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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I ordered these shirts for my son and I to wear for college day at school and they are perfect! Thank you!
The ladies 2x are not true to size. They are much too tight in the breast area. The mens shirts are fine
The shirts were good. Very easy to order. Received them in no time.
Site made it easy to customize my order. Received the order in a timely manner. Very positive experience!
Just wish you had the current falcons logo, which is similar to that of the Atlanta Falcons.
I loved having the option to choose the logos/design. I'm bummed that my shirts don't fit and I can't exchange them. I went off the size guide.
My order was delivered to our neighbors house because we weren't home. She brought it over yesterday.
It was a graduation gift and it worked out great. I will order again.
It was a good experience. The product came as ordered though the women's cotton XL shirt ran small. Delivery took longer than desired but overall I am satisfied.
I really think yall should offer a return policy. One of the shirts is way too small and I just donated it to charity. :(
Overall good. It arrived faster than expected. Although we understand the cost, we wish it was a bit less but otherwise, we are happy with the product and may order more.
Merchandise as described! We've never had a problem with orders.
Everything went smoothly and the items were high quality and looked great!
It was great experience and simple. Quick delivery and correct order!
My item arrived as ordered! Nicely done and perfect for the recipient!
Great product, fast service, reasonable price. Thank You!
Quick and easy. I appreciated it when a website is easy to navigate!
I love Prep! It is the best quality and best design anywhere!
First time customer, I'm super impressed with the quality of the clothing. You don't see this high quality very often. I'm definitely a happy customer.
My great grandson loved his school shirt, Church Hill middle thank you
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.