Prequestrian has a consumer rating of 3.54 stars from 26 reviews indicating that most consumers are generally satisfied with their purchases. Prequestrian also ranks 5th among Horseback Riding sites. The most common issues with Prequestrian are around customer service, which is not as good as expected by some customers.
In one word. WOW! I ordered some boots from them last week for a show this weekend, and when I tried them on the zip broke. I rang them straight away and to be honest was a little harsh with them considering they were Mark Todd boots and not made them. The staff there were incredibly helpful and immediately sorted me a new pair which arrived just in time for me to compete on Saturday. Amazing customer service!See positive reviews
Absolutely disgustingly rude so called manager and their other staff take their turns in sending intimidating e-mails if you dare to complain. I would not recommend buying anything from this company, unless you want to put up with intimidation and bully boy tactics. Becky K and Jeanette S just reiterate what a lot of unhappy customers are feeling including myself. This company left me feeling stressed and angry that they continue to trade in this manner. I too have noticed they have negative feedback removed from Ebay which in itself is very worrying.See critical reviews
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