Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Good product. Very expensive for a ball cap
For the price I expect the school gets a portion of the money. I don't like being required to write a review. When did companies get so NEEDY. I paid for it, I didn't return it. I shouldn't need to review it if I don't want to
I am disappointed in how small the size L shirt I ordered actually is. I hope it will fit my grandson,
Ordered the wrong item on my part, the company gave me a replacement for free. It was very considerate!
Very good product love the design and style delivery was on time.
No transaction number and one contacted me. The package arrived finally and we are happy with the product. So we go with the headache again and tried it again.
I've always have good luck with the speed of receiving my merchandise.
When I placed this order, I had received an email indicating that the APRIL2516 code would give me 50% off my order. It only gave me a 25% discount. What happened to the other 25%? It's going to be a long time before I order from your site, if ever again.
We have ordered from Prep Sportswear before. The quality is great and the prices are reasonable.
My previous orders have always shipped quickly and the quality is excellent!
Quick turnaround and easy usage of the site! Lots of variety for each school!
Products are Great quality. Easy ordering process. A lot of options.
I graduated decades ago and I've been wanting a new college sweatshirt. I love that I can customize it! So fun!
Loved my purchase and received it in a timely manner considering the personalization
Good quality products!
I've ordered several items not only for myself, but for family members.
Everything runs very very small. Also requested Last name and number on back and it was not put on the jersey.
Great except for dad sweater. Don't like the white writing on grey sweatshirt. Really like how it was very easy to make the purchase.
I've ordered from here before and liked what I ordered. Good quality and a wide selection. This time, when I ordered, it would not accept my phone number. I had to put in *******555 in order to checkout.
I love everything I get from Prep and all the options. I have used them for high school and college one of a kind items. I get tons of compliments.
Plenty of good choices to select. Order was placed easily and received promptly within the delivery time promised.
Would not allow the 40% discount code for signing up for texts?
The hats I ordered were great. My wife loves the sweat she ordered. Our school doesn't do hats in our fundraiser apparel sale, so this site is my go to if i need/want a new school hat.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.