I have been buying from them for over two years and have found them very good. On one occasion I was looking for a specific rug that they didn't appear to have in the size I wanted but they went through their warehouse and othe shops and found me one. I have had to return one item that had a fault and there was no problem at all, the people I spoke to was very helpfull. I've never once received an email asking me to buy or promoting their business unlike some other tack shops I could mention which I've had to block completely.