Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
The site was easy to navigate. I liked that there were a couple options for the logo offered with different style shirts.
Designed a Baseball Sweatshirt for my son's highschool team. Lots of different options for sweatshirts! Lots of Baseball options for the design. Arrived very fast like with in weeks of ordering. The quality of the Sweatshirt is amazing, and it turned out looking perfect! Definitely will order from them again!
Delivered on time. Great work, and will buy again. Very happy and satisfied with the purchase. Yay Yay woohooooo
Ordered two shirts, love the quality and ordered wrong shirt and they fixed promptly. Great customer service.
Fast delivery, and perfect quality for upcoming events! As it was harder to get more detailed items physically, this shop was very useful to get the necessary items on time for future college-related events. Very much so appreciated.
Order experience and delivery is nothing short of white glove. I would have given 5 stars but men's medium runs a little small.
I ordered a grey hoodie with embroidered letters. It was delivered quick and the hoodie is well made. It washes great and the embroidered lettering is very good.
Very good - item was of nice quality and size chart was perfect to guess size accurately. Item arrived well packed. Over all very satisfied.
Very helpful and came in super quick. We had a sizing issue me they were able to fix it fast. We got the sweatshirt in a few days later.
My website was quick to navigate, easily customizable, shipped out quickly and received promptly. I'd and have recommend this website to other people
I enjoyed the customizing of the products
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My last order was incredibly small and they said they would send me a new one and never did, but I have to get it from here to get my sons school stuff to show him my support
Product just as advertised. My fault for not checking the website and paying conversion, shipping, and tariffs on sometime I could have ordered from 3 hours away Live and learn.
I purchased a T-shirt as a birthday gift for a friend. It was well received and was very high quality material.
There should be an estimated time for delivery
Decided to add a t-shirt to the order I had just placed for a sweatshirt for a student coming this fall - his father's birthday.
Straight forward, love the different choices ways to purchase
Great place to shop and great teams along with college customization
Bought 2 items, asked for navy. Shirt is navy, shorts are black.
No details on how long it takes to get items, until order is placed. Overpriced compared to other distributors.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.