. I did email within 3 days, to complain they were late. I didn't email within 3 days to say that the buds didn't open because HOW WOULD I HAVE KNOWN THEY WOULDN'T OPEN?!?!?!? The lack of care or customer service is WILD
On their website it says '100% customer satisfaction'. I can assure you its NOT. Overpriced con, poor delivery, bad quality flowers and the worst customer service I have ever experienced. Over £30 for dead flowers delivered late. I wish I could upload an image for you to see. Don't order from here.

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Thumbnail of user maryroselangley
1 review
1 helpful vote
February 17th, 2024

Husband ordered flowers for me. They never arrived despite numerous chasers. Now they're refusing a refund.

Products used:
Flowers

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Value
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Thumbnail of user nutechservices.co.uk
1 review
1 helpful vote
February 29th, 2024

Failed to deliver on the date of my mum's 74th birthday despite booking it 2 weeks in advance. They're full of BS excuses saying I live in the far reaches of Wales when I live just outside Cardiff. DO NOT USE THESE IDIOTS!

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Thumbnail of user david.watson41
1 review
2 helpful votes
October 23rd, 2023

Flowers ordered and paid for but NOT DELIVERED.
Zero help from the terrible customer service. They take your money then could not care less if you get what you have paid for.
Awful.
Avoid at all costs

Tip for consumers:
THESE CLOWNS DO NOT CARE ONCE THEY HAVE YOUR MONEY

Products used:
FLOWERS FOR MY DISABLED DAUGHTERS BIRTHDAY

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About the business

Prestige Flowers is voted #1 for next day flower delivery and Review Florist UK Editor's Choice. Flowers delivered with FREE chocolates. Free delivery on select bouquets.

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414 reviews
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