PoshmarkReviews 2,861

Poshmark allows their sellers to mislead and rip buyers off. They will do absolutely nothing to resolve scams or fraudulent post. They have no phone number for customer service on purpose. Do not trust their App or Website.

I've found that Poshmark sides with the seller, especially the rude/unprofessional sellers. Not showing true ratings, only "love notes" is incredibly deceiving and doesn't inform potential buyers as it should.

My experience with one particular seller, an ambassador, was bad enough to merit a negative review of her accusatory and poor communication over a purchase, but with the way Poshmark set up their site, there's no way to do that. This seller is a truly abhorrent individual who showed me Poshmark should be used as a last resort purchasing option. I just bought a hoodie I've been searching for because they were the only platform selling the item I wanted. Otherwise, I won't ever shop there if I can help it.

Protecting bad sellers is disappointing and shady. No wonder so many people are dissatisfied with this site.

I purchased a simple tissue extender roll that did not fit. There is NO phone service to speak with a live person. Poshmark wants you to jump through multiple hoops ( including photos) in order for them to CONSIDER issuing a refund.
We called our credit card company and the rep assured us that they're trying to make the return so difficult that we'll simply give up and lose our money. She told us she would not allow that to happen and will get us our money refunded to my card.
If I could, I'd give this company 100 negative stars. If you know what's good for you, DO NOT SHOP WITH THEM. Worst online company I've ever dealt with.
Be warned.

Read the return policy very carefully before you make a purchase! I didn't and just figured that, as every other online platform I deal with, I could make a return in their 3 day limit. I bought an expensive ERES bathing suit and the description was accurate as to size but when I tried it on it was too large for me. I was astonished when I discovered the no return policy, and this company plays hardball in that respect. The vendor messaged me that she had more stock in the same bathing suit but never responded to me about exchanging for the next size down. I guess she knew the ropes and figured she made the sale and could count on Poshmark supporting her position. Poshmark definitely favors the vendor, not the customer. In my case the vendor and Poshmark responded to my messages in a timely manner. I give them credit for that. They said I should have asked more questions before purchasing and offered $10 discount off my next purchase.

Poshmark has many sellers who disappear after a sale. I purchased a LV coin purse and when I questioned the seller about the authenticity they just disappeared. I waited 7 days for a refund, on the 7th day a counterfeit seller mailed me the so called coin purse, in reality I got an empty box! Poshmark made me return the empty box before they would refund. I did it and still got no refund. And no satisfaction from Poshmark. Beware if you purchase from them! I'm still waiting for my refund to no avail! And also beware Poshmark allows counterfeit goods on their site! I'd give them no stars if I could!

I am very satisfied with my purchases. Shipping is sometimes 25-50% of the cost of an item if you add tax, which discourages me from buying cheaper items. Many sellers report spitefully about receiving low offers for their used merchandise as if this a personal insult. Makes me smile because it's a website for used mass-produced products.:-)

Only 3 days to ask for a refund. Then you have to submit photos and they may or may not give you a refund. If the seller deliberately sells an item with issues but does not disclose them in photos or description, too bad. I've had issues 2 times with photos provided that showed the problems with the items. I will never purchase from Trashmark, I mean Poshmark again! I wish they would make the sellers more accountable.

I've always had great experiences shopping with Poshmark until this year. The first bad experience was when I hit the wrong purchasing button, the seller gave me a discount and I chose the wrong button, I asked the seller immediately to cancel that and send me another offer, she did not answer me for a long period of time and processed the payment. Then wrote to me and said she would have to discuss it with customer service. Poshmark customer service denied my request for the sellers offered price. Was very disturbing but shook it off. Fast forward a couple months later and I purchased a pair of crocs. When I received them, both say the same size but one is obviously a size larger, and they were filthy. I asked the seller to return them, they're useless because one is bigger than the other. She denied my request. After a ton of pictures, at Poshmark request, they denied my claim. While in conversation with Seller and Poshmark customer service, she changed her mind and wrote to me return accepted, but customer service intervened and denied the return. Their reason was, I should have asked the seller more questions before purchasing from their company. I've since opened a case with the Better Business Bureau, because it's the principle of this issue not the money. The seller of those mis match shoes happens to be a Posh Ambassador. I don't know what has happened to their integrity, it use to be a pleasure to shop with them. It seems as though they are letting unscrupulous people oversee and govern the transactions. Pity, I'll just stick with eBay and Amazon for now on. Buyer Beware!

