Sara B.

I'm giving them an OK rating to hopefully give them a chance to help me. I ordered a hat that came and was an incorrect size. I am very happy with the product quality and also the speed at which they got it to me, however, I can't get through to them at all. I have emailed regarding an exchange and heard nothing, one phone number no longer exists and the other is permanently engaged (any time of day or night) and after the negative reviews I have read and the suspicious removal of negatives on ebay, I am beginning to get worried.

I only ordered a relatively reasonable product as a test as I was looking for new suppliers, however unless I hear soon, I shall be looking elsewhere. I do however want this hat exchanged or refunded.

Before I get accused by any staff of not being a genuine customer, I can assure you I am. Also I don't believe anyone believes the suspiciously upbeat postings on here.

I do hope my issue can be resolved.