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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Need more children particularly girl options for gear.
Fast and easy shipping will definitely buy from them again
Great options in style, color and special graphics
It was a good experience, easy to customize each shirt.
Quick easy and fast and I would order something from prep sportswear again
It was great! I went online, looked up my daughter's college, and was able to customize my shirt precisely the way I wanted it.
I enjoyed my experience. It was very easy to order from.
Product was shipped pretty fast. The material of the product was not exactly what I wanted. Would have liked more comfortable material. Mostly cotton material will have to be careful not to dry so they don't shrink as they seem a little on the small size, not so much TTS.
I love my crew neck I got and it was a good price too
Lots of options and easy to order! Product was delivered quickly. True to size.
Great delivery. On time! Packaged well and carried with care. Thank you.
Good quality clothing! Just what I was looking for!
All the merchandise came together. It was a good turnaround from order time to delivery. I just wish there was an estimated time of delivery given when ordering.
The website was easy to use and had many options.
One of the shirts that had the school name on the chest was a little off center.
The embroidery was wonderfully done, shipping was fast!
The small was smaller than I was expecting but other than that the experience was easy.
The hoodie I ordered is soft and comfortable. It was also a quick turnaround time from ordering to receiving it.
One of the shirts I ordered is too small. Other than that I love the order.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.