Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Great product, sturdy and genuine material - and fast service/delivery!
Sweat shirt very nice. Very satisfied!
Thank you very much!
Easy and quick! I ordered what I wanted and it came within 2 weeks.
You need to improve customer service and the quality of your products. I had to submit the correction of my university's year of establishment twice to get it fixed. It took them a long time to fix it. I received my order fairly quickly. Now that I finally have my sweatshirt, after the first wash, it has already lost some of the impregnation. It is not fair to pay $54 for something of poor quality.
The items were great! I did order some sweatshirts that were previously embroidered and now they some screen printed which is a little disappointing, but overall satisfied with my purchase.
I have been pleased with the material used in the sportswear.
Great fit and look, the person I bought them for loved them!
The product came in a timely manner and it was exactly what I wanted?
The tshirts and hats were 5 stars plus in my book. Truly excellent!
Nice website, apparel has nice logo's. Looking forward to receiving it
Sweatshirt looks great
Perfect Christmas gift for my husband! He had a memorable moment at this particular golf course this year so, I think he'll be excited
Great, lots of options, thank you. Although the sizes seem to run rather small!
Site was fine... I recieved the product just fine. Quality was better than I imagined. Great quality items. Will definitely order more
Love everything I have purchased from here. Wish shipping was a little faster but the quality is good!
It's good, but have to keep going back for back design because when typing name it just disappears after 3 letters but finally got it to take.
Always quality merchandise and fast service! Would recommend and order again.
Print was crooked on last order for sweatshirt, not centered on front
Speed of delivery could be faster but otherwise, the quality and service are excellent
I ordered 3 men's medium printed t-shirts. The sizing on the shirts is small, so order at least a size larger than you might normally wear (I normally wear a women's medium). The print on one of the shirts is crooked and got worse once the shirt was washed the first time. The other two are wearable but tighter than I would have expected.
Great selection. I chose what I wanted to give as a gift. It was received earlier than expected. Great experience.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.