Below are pictures of the shoes I purchased, in different lights they change color. Poshmark should have immediately called out the seller for not inspecting their shoes and at the very least asked why they were not listed with the caveat of one shoe is a larger size than the other even though they both say the same size. This company and some sellers have a lack of integrity, respect, honesty and appreciation for the buyers. This is despicable and deceitful. And from what I've read on other complaints, they are still getting away with it.

1) Make sure the color description matches the photo.
2) Look for the last active date for the Seller. Many items sit there for 1-3 years w/ no one active. Big waste of time for you to have to then cancel after 10 days.
3) Looking for the fabric content on a label in a photo or ask for it.
4) Many items arrive smaller in size... maybe due to shrinkage. Keep that in mind.
5) It's a risk, but their Support will back you if you have a legitimate problem.

Worst customer service I ever had site attracts fakes and forgeries. Bad people order your clothing and shoes and lie and side with the liar even though I had perfect Posh history. Scams are so frequent now that I bet 1% are real designer items. Designers should sue the hell out of this corrupt operation because their Poshmark services to validate whether real or not is done by amateurs who do not care at all. They are inexperienced and clueless. I have been sold fakes and dealing with customer service is pitiful. They are all incompetent and I hope company goes under soon.

I have been both a seller and a buyer on this site. Absolutely horrid customer service in every way possible. I once received an item that was so horribly damaged (not disclosed by the seller, right down to split seams) and Poshmark sided with the seller. I requested a return and was denied. I disagreed with their decision and was denied again despite sending photos of the condition of the item. When I had my charge card company cancel the charge Poshmark actually threatened me by stating if I ever did that again my account woud be affected, so I promptly removed my 60+ listings and I am happily selling elsewhere.

I'm noticed they can access to ur credit number and used so be aware from that site to buy or sell its uncontrol

Some how 2 bags were purchased. As soon as I saw this, I messaged *******@the_hereafter. 3x
I was completely ignored. A few days hey packages started to track.
All communications was through email. Each time I had to explain over
And over.

I've been on poshmark for 5 years. It's a good place to sell your stuff whether kid's books, toys or clothing. Easy to use website. They are quick to pay you when you made a sale. Also you can find there unique things for a discounted price. So far I have not encountered any problems with. The customer care was also quick to respond when I had a technical issue.
I didn't have to return anything, but the website says they refund if you got counterfeit or not as described.

Their policy sucks and promise to protect you with a 30 day money back guarantee and all they wanted was a bunch of bull$#*! pictures which they might as well ask for my birth certificate. I was sold fake Nili Lotan military pants and I should've known better because the Nili Lotan was completely different from the four authentic pairs that I have purchased directly from the Nili Lotan boutique in New York. She told me they were authentic and showed me a price tag Who cares about the price tag they come with a safety pin which is easily attachable.
I'm pissed at Poshmark because they don't protect the consumer at all! Never again attach the authentic label which I recently spent $325 for another pair directly from the boutique in New York. This is what the authentic tag looks like folks don't fall for fake tags! There's no as seller is going to admit that they're fake because I would run their reputation

I am so done with Poshmark.

Even if an item is very fairly priced, PM charges so much for shipping for secondhand items that Amazon Prime ends up a better deal. Ie, not unless you buy in bundle or the item is worth more than $50.

30% of the stuff I have purchased is a total waste of money because there are lots of unscrupulous sellers who lie in their advertisements. PM doesn't always agree to have items returned because they want to side with sellers. In one instance, I have had all substantial evidence and PM still sided with the seller on the grounds that I should have asked for detailed measurements before finalizing the sale. I think that if a seller says Women's One-Size-Fits-All Beret, I could presume that my size 21/22 head would fit in it. The seller sent me a Girl's size and PM still refused my claim. To add insult to injury, my claim was refused on a Sunday by a robot, I presumed. Who works on a Sunday?!

At times when PM has sided with customers to return back some items, the company only gives 2 days to return it back, so if one has been really busy there is just no way to return an item back in the mail and you pay for an item that you never wanted. PM should allow one week for buyers to return back items.

PM rule says to return an item back within 2 working days. They send me a mailing label on a Saturday afternoon and they want me to mail the item by Monday!

People should start suing this sneaky company for exploiting its customers and for unfairness in their business practices.

Thank you for the opportunity to rate Poshmark. I have thrown away most of the photos I have taken of the items I complained about. But I could probably send links/copies of my complaints if I truly need to. They are still in my Poshmark records, most likely. I am sure I am not the only one who has had the same experience.

Purchased an item that I cannot use. I'm not out $30 and Poshmark won't accept a return. Won't use Poshmark again.

Posting had blatantly lied about size on tag and Poshmark customer service would not send return slip. Would only send $5 off which isn't even 50% of shipping costs.