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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great selection and prices. Quick delivery! Will use again.
Great service. Received in a timely manner. Loved items
Best selection of college team apparel. Excellent item with super fast shipping - highly recommended and will shop with them for all of my college team needs in the future.
Quick and easy! Simple! Recommend to anyone. I am pleased.
Would have liked option for expedited shipping. That said, when there was a problem with the size I ordered, which was totally my mistake, Prep Sportswear replaced the item with a different size at no cost to me. I did not even have to send back the original shirt, and was encouraged to donate it, which I will do. Thanks, Prep Sportswear for your excellent customer service and being such good sports!
Would have liked option for expedited shipping
So much fun picking out numbers and patches and logos. And great prices thank you
So much fun picking out numbers and patches and logos. And great prices thank you
It was easy and quick. And I would order through them again
Extremely easy online shopping and fast delivery. Great quality.
My experience was great I just wish I would have known the shirts ran small. I ordered a large in both shirts I ordered for my 9 year old and they were way too small. Unfortunately, I can't return for a bigger size. The quality is great though.
Website was having trouble loading pictures of merchandise.
Website was having trouble loading pictures of merchandise.
This is my second order because my first one was wrong despite my efforts to reach out and try to correct it.
Great selection and fast service! Quality of items are great! 30% off and free shipping! Can't beat that!
Have ordered from here for years. Pricey but I get what I want in the size I want. Good quality merchandise.
Easy to change schools.
Lots of designs to personalize
Easy to change schools.
Lots of designs to personalize
Very nice loved the shirts and was very happy about it being emborder because I hope it would be and lucky they lived up to it's word.
Great experience. Items as described and shipped in a timely manner. Highly recommend.
Love that I was able to get my son some school shirts that are different from the ones everyone else has.
There were good options and easy to order. And fun to pick the Logo.
I was excited to get all of my products. I spent over $200 on shirts, hats and shorts. I did not receive my order until the season was almost over which was very disappointing. Also the 3 hats fit very weird on your head, they are way too square and don't fit properly. The long sleeve shirt that I ordered for my husband looks very poorly made and cheap for the price!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.