On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent. I bought a hat. It came very fast in the mail and was packaged nicely and it excellent brand new condition.
My order was wrong size - youth medium instead of adult medium and was immediately replace with out charge. And jersey is excellent quality
Your women size runs small but I am happy with your customer service because they were able to solve my problem and get me a shirt that will fit me
I ordered the wrong size shirt, they replaced it with the shirt of my choice and everyone was so nice and polite and very helpful thanks to everyone!
It was alright, there was a design that I picked that was no longer made and I was contacted about changing it which I appreciated.
Fast delivery. Great service. I was happy with the shirts. I am making a T- shirt quilt for a grandson going to college and needed a few more shirts.
I ordered 8 high school tee shirts reppin the Glendale High School District, here in AZ. They came in a timely manner and at a good price. Definitely will order from this site again.
Excellent in every way. Easy to use website and fast shipping.
$#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*! $#*!
Other than a sizing problem, I am completely satisfied with the personal assistance I received.
Easy and efficient great products. A wide variety of brands and trademarks.
Quick & easy & a wide variety of choices. The material was very soft & great quality.
Very fast shipping…happy with our products. Great experience over from ordering to shipping.
I love the discounted prices. I appreciate the variety of different schools.
My son really liked the T-shirts he thought they were nice comfortable and good material.
Easy process and quick delivery! The product is good quality!
Very pleased with the hat I ordered. Great quality and material. Fit perfectly. Shipping was fast and hassle free. Thank you!
Ordering was quick & easy! Delivery was prompt & delivered as expected.
Quick and easy delivery. Great product! I receive compliments every time I wear my jersey to school events
The site was easy to use and there were so many options for different sports, designs, and schools! Shipping was fast, all items were fairly priced, and the quality of the product exceeded my standards. Overall very pleased with the purchase :)
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.