Prequestrian

Absolutely disgustingly rude so called manager and their other staff take their turns in sending intimidating e-mails if you dare to complain. I would not recommend buying anything from this company, unless you want to put up with intimidation and bully boy tactics. Becky K and Jeanette S just reiterate what a lot of unhappy customers are feeling including myself. This company left me feeling stressed and angry that they continue to trade in this manner. I too have noticed they have negative feedback removed from Ebay which in itself is very worrying.

I am another big fan of this company and I shop with them on a frequent basis. The suggestion that any company gets business by intimidating customers is ludicrous. The postings from some people (or maybe one person pretending to be several?) on this anonymous site are clearly aimed at just running this company down. Why I wonder? It is clear someone has an axe to grind, or nothing better to do. Just look at the number of orders this firm does on eBay alone. How could anyone think they manage that by doing the things suggested on here is beyond me. EBay would kick them off the site immediately. Clearly someone is bitter. An ex employee, a competitor, or maybe someone they asked to shop elsewhere. And if they did ask someone to shop elsewhere, who is this bitter, then I congratulate them for that as well. Keep up the good work guys. Your prices and service rock!

I'm giving them an OK rating to hopefully give them a chance to help me. I ordered a hat that came and was an incorrect size. I am very happy with the product quality and also the speed at which they got it to me, however, I can't get through to them at all. I have emailed regarding an exchange and heard nothing, one phone number no longer exists and the other is permanently engaged (any time of day or night) and after the negative reviews I have read and the suspicious removal of negatives on ebay, I am beginning to get worried.

I only ordered a relatively reasonable product as a test as I was looking for new suppliers, however unless I hear soon, I shall be looking elsewhere. I do however want this hat exchanged or refunded.

Before I get accused by any staff of not being a genuine customer, I can assure you I am. Also I don't believe anyone believes the suspiciously upbeat postings on here.

I do hope my issue can be resolved.

I have been buying from them for over two years and have found them very good. On one occasion I was looking for a specific rug that they didn't appear to have in the size I wanted but they went through their warehouse and othe shops and found me one. I have had to return one item that had a fault and there was no problem at all, the people I spoke to was very helpfull. I've never once received an email asking me to buy or promoting their business unlike some other tack shops I could mention which I've had to block completely.

Although I seldom bother leaving feedback for anyone on ebay, Prequestrian has done such a good job of looking after me an my 2 fat ponies over the past 7 years, I felt I should add my twopennysworth to this site. Sites like this are for people to review sites positively or badly, not as someone has suggested, for purely attacking companies. Looking through the posts it is clear that some peole have had their noses put out of joint, and in the horsey world, we all know that is easy to do. All I can say is that Prequestrian bend over backwards for customers (I placed an urgent order last night at 5:20 as my mare has cut her back leg and needs vetrapping (lots of wrapping) and the man I spoke to said he would stop their courier leaving to squeeze my order through. Having tracked the delivery this morning I see it will be with me this morning. Perfect service. Thank you Prequestrian! Keep up the good work being the best horseyshop on the web

Fine until you try and return something. My horses rug fell apart after 2 days and I couldn't get a reply for 4 months. After threatening litigation they eventually replied only to tell me I had to have it cleaned and shipped back to them as they couldn't possibly handle anything that had been near an animal!. From their language I know I wouldn't have got a refund even if I had it cleaned and shipped back (which I wasn't going to do). I sued them and got a county court judgement

In one word WOW! My horse went lame Tuesday, and in panic I rang round a number of tack shops urgently looking for some advice and a quick fix. After being given the fob off from several so called Tack Shops (all too busy to help me - more like filling their pockets), I spoke to Anne at their Head Office. Bless her. She spent over half an hour talking to me about so many dressing and boot options. I placed an order with them at 4:20 Tuesday, and incredibly they delivered a well packed box of lotions potions and turnout boots before 9am Wednesday. What can I say! My horse is at grass and on the mend. I cannot rate this company highly enough! When I rang them to say thank you I also pointed out that I had read some poor reviews about them. They are, like any company, going to have to deal with unreasonable people (such is life) and face bad press. All I can say is read between the lines. They have over 70,000 positive feedbacks on ebay, and a handful of (what appear to be spiteful people on here... I say that as anyone who keeps posting time and time clearly has an axed to grind)
They helped me (and Nutmeg) and that is all I need to know. Thanks Anne, and pass on my thanks to everyone else there who got my order to me in such good time. Keep up the good work x