Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
I would recommend prep sportswear to friends. Hoodies are good material and customer service is very helpful!
Prep Sportswear has a good selection of team apparel of almost any collegiate school in the country. PS also makes it easy to get apparel for student/athletes for National signing day!
I really like all of the choices of emblems and colors. Great job!
We ordered this in a short time frame for decision day so our kiddo would have their college represented. It arrived faster than we expected. Thanks for the quick turn around.
Quick & easy ordering. Will order again. Great prices. Yes!
Good product and fast shipping. I probably will shop there again.
So far I have received good products from your site. Like the fact I can see =my HS on here
I ordered a hat for my son's signing day, I did not receive it in time. He liked the hat however I thought I had it engraved but didn't see the name I chose engraved. Overall the hat is nice, but I didn't know when the hat was arriving it just showed up.
I did not see names entered in for orders. I wanted to make sure all names were correct
High quality products
Personalized items were correct
Arrived on time: early
Shirt ran small company very understanding and sent new size.
I was surprised how quickly the delivery came! It is high quality stuff as well as clear, well-printed designs no matter the school or organization.
Hat that I previously purchased is pictured on site, but when you select it, it is not part of the options for purchase. There are about 6 other styles from which to choose. I selected one of the other available hats.
I ordered a sweatshirt and it was exactly what I wanted! I love it
Great shirt. Great price. Awesome shirt. Will wear it all the time. Great store. Very good purchase. Don't know what else to say.
Graphics were great, fit was 'iffy' even when I ordered a size larger than they recommended. I wish folks would stop using 'Unisex' tees.
Shirts were nice and arrived in a timely manner. Variety of options that were available for purchase was good.
THE SHIRTS ARE WONDERFUL AND EASY TO ORDER CAME FAST. THE WEBSITE WAS EASY TO NAVIGATE AND CHOOSE FROM.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.