Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
I received my order in a timely manner and in great condition! Thank you very much. Just curious why I need to enter 100 characters?
I checked the measurements on everything with your sizins guide and I ordered a men's small figuring it would definitely be big at me. I wear a womans small to xs.
Well, it is still extremely small, so the measurements are incorrect, so I'm very discouraged about this product I purchased from you and purchasing again probably won't happen. Sad to say.
It's pretty simple but there's so many options. It was hard to make a decision. I've been trying to do this for months.
Ordering and delivery were quick and easy.
Sweatshirt shed a LOT on first wear. Hoping it will be better after a few washes.
I ordered a sweatshirt from here and it took quite a long time to get there probably 2-3 weeks
Great business, quality product, all shipments arrived timely
Great product and received quickly. Very happy with my purchase. My son wore it on college spirit day today and it looks great in photos.
I received my order and i highly satisfied with the order.
I recommend anyone wanting a t shirt or sweatshirt to order.
Fast work. Great quality. The clothing seems to hold up very well. Also it's soft and comfortable to wear. Would order again for sure.
It was easy, ordering it on your website. I think you could give your customers a little bit more updated. It took longer than I expected. I think the shirt runs a little bit small.
I had a very hard time checking out. No number to call had to wait for emails. I did not get to use my 40% coupon
Quick delivery exceeded expectations! The website was easy to navigate and payment was easy, too. I was able to find my school district and all the schools had available merchandise to order.
I sent the text to subscribe but never received confirmation for the discount.
Got what I ordered and arrived early. Couldn't find a black sweatshirt option with blue logo which was a bummer.
I would love the option to send a card for gifts. Price is high, but shipping is quick!
Great quality and prompt delivery! I would definitely purchase again.
This is my third time ordering from the site. My attire is always accurate and done very professionally.
I appreciate the selection that Prep Sportswear offered for my school. For my team, I have a limited selection from other sources. Prep Sportswear allowed me to support my team in style and variety.
Great sweatshirt and great quality. Easy to order. Shipping was fast and easy. My son loves the sweatshirt
Easy to design the perfect shirt for my son attending a small private college Product arrived in good time and fulfilled all expectations
I buy from here all the time. It is fast and always fantastic quality!
Love the products and fair pricing.
Good, but wish you had the actual logo for the lobos. Would be nice.
My black High School "ART CLUB" hoodie is exceptional in its design, size accuracy, and expression. The colors, placement of letters/wording, and my name on the back were precisely what I expected. The hoodie is an XL and fits me perfectly ( 5'11" - 225).
Website very easy and fun to use. I like the custom choices and colors combinations.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.