Terrible service. No response to reported problem for a week. Account is not working with no notification of any issue etc.
They just take your money and you are left on your own if there is any issue!
No business ethic, very poor level of service.
I would like to add Zero Star level, but need to give 1 Star as Zero is not available.
Just as a reviewer stated, there is poor communication and no phone number to contact. I should have listened to the first clue, when they took long to respond to my first issue.
The second time, they just did not allow me to post without a warning or notification. I then reviewed the policies, and found that I had not been in violation of none, but it's difficult to try to resolve when you feel like you're just emailing a ghost.
I am MBA major and manage and a big box retail. I have been recognized for having breast customer
Service of the year and I know that this is considered really poor customer service.
I am now opening up my own retail closet and learn from the mistakes of Poshmark. Thank you for this lesson.
Anyone else reading this should follow me at fayefash. Online
Hi!
I have an Authentic LV bag for authentication to Posh HQ. Unfortunately, the buyer just commented and told me that she did not make the purchase cause her account was hacked. I tried contacting posh and updated them about the situation. But sadly, my account was disabled for idk what reason. The bag that is in transit right now is around $1400. Does this mean that I'm going to lose all my pending money on posh, since my account has been disabled? I can't comment or like/follow anyone but I'm still getting followers on Posh. Posh support is useless, rude and not addressing the real problem.
Someone please help and suggest what should I do. Thanks
Poshmark is a platform used by scammers to steal from the public. That is the bottom line. Buyer beware! I tried buying two items, both were fraudulently described and the size was marked incorrect. They were a rayon material that had been shrunk due to poor care and then sold at original size. One item even came crumpled and smelly. This is just a scam platform for desperate sellers trying to make a buck off of throw away quality merchandise.
This is an online garage sale where everyone is looking for a bargain and many of the users are resellers. It also attracts con artists. You take time and effort to post your goods at reasonable prices and then people make offers off half of what you are selling it for and most likely will turn around and resell it. You get a lot of requests for more info and additional pictures from people who have no intention of buying the product anyway. Poshmark takes 20% of every sale and in return provides you a free shipping label. That's great for things under $40 but you are selling high end merchandise or jewelry you are better of on EBay. PM doesn't even filter out the con artists even though they give you a place to report them.
If you want a very bare honest review of postmark keep reading:
Poshmark is for people who want to get rid of their junk just to make whatever money they can from it. Poshmark takes so much from what you make keep in mind this does not include tax and shipping and handling.
Even if you have new with tags items, you wont make any where close to what you paid for it. People want it, but low ball you and wait until you really go low on the price. The only thing you have luck making some profit is selling that ridiculous over priced studded starbucks cup everyone so badly wants. ($20 people sell it for $60).
They charge you $7.99 for 2 day shipping which takes a week or longer to arrive.
I love this app, I have been using it for years and have made over 1,000 sales. The best way to avoid issues is to read and understand Poshmark's rules and policies. Follow the directions for contacting them. Be patient for the response. Don't sell fakes. Ask questions before purchase. Don't take transactions offline. Check sellers love notes and average ship times, and ask if item is available before making purchase. If they don't respond, move on! Or else your money may be tied up until you can cancel 7 days later!
First (and last) time buyer. Purchased item in good faith, paid immediately... yet item never shipped. Needed to cancel order after 7 day waiting period established by Poshmark and use the option "delayed order". Sticking to Amazon and Ebay... more reliable.
Poshmark does not have a phone number to call if you have an issue, so you are stuck with only sending an email. Additionally, if you don't see an email from them within 24 hours, they cancel your request. A woman sent me one shoe, which was not even the shoe that I ordered. This was almost two weeks ago and Poshmark has provided TERRIBLE customer service. I will never buy another thing again on this website.
My worst problem about this site has been from the sellers insulting me. I ask very relevant questions, and have been treated like I'm a complete moron. Someone should be allowed to ask if something is real or fake; I can generally tell if it is.
Received badly stained jeans that were not "white" as advertised, let alone CLEAN... the inside crotch is yellowed as if underwear were an afterthought. So disgusted YUCK! Poshmark's automatic response to my instant complaint? We'll get back to you in 3-5 days, if approved you have 5 days to ship back damaged item, seller has 3 days to accept return. So basically, I'll be lucky to get a refund in a month, if ever.
I have ordered an item on Posh listed as active. 2 weeks later, not item, no money, no return messages from a seller. Opened a dispute with my credit card company in order to get my money back and Posh blocked my account. Please be aware that Posh customer service located somewhere outside of US and only responding to emails at US night time. I think there is also luck of English, since the customer service rep offered me an assistance to pay for an item which I never got. Stay away!
I ordered perfume that listed as 3.4 oz size and delivered 1.7 oz size. I travel for work and it was delivered on a Wednesday, I returned on Saturday and found the switch. I contacted Poshmark and there is no refund because apparently you only have 3 days to complain, they must be used to this tactic. They won't refund my money. Not sure who created this company but you should be embarrassed to support theft. Never doing business with them again nor should anyone else... disgusting.
Purchased 3 items within a few months. First item seller cancelled it, second item never sent, and 3 item sent an empty box! What the heck! I found some cute things not available on ebay but hesitant to make another purchase.
Poshmark is a terrible site and I won't be supporting it any longer. Buying with Poshmark is a huge risk, as many sellers never send their items and the site would rather support con artists and scammers than honest people. I recently reported a member and made a listing in my closet with proof about how they were selling fake "Bella B" items for $30+ when they were actually items that cost $8 at 599fashion.com and yet I was the one who was punished with members harassing me and reporting my listings for no reason. Furthermore, they gave me a "free shipping on your first order" offer but never even gave me the discount. I'm remaining on the site until my 2 pending orders ship (or don't ship) and then I'm deleting my account.
This site attracts all kind of scammers. With non-existing customer support stealing is very easy. People loosing money and no one going to help. I guess they what you to deal with your credit card company if you want to claim wrong/defected item. This site charge 20% selling fee and offer no support whatsoever? Cant imagine this online scam was not shout down by authorities.
I sold a pair of boots and was told to ship in 48 hours. I did. The buyer said it was damaged. Poshmark approves their return AND then doesn't demand that I get a shipping number or nothing! Now if you don't want something then send it back! They won't do ANYTHING for 8 days after they authorize!
It's a great concept and could be a great company overall but they are missing key factors such as quality control. I sold a pair of boots that were returned. Fine, if unhappy that's understandable. However the buyer returned my item without the original box it was shipped in and the additional heel replacements. When I contacted customer service they issued me a $15 credit. How can you possibly trust that your items are transferred responsibly and how can they not take full responsibility and expect me to accept my item other than the original condition it was sent in. Bad Bad Business Policy.
Do NOT buy anything that has a size to take into consideration. If the shoe doesn't fit, you will likely NOT get your money back. What a sham. I am different sizes from the same designer. There is no way to tell if it fits until you try them on.
$750 for dress that's had a deceitful description. Seller posted a confusing description. Seller posted measurements, but also said measurements were approximate. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. Of course they denied my return request. They said I didn't respond, but I did, with narrative and photos. Screwed out of $750 dollars and doubt I can resell due to weird alterations.
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!
Poshmark has a rating of 1.3 stars from 2,855 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.