business logo of Poshmark
How would you rate Poshmark?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
6 helpful votes
Follow Natalia S.
Unfollow Natalia S.
Send Message
Share Review
Report Review

Poshmark Support
March 17, 2023

Terrible service. No response to reported problem for a week. Account is not working with no notification of any issue etc.
They just take your money and you are left on your own if there is any issue!

No business ethic, very poor level of service.

I would like to add Zero Star level, but need to give 1 Star as Zero is not available.

Date of experience: March 17, 2023
California
1 review
8 helpful votes
Follow Maria A.
Unfollow Maria A.
Send Message
Share Review
Report Review

Poor Management
March 23, 2019

Just as a reviewer stated, there is poor communication and no phone number to contact. I should have listened to the first clue, when they took long to respond to my first issue.
The second time, they just did not allow me to post without a warning or notification. I then reviewed the policies, and found that I had not been in violation of none, but it's difficult to try to resolve when you feel like you're just emailing a ghost.
I am MBA major and manage and a big box retail. I have been recognized for having breast customer
Service of the year and I know that this is considered really poor customer service.
I am now opening up my own retail closet and learn from the mistakes of Poshmark. Thank you for this lesson.
Anyone else reading this should follow me at fayefash. Online

Date of experience: March 23, 2019
Canada
1 review
0 helpful votes
Follow S S.
Unfollow S S.
Send Message
Share Review
Report Review

Hi!
I have an Authentic LV bag for authentication to Posh HQ. Unfortunately, the buyer just commented and told me that she did not make the purchase cause her account was hacked. I tried contacting posh and updated them about the situation. But sadly, my account was disabled for idk what reason. The bag that is in transit right now is around $1400. Does this mean that I'm going to lose all my pending money on posh, since my account has been disabled? I can't comment or like/follow anyone but I'm still getting followers on Posh. Posh support is useless, rude and not addressing the real problem.
Someone please help and suggest what should I do. Thanks

Date of experience: January 29, 2022
Washington
1 review
11 helpful votes
Follow B. L.
Unfollow B. L.
Send Message
Share Review
Report Review

Fraud
August 19, 2023

Poshmark is a platform used by scammers to steal from the public. That is the bottom line. Buyer beware! I tried buying two items, both were fraudulently described and the size was marked incorrect. They were a rayon material that had been shrunk due to poor care and then sold at original size. One item even came crumpled and smelly. This is just a scam platform for desperate sellers trying to make a buck off of throw away quality merchandise.

Date of experience: August 19, 2023
Georgia
3 reviews
20 helpful votes
Follow Ruth H.
Unfollow Ruth H.
Send Message
Share Review
Report Review

This is an online garage sale where everyone is looking for a bargain and many of the users are resellers. It also attracts con artists. You take time and effort to post your goods at reasonable prices and then people make offers off half of what you are selling it for and most likely will turn around and resell it. You get a lot of requests for more info and additional pictures from people who have no intention of buying the product anyway. Poshmark takes 20% of every sale and in return provides you a free shipping label. That's great for things under $40 but you are selling high end merchandise or jewelry you are better of on EBay. PM doesn't even filter out the con artists even though they give you a place to report them.

Date of experience: July 8, 2019
Nevada
1 review
0 helpful votes
Follow S G.
Unfollow S G.
Send Message
Share Review
Report Review

If you want a very bare honest review of postmark keep reading:

Poshmark is for people who want to get rid of their junk just to make whatever money they can from it. Poshmark takes so much from what you make keep in mind this does not include tax and shipping and handling.
Even if you have new with tags items, you wont make any where close to what you paid for it. People want it, but low ball you and wait until you really go low on the price. The only thing you have luck making some profit is selling that ridiculous over priced studded starbucks cup everyone so badly wants. ($20 people sell it for $60).
They charge you $7.99 for 2 day shipping which takes a week or longer to arrive.

Date of experience: March 16, 2021
Maine
1 review
2 helpful votes
Follow Annie M.
Unfollow Annie M.
Send Message
Share Review
Report Review

I love this app, I have been using it for years and have made over 1,000 sales. The best way to avoid issues is to read and understand Poshmark's rules and policies. Follow the directions for contacting them. Be patient for the response. Don't sell fakes. Ask questions before purchase. Don't take transactions offline. Check sellers love notes and average ship times, and ask if item is available before making purchase. If they don't respond, move on! Or else your money may be tied up until you can cancel 7 days later!

Date of experience: March 16, 2017
California
1 review
8 helpful votes
Follow steve b.
Unfollow steve b.
Send Message
Share Review
Report Review

Item never shipped
August 30, 2017

First (and last) time buyer. Purchased item in good faith, paid immediately... yet item never shipped. Needed to cancel order after 7 day waiting period established by Poshmark and use the option "delayed order". Sticking to Amazon and Ebay... more reliable.

Date of experience: August 30, 2017
South Carolina
1 review
5 helpful votes
Follow Sarah M.
Unfollow Sarah M.
Send Message
Share Review
Report Review

Poshmark does not have a phone number to call if you have an issue, so you are stuck with only sending an email. Additionally, if you don't see an email from them within 24 hours, they cancel your request. A woman sent me one shoe, which was not even the shoe that I ordered. This was almost two weeks ago and Poshmark has provided TERRIBLE customer service. I will never buy another thing again on this website.

