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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great site! Extremely easy to navigate. Excellent choices on clothing styles and colors.
Easy site to use and prices are good and I wanted a shirt for the school my son attends
Good experience. Received items as described on website. Answered emails promptly.
Great selection! Wide variety of designs! Very easy to use site!
Shipping was fast and my order was exactly what I was hoping for.
It was fast to come and it was exactly what i wanted
Quality tshirts and sweatshirts! Processing and arrival was actually faster then expected!
I think it would have been nice to get updates on when my product was going to ship etc... without me having to reach out but I got what I ordered in a reasonable timeline and was satisfied with the experience.
Got my order in reasonable amount of time. Good quality
Website was a little slow. It is a good quality product. The price is reasonable.
Great website!
Liked easy tracking for package delivery.
This was a gift for my grandson. He was very happy with his college gear.
Great website, but it doesn't mention how long it will take to ship.
It was great. The clothes look nice and I'm very happy with the embroidery on the sweater.
The 2 items I ordered arrived. The sweatshirt is very nice. The t-shirt looks. Little small. I'm hoping it works out ok.
Need to have more shipment Cost - Time options almost $13. Is CRAZY for two T-Shirts, so the discount is taken over by the exorbitant shipping costs, not cool!
Need to have more shipment Cost - Time options almost $13. Is CRAZY for two T-Shirts, so the discount is taken over by the exorbitant shipping costs, not cool!
I LOVE YOUR PRODUCTS THEY ARE ALWAYS SO GREAT! THANK YOU I TELL ALL MY CO-WORKERS WHEN I GET ASKED."WHERE DID YOU GET THAT SHIRT!"
The date on my appeal is for 2022 instead of 2021!
Shopping experience was great. I received my order in a timely manner.
Quick and easy. Didn't like having to pay for shipping. An option to ship for free to the school would be nice.
Hoody is very nice! Soft material, child loves it.
Quick and easy. Didn't like having to pay for shipping. An option to ship for free to the school would be nice.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.