I am another big fan of this company and I shop with them on a frequent basis. The suggestion that any company gets business by intimidating customers is ludicrous. The postings from some people (or maybe one person pretending to be several?) on this anonymous site are clearly aimed at just running this company down. Why I wonder? It is clear someone has an axe to grind, or nothing better to do. Just look at the number of orders this firm does on eBay alone. How could anyone think they manage that by doing the things suggested on here is beyond me. EBay would kick them off the site immediately. Clearly someone is bitter. An ex employee, a competitor, or maybe someone they asked to shop elsewhere. And if they did ask someone to shop elsewhere, who is this bitter, then I congratulate them for that as well. Keep up the good work guys. Your prices and service rock!