Date of experience: April 24, 2017
Mississippi
1 review
17 helpful votes
Follow Olivia P.
Unfollow Olivia P.
Send Message
Share Review
Report Review

Verbally abusive sellers
January 31, 2016

My worst problem about this site has been from the sellers insulting me. I ask very relevant questions, and have been treated like I'm a complete moron. Someone should be allowed to ask if something is real or fake; I can generally tell if it is.

Date of experience: January 31, 2016
Canada
1 review
13 helpful votes
Follow Jada J.
Unfollow Jada J.
Send Message
Share Review
Report Review

Shysters
March 21, 2019

Received badly stained jeans that were not "white" as advertised, let alone CLEAN... the inside crotch is yellowed as if underwear were an afterthought. So disgusted YUCK! Poshmark's automatic response to my instant complaint? We'll get back to you in 3-5 days, if approved you have 5 days to ship back damaged item, seller has 3 days to accept return. So basically, I'll be lucky to get a refund in a month, if ever.

Date of experience: March 21, 2019
New York
1 review
5 helpful votes
Follow Marina L.
Unfollow Marina L.
Send Message
Share Review
Report Review

No Item, Card Charged
January 27, 2017

I have ordered an item on Posh listed as active. 2 weeks later, not item, no money, no return messages from a seller. Opened a dispute with my credit card company in order to get my money back and Posh blocked my account. Please be aware that Posh customer service located somewhere outside of US and only responding to emails at US night time. I think there is also luck of English, since the customer service rep offered me an assistance to pay for an item which I never got. Stay away!

Date of experience: January 27, 2017
Kentucky
1 review
19 helpful votes
Follow Lynn R.
Unfollow Lynn R.
Send Message
Share Review
Report Review

I ordered perfume that listed as 3.4 oz size and delivered 1.7 oz size. I travel for work and it was delivered on a Wednesday, I returned on Saturday and found the switch. I contacted Poshmark and there is no refund because apparently you only have 3 days to complain, they must be used to this tactic. They won't refund my money. Not sure who created this company but you should be embarrassed to support theft. Never doing business with them again nor should anyone else... disgusting.

Date of experience: August 5, 2022
California
1 review
7 helpful votes
Follow Jalene Z.
Unfollow Jalene Z.
Send Message
Share Review
Report Review

Purchased 3 items within a few months. First item seller cancelled it, second item never sent, and 3 item sent an empty box! What the heck! I found some cute things not available on ebay but hesitant to make another purchase.

Date of experience: November 14, 2017
Wisconsin
14 reviews
69 helpful votes
Follow Danielle B.
Unfollow Danielle B.
Send Message
Share Review
Report Review

Poshmark is a terrible site and I won't be supporting it any longer. Buying with Poshmark is a huge risk, as many sellers never send their items and the site would rather support con artists and scammers than honest people. I recently reported a member and made a listing in my closet with proof about how they were selling fake "Bella B" items for $30+ when they were actually items that cost $8 at 599fashion.com and yet I was the one who was punished with members harassing me and reporting my listings for no reason. Furthermore, they gave me a "free shipping on your first order" offer but never even gave me the discount. I'm remaining on the site until my 2 pending orders ship (or don't ship) and then I'm deleting my account.

Date of experience: May 16, 2016
Colorado
1 review
31 helpful votes
Follow Cathy H.
Unfollow Cathy H.
Send Message
Share Review
Report Review

This site attracts all kind of scammers. With non-existing customer support stealing is very easy. People loosing money and no one going to help. I guess they what you to deal with your credit card company if you want to claim wrong/defected item. This site charge 20% selling fee and offer no support whatsoever? Cant imagine this online scam was not shout down by authorities.

Date of experience: March 10, 2020
Georgia
1 review
4 helpful votes
Follow H R.
Unfollow H R.
Send Message
Share Review
Report Review

I sold a pair of boots and was told to ship in 48 hours. I did. The buyer said it was damaged. Poshmark approves their return AND then doesn't demand that I get a shipping number or nothing! Now if you don't want something then send it back! They won't do ANYTHING for 8 days after they authorize!

Date of experience: September 26, 2019
New York
1 review
13 helpful votes
Follow celena c.
Unfollow celena c.
Send Message
Share Review
Report Review

It's a great concept and could be a great company overall but they are missing key factors such as quality control. I sold a pair of boots that were returned. Fine, if unhappy that's understandable. However the buyer returned my item without the original box it was shipped in and the additional heel replacements. When I contacted customer service they issued me a $15 credit. How can you possibly trust that your items are transferred responsibly and how can they not take full responsibility and expect me to accept my item other than the original condition it was sent in. Bad Bad Business Policy.

Date of experience: June 22, 2015
West Virginia
1 review
3 helpful votes
Follow mercedes r.
Unfollow mercedes r.
Send Message
Share Review
Report Review

Caveat Emptor
October 1, 2017

Do NOT buy anything that has a size to take into consideration. If the shoe doesn't fit, you will likely NOT get your money back. What a sham. I am different sizes from the same designer. There is no way to tell if it fits until you try them on.

Date of experience: October 1, 2017
New York
1 review
28 helpful votes
Follow Kathleen O.
Unfollow Kathleen O.
Send Message
Share Review
Report Review

Poshmark sucks.
January 24, 2023

$750 for dress that's had a deceitful description. Seller posted a confusing description. Seller posted measurements, but also said measurements were approximate. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. Of course they denied my return request. They said I didn't respond, but I did, with narrative and photos. Screwed out of $750 dollars and doubt I can resell due to weird alterations.

Date of experience: January 24, 2023

Overview

Poshmark has a rating of 1.3 stars from 2,855 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.

service
776
value
701
shipping
675
returns
652
quality
634
+783