Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Great experience my package was on time and everything went well. You have a great website and excellent customer service I will most definitely do business with you again. The product fit good and I was pleased
We ordered three shirts with the same design in three different sizes and in three different colors and they were ALL exactly as we ordered!
Nice! I will order more. Thank you!
Good quality, good color and prefect design. Only the shipping time is a little long. Hopefully you can improve.
I ordered a shirt and it came out awesome! The quality is great and the logo is perfect! Fast shipping as well. I highly recommend ordering from this company.
Great. Quality is good. Prompt delivery and notification of delivery status. Packaging was good. πππππππππππ
So easy to order and complete my personalized information! Love the choices
Sometimes it takes too long to ship. The quality is good though and true to size.
The website asked for a name on this order. The "name" personalized the shirt we were buying. My son, as a HS Senior will not wear a personalized school shirt. Unbeknownst to me at the time but figured out later, the site didn't give a choice for that particular shirt to be bought without a personalization and it's not fair. I want to return it but it may be too late as his name's on it now. What a waste of $$.
Easy order process. Quality shirt. Fast delivery will recommend to friends. Plan to order again in future
Easy shopping and fast delivery. Very happy with the quality and variety. The hoodies and long sleev t-shirt were perfect. So happy to find this site!
Came out great! Now I can cheer on my sports star all the time! I am glad the writing is part of the sweatshirt and not screen printed like most!
Great! In time. Turned out good. Very happy thank you very very much! Awesome work appreciate it!
Love the crewneck it was so very cute. But kinda worried me because it said it was delivered but it wasn't until the next day but it's okay still got it
Great products and high quality. Just would like some information on shipping times. Understand that these are made to order and that complicates things but knowing a week lead time or two weeks would go a long way in me purchacing more.
Excellent experience--order through delivery, it was easy and quick.
It was easy to order with a quick delivery. Just what I was looking for. Would use again if the need arises.
Good selection of high school clothing.
About as expected. Nothing spectacular, but also no major issues. Would most likely re use if the occasion arises
Need better brands as options. Get it need to offer competitive pricing but need BRAND A and Brand B
Got my items very fast and they were just what i wanted! Thank you! Will definitely order again!
I received a Great product. It was Well made and delivery was very fast.
Easy checkout! Love that there are so many designs to pick from!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.