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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I was pleased to receive my shirt before traveling to where I needed to wear it.
Quick and easy on time good quality will continue to order in the future
Easily navigated website, and choices of merchandise. Easily ordered.
I am pleased with my purchase! The quality of your merchandise is very good.
Runs a little small, but still fits. I like the grafics and the material for this hoodie is quality.
It took them longer to produce the order than they said. I was under the impression that the logo was a stitched logo, and it turned out to be a stencil.
It was a great experience. I have purchased a large amount of college sweatshirts and T Shirts from Prep sportswear.
Easy to purchase items through website. Would order future items through website.
Product was great! Finding my order while still pending was kind of difficult though, but overall experience was great!
Great selection of text to choose from and quality custom apparel - my sweatshirt turned out perfectly: high quality material, construction, and placement, as well as the embroidery itself!
Excellent products. Shipping could be a little faster, but I understand these are made to order items, so actually was pretty quick.
Ordering was easy and the items arrived in a timely manner. The only issue, which I have had both time I have ordered is that one of the items does not fit good.
All good, except sweatshirt ran small. My grandson wears a medium men's. I ordered a large and it is still small on him.
Thank you for making sure that the order came to the right place for some reason I hit the wrong address. Thank you so much, Pat.
I like the product that I bought. It took a few weeks to get here.
Perfect! Exactly as ordered. Good material. Would order again
Shirt is exactly what I wanted I will my another order again. Thanks
New to the site they provided my what I was looking for and at a great price most definitely will use them again.
The site is great! The customization is awesome and shipping is fast. The shirts are great quality!
Nice apparel and quick shipping! The shirt arrived much faster than anticipated and is high quality!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.