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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I like my new customized t-shirts with my school name on the front and my name on the back. I received a lot of positive comments on both of them.
Communication was good. It took awhile for the order to be processed. My item was smaller than expected.
Fast turn around and size was perfect. I would recommend anyone looking for sportswear
Easy to place&pay for my order for the sweatshirts, I ordered 2womens t-shirts & I had no e-mail telling me anything so checked my bank account & there had been a cleared draft so then I started checking with prep sportswear took me awhile to figure out what I needed to do left a email got a response telling me it had been sent
Delivered a quality product that looked like what I was seeing on the website. Colors and fit were exact.
The shopping part is fine. The overkill of text messages is annoying.
I've always had great clothing and overall service from Prep Sportswear.
Good amount of styles and customization options, do wish they had tall sizes.
There was a bit of a wait after the order was placed, but it was worth it. I ordered two shirts from Prep Sportswear for my five-year-old, and both shirts came out perfectly.
If you need a custom shirt made, in a timely matter, this company is great to order from.
Lots if products to choise from. Sizes are accurate and true to size. Prints were very well done, clear and nicely centered.
It took a little longer than expected but very happy with the product
I received the wrong order, I received 3 olympic college t-shirts and 1 hat. I ordered 3 Spice t-shirts and 1 spice hat. How do I send back the wrong items and will you send what i ordered? Order#: *******
Love it order did came on time I enjoy wearing my prep shirt, representing my college that I attended.
Super fast and easy to design and checkout. The sites has a large array of options, but the final cost is one that will have me not returning so soon.
I had difficulty finding the jerseys section when I was on the website.
The white "D" in dad looks bubbly and separated from the shirt
Sweatshirts are great! They are soft and perfect for our football weather.
My shirt does not fit as expected...it runs quite small. It fits much tighter than had hoped for.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.