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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Found everything that I needed, easy and convenient checkout experience.
I have received items from you guys before and they always are awesome. People always compliment on them.
I have received items from you guys before and they always are awesome. People always compliment on them.
Difficulty with proper info! Needs to be a bit more simple for older people!
Discounts were great Nice quality and quick service. Sweatshirts were printed to my lay out. Nice to have a choice.
I thought the site was very easy to use, Had a great deal of options to choose from
I thought the site was very easy to use, Had a great deal of options to choose from
Great product and fast shipping and turnaround times.
The entire transaction from beginning to end was Very easy.
Great shopping, just took awhile to get here! Now that it's here we love it!
Easy to order. Great designs. Quick delivery. My son is very happy with his new sweatshirt.
This was an easy process and I am very pleased with the items I ordered.
It was quick and easy. Found just what I wanted. Everything came in a timely manner.
I love all the options you have! It makes it nice that we are not limited to a small selection!
I love all the options you have! It makes it nice that we are not limited to a small selection!
Good loved it will order again very soon and affordable.
I placed the order, paid for the order, and received the order. That was the total experience.
Easy to navigate and make my purchase, checkout was easy too!
Easy to navigate and make my purchase, checkout was easy too!
Easy to order custom gear for our school. Plenty of options to choose from
Easy ordering and timely delivery. Will consider ordering again.
There was no place for me to enter coupons when checking out.
Great and fast delivery and just placed another order few days Ago
Great communication! I felt comfortable from beginning to end I would highly recommend this company and would buy from again.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.