Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
I ordered up in size using your size chart due to the reviews. The sweatshirt is still incredibly small.
Will not be ordering from you again
Nothing to tell until I receive my order
It came and it was amazing quality product it fit just right I am 223 pounds 5'9 XL and it was perfect
Soft, but tough! This is the best shirt! We got them for the aunts, moms, and cousins :)
I bought the sweatshirt for my grandson and he loves his sweatshirt and uses it to school. I'll buy another pair of sweatpants for him for school for next year.
I like the t-shirt, the design looks great. If I may, I would like to make a suggestion. Drop Fruit of the Loom and Jerzees t-shirts, those are cheap t-shirt fabrics. Your designs will look so much cleaner and brighter on Gildan Heavy Cotton t-shirt fabric. I buy many t-shirts from another website and they always use Gildan heavy cotton tee fabric, and because of the increase in cotton weight the t-shirts wear well, and are breathable in hot weather. Believe Me, you will get more sales by going with Gildan heavy cotton t-shirt fabric. I know I will definitely order more. Also there is hardly any difference in price. But FOTL and Jerzee t-shirts are the bottom of the barrel tee fabric.
It's exactly as pictured. It'll be a good keepsake. Overall I'm happy with my purchase and can't complain.
This sweatshirt is of great quality. Good website. Fast shipping. Will order more sportswear in th future.
Ordered two hoodies. Personalized with school name and players name. Received them quickly and in perfect condition.
Easy ordering! Got my order in a timely manner. Good variety of items to choose from.
Brought my son a shirt for the high school he was accepted in and loved it, product was as described and fast shipping. Great price
Got everything I ordered. Maybe could've at least wrapped them in plastic or tissue. They were just folded in an empty cardboard box. But otherwise, my order was spot on.
I have bought numerous items from PrepSportswear. All of them customized and I love every one. I get tons of compliments on my Sparkle Twill embroidery hoodies all the time.
I found this website a few years ago and have ordered for my kids' high school sports teams, and their college academic programs. I've never been disappointed and people always compliment all of our gear. The quality of everything is excellent. Everything wears and washes well. We've had items we purchased 6 years ago that still look great!
Pretty nice quality clothing and hats and ships fairly fast
Bought a Mount Holyoke sweatshirt for my daughter who will be a freshman there in the fall and she loves it! Great quality and looks nice too.
The shirts came quick and they are the only sportswear place in the US that I was able to find that had Canadian schools!
Website is easy to work. I would just like to see shipping times at checkout.
I ordered my shirt, custom to my liking. It came quickly and perfect, exactly as expected!
There needs to be a sign in name to be able to go back and see all purchases made*
IT WAS GOOD I THOUGHT MY 1ST TIME DISCOUNT WAS BETTER THAN THE 15% WHEN THEY SAID 40%
I loved the quality and detail of the hoodie I ordered. It is definitely a MUST when it comes to showing your school spirit.
I order a shirt they didnt put what i wanted on the back so now im orderin another 1 hopefully they get it right this time so disappointed i had to pay for another 1.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.