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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I received my spirit wear and it was exactly what I wanted! There was active communication about when I would be receiving it and it came when it was said to arrive!
The product I received from prep sportswear was okay.
The delivery of our order was a little slow but other than that, it was great
Great experience and will be returning for future purchases
Awesome, quick and easy website. Shirt looks good and fits nicely. Quick turnaround on my order as well.
It was good would order again very professional in a timely fashion
I ordered the same shirt in different sizes. The printing material was completely different per size. The medium shirts were printed with a very durable thick lettering; however, the other sizes were a more cheap 'iron on-like' material... I don't like those at all. Very disappointing!
Your woman's tshirts were on the small size for the xl size.
Perfect - shipping is a little long but it was good!
Good, easily accessible website. Shipping took a little while longer then expected though
It was easy to search items and place my order online
Shirt took a while to be delivered and it arrived water-stained from when the logo was machine pressed
The website was a pleasure to use. There was a large variety of shirts to choose from.
Amazing, looks just like the picture and it is comfortable
I have 2 boys in High School and I see products for my older son school but not for my youngest son. He attends South Shore College Prep.
More communication would have been nice, but the product is great.
As always I was very pleased with the personalized hoodie I purchased. The graphics were on point. I will definitely continue to purchase items from Prep Sportswear!
It was a good experience, it took a few weeks to come in though so i wouldn't count on fast shipping.
It took a long time from placing my order to receiving it.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.