Poshmark

Poshmark does nothing to protect sellers. Once merchandise has been sent, it is the sellers' (dishonest) words agains the buyers who've now lost their merchandise too.

I have encountered two such sellers. They either had a case of buyer's remorse or were running a scam. Each time a case was opened, once claiming item was damaged (brand new with tag), once claiming fake (sent with certificate from store of purchase). How can poshmark judge the verity of these accusations? What is worse poshmark hides behind the screen with no live customer service staff to address tricky situations such as these. I was encouraged to offer my side of the story. An automatic response thanking me for my concern was all I got. It is irresponsible business conduct and encourages bad behavior online.

I ordered a pair of Illesteva sunglasses pictured on Poshmark site.
The sunglasses sent are not those pictured. Following endless emails with convoluted suggestions for opening a "case" - it is now clear after reading reviews (WISH I had taken a look before using Poshmark) that I will be stuck with an item I do not want.
No accountability or quality control as found on other sites.
This has been a time consuming and frustrating scam!

I had 2 different sellers take forever to ship my items. Poshmark states you can cancel after 7 days if the seller hasn't shipped your order however after contacting the site to report the sellers, poshmark never even gave me that chance they just sent an email back to me 2 days later saying we tracked your purchase and its now shipped. Sellers are rude and don't respond once you order. The site is full of fakes even though Poshmark states that fakes are not allowed. Buyer Beware! If you sell on this site anything over $15 and poshmark takes 20%! And buyers want something for nothing and keep asking for you to lower prices that are already basically giving it away, I assume because most closets are full of knockoffs so the seller is listing theirs way cheaper since its from china and not the real thing. Bottom line, bad site whether your a buyer or seller. Stick with ebay!

I listed approximately 35 items on Poshmark. They came back stating that my items were "fake" or fraudulent. How DARE they! I spend thousands on name brand clothes and provided not only an image of the clothes but an accompanying photo of the tags. I am so furious and I challenge THEM to prove my items are fake! I am so enraged I will enlist the assistance of my brother, who is an attorney, to investigate Poshmark's practices. I give this company ZERO stars as their customer service is non-existent and their Q&A's don't answer even the most basic questions. I predict a quick demise of this company as the UX /UI experience is laughable. Don't waste your time on this poorly run company.

Ok so I was looking for a used watch and I found three listed on Poshmark at quite high prices, however I thought I'd give them a try and placed a bid. My bid was accepted the next day and the entire price charged to my credit card, which is odd because online seller do NOT normally charge your card until the items have been shipped.
Anyway 10 days later my item was still not shipped by the seller, so I cancelled my order.
Now I have to wait up to 30 days to get my money refunded back to my card.
This site is in my view still work in progress and has a long way to go yet.
Meanwhile I don't recommend risking your money with Poshmark.

I bought a Vera Bradley bag that was totally unacceptable when I got it. I sent the email request to return it because it was completely worn out, faded, frayed, dirty, and with big holes. As a credentialed fashion designer, I have the skill to restore clothing and fabric items, especially Vera bags, but there was nothing I could do with this. They refused to let me return it. I will never buy from them again, and everyone out there shopping online needs to be warned that Poshmark sales are final. Read these other reviews and be warned. Other sites like eBay protect their buyers against sellers who offer low quality.

I recently bought 2 shirts. When I got them they didn't fit. Poshmark not the seller decided I could not return them for a refund. They charge really high taxes on used clothing and shoes. So when they add on the shipping and taxes it is expensive and you could buy new. They also charge the sellers 20% on everything they sell

For a 20% sellers commission fee, and yes the $5.95 they charge the buyer on top of it (can you say GREEDY?) I expected their dispute resolution and their customer service to be slightly less horrible. The internet as we all know is full of scammers and liars, you sell an item on PM and have to hold your breath that you're not about to get scammed, but sometimes you do. Their "process" basically allows the buyer to make any wild unsubstantiated claim (one recently ripped apart a pair of brand new with tags leggings I sold, then said they arrived that way) and all the buyer has to do is take a pic, send it to PM (which they NEVER share with the sellers who are kept in the dark or allow us the opportunity to respond) before they rule in the buyer's favor. I keep losing not just money, but the items that get damaged due to fraud. Customer service is slow and unhelpful for the most part, they simply ignore emails when it's not in their benefit to deal with the issue. Avoid.

