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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great all good everything was fine thank you for asking
Favorable, easy navigation user friendly for easy shopping and purchasing.
I received my order in less than a week exactly as ordered.
Would be nice if Tall sizes were offered for t-shirts
Would be nice if Tall sizes were offered for t-shirts
Everything was great except you didn't have any Youths shorts.
Everything was great except you didn't have any Youths shorts.
User friendly. It was easy to pick out what I wanted and it as delivered in a timely manner. The product is of good quality and came done as expected.
I did not receive any paperwork. It's a gift and would like a receipt in case we need to exchange
Process was easy and the product is first class quality.
My shirt was not printed clearly. The vinyl was stuck together in places.
Great turnover for order products true to size and easy ordering process
Out of stock on everything I wanted
Not true to suze. Too small
Not good quality material.
Updates were slow after the purchase was made. Shipping was weak and all stuffed into an undersized USPS box. Sizes for all t-shirts are way smaller than labeled size.
Items were soft and just as ordered. Quick shipping!
My order was received promptly and the merchandise was as expected.
I would like to see more design options. The expensive t shirt I ordered runs small so I had to place a second order for a larger size. There is so much variability in a size that I think you should note it in the description. The shirt fit more like a compression shirt than a standard cut
Decent pricing and easy to use site.
When there was a question regarding shipping timeline I received a prompt reply to my email.
Easy search! Good … it just took more time for delivery than expected…need item for national historical black colleges/university week and my did not make it on time…
I found exactly what I was looking for - which was surprising because I was looking for teamwear for a very small town!
Shirts ran smaller than i expected them to be, ordered large, fit like a medium
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.