All my clothes are NWT and at the very least 70% off retail value but even then I barely get double digit offers! Fees are outrageous! 20%? Really? (Also now they take state taxes)They say it's for payment card processing fees (look it up it's only about 1.95% -2.50%)and delivery insurance but if they can make a deal to practically cut priority mail price by 50% with USPS then I'm pretty sure they have made a deal with payment processing and insurance due to it being a large company! Even at one point Poshmark owed USPS millions!(look it up)they made a deal and settled! Feel like this company is a rip-off! I'll be surprised if I'm the future this company Doesn't get in trouble for something!

I've had mixed (mostly positive) reviews buying clothes off Poshmark, as it does depend on the individual seller, but it's rough to make sales on as a seller. I've had items listed for months on here that don't budge, yet sell within the week on other resell apps. There's a lot of spammy content, since they have certain badges, etc., such as people commenting asking you to check out what they're selling. They also take hefty fees when (if) items do sell. Stick to making purchases on here.

I had been a buyer for awhile and made about 15 purchases. On two occasions, the seller shipped something which wasn't the size specified (one item was missing tags). Poshmark will never side with the buyer, only with the seller, even though their website states that the buyer must be happy before funds are released. I protested, sent pictures, and explained the problem but Poshmark's remark was all sales are final and why don't you resell it? I had to delete my account out of frustration.

Horrible customer service and they never return emails! They take a super high percentage from sellers! I have had terrible luck wiht sellers even shipping the items! Ebay is also sticks up more for buyers but Poshmark is a straight joke! I tried a 10 times to buy and over half those the seller never respond, PM never responds and eventually i cancel and get a refund! Also lots of fake high end purse and Ugg Coats! BEWARE! It's best to just stay away or wait for the item on Ebay! Mercari so far has been pretty decent and they also dont release funds until buyer gets the item!

Very limited customer support you can't reach them by phone if there's any urgent issue. I'm a new seller on Poshmark and got an order when I was out of town. My brother helped me ship the item along with something else I had to ship. He accidentally mis-labeled the 2 packages. I got in touch with customer support but Hannah who responded because the other item wasn't sold on Poshmark they'll not provide further assist. I was trying to find a way to get in touch with the buyer but there's no way in the app after item is delivered. I'm very disappointed at the seller support I got from Poshmark and their unsympathetic respond. They don't have your back when you need them. Will not use it again.

I've purchased 5 or six things in the past month. For the most part the experience has been positive. I've had one bid accepted but merchandise never shipped; refund was made promptly although I was disappointed not to get the item I thought I bought. Another item was refunded right after a bid acceptance and payment. I don't know why this system is much more loosey-goosey than Ebay, but you do have a chance to get high-end merchandise at really good prices. My other experiences are positive and went without a hitch. All in all I will continue to use this site as there are item I can't get elsewhere. So far I haven't had any disasters. LOL

Poptart57 can thank Poshmark for not making a sale. Saw an item on HSN that was sold in multiples (didn't need 4) and buying only 1 from them was only a couple of $ less than the company's website price. Saw a new one selling on Poshmark. When I tried buying it, got message that they recognized my email address and were going to text me secure site to set up an account. I've NEVER done business with Poshmark. 3 hours later I still haven't received an email. Found same item, same price on ebay. Took me less than 5 minutes as a Guest without setting up account. What a concept!

I am a Poshmark Ambassador with more than 700 listings. I have been active since Jan 2019 and in that year they have increased their shipping fees TWICE! Most of my items weigh under 10 ounces and do not warrant the absurd $7.11 shipping fee. Customer service is non existent and yet they collect a whopping 20 percent commission, twice what their competitors charge. Seriously, they have no telephone number. The only way to contact support when there is an issue, is via email. Ridiculous! They do everything within their power to make communication difficult so that they give up and not ask for help. They also have the rudest customer base who think nothing to offer you a fraction of your asking price. Everyone wants a bargain but to offer $7 on an item listed for $25 is just rude. Lowballing is now the norm since the shipping went up to $7.11. Needless to say, I am moving my business to Mercari.