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PoshmarkReviews 2,858

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.

service
777
value
702
shipping
676
returns
653
quality
635

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Illinois
2 reviews
7 helpful votes
Follow Kay h.
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If you can find a good seller with good "love notes" i would recommend buying from those folks only. The biggest issue i have with this app is the 5.95 shipping for EVERYTHING no matter the price or weight. Also the20% that is taken for each sale so if you sell something you have to mark up the price then people want to low ball you on everything. From my own experience it seems like everyone thinks that $10 is a good offer on just about anything no matter what you listed the items for. For me the most frustrating thing is when buyers do not rate you or even go into the app once the item is delivered and simply click 1 button to say the item was received so then payment is not released for 4 days! This has happened on the last 6 sales that I had. How lazy can people really be?! Especially in a world where everyone has their phone in their hand 24/7? The app is ok but the people who use it are extremely rude!

Date of experience: January 22, 2017
Georgia
1 review
4 helpful votes
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WOW, COW REALLY. LOL
January 22, 2017

I am a first time Posher shopper. I ordered a pair of shoes from one vendor and a pair of boots from another vendor. Both were listed my size and both were misrepresented. I received the shoes and they were labeled half size smaller and 2 days later received the boots which were labeled a half size larger. I am still not believing it. I filed a complaint and the issue was resolved. I was sent a free shipping label to return the shoes. I am now going through the same process with the boots. Customer service is lengthy bit it worked. No complaints there. Said all that to say all reviewers are not competitors nor "lazy cows. It's possible they have had a bad experience like myself.

Date of experience: January 22, 2017
Illinois
1 review
2 helpful votes
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Awful!
January 21, 2017

So many fake bags! I have purchased 2 LV on here and was told they were authentic. Well they arent. Poshmark has too many scammers and Im the dummy that was duped. Lol. They take weeks to refund and approve your "case" never respond to emails. I cant wait to resolve this so I can delete this awful app! Btw when it first was up an running it was awesome, sold alot on here. But BUYER BEWARE when you spend alot of money and you are duped, it takes a long time to resolve and get your money back.
So over it.

Date of experience: January 21, 2017
California
8 reviews
32 helpful votes
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I have been buying and selling on Poshmark for a year now. I have not had a bad experience like some of the other reviewers, but I always ask a lot of questions (measurements, any flaws, etc.) before purchasing. Motivated, honest sellers will answer your questions in a timely manner. If you do not get communication, that is a red flag to avoid that person! Check out the seller's profile, read their comments and comments left by others. Remember, merchandise is often used, so you cannot rely on what you think your size is, you have to ask questions and compare to measurements of your current clothing or buy brands that you know will fit you. If you do this and the merchandise is not as described, Posh will assist you (you have a designated period of time to contact them). Posh looks at the listing description and your communication with the seller. If you didn't ask for clarification before purchasing, Posh cannot tell your were mislead and will respond by telling you that sizes vary; because after all, they really do! Motivated sellers ship within 3 days, unless otherwise noted. If they do not ship within 7 days, you can cancel, and it is very simple to do so (I did that once). No problem, that seller didn't need my business! Overall, Posh is a retail site, don't get caught up in the drama some provide with the comments. If someone is unfair or rude, block them! Your should be there to look for great deals on merchandise (you'll find many), not to chat anyway :)

Date of experience: January 20, 2017
North Dakota
1 review
3 helpful votes
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Absolutely horrible customer service. My item did not fit and I wanted to return it and Poshmark would not accept my return as I guess I didn't ask the seller enough questions about the fit, which is ridiculous! Since when do you contact sellers and/or department stores and ask about fit and measurements before you order to ensure that u are able to return item? In the real world we are able to return items if they do not fit correctly. I have e-mailed Poshmark numerous times and keep getting the same e-mail back stating that "the item was as described, so return request denied." I didn't say it wasn't as described, I said it didn't fit! There is a number to call, but all you get is a recording and they will not return phone calls. This is the absolute WORST place to do business with and I would NOT recommend it to anyone!

Date of experience: January 20, 2017
Ohio
1 review
1 helpful vote
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Great deals!
January 19, 2017

You will love Posh if you just take a minute to look for the seller love notes. If the seller has many love notes and sales you will have a great experience. Where else can you bargain with a seller and have fun searching for unique items? EBay can be risky too if you don't research your individual seller. I will not buy eBay. But I love posh!

Date of experience: January 19, 2017
Tennessee
1 review
6 helpful votes
Follow R R.
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I bought an item yesterday and received the confirmation order. However since this was my first time I was stupid and failed to realize that the seller has not updated their profile since August of 2016! I made this purchase January of 2017. She also never responds to comments on her profile. Even better, this stupid website gives sellers 7 days to ship their order! What a joke! At least with eBay you have to ship within 2 days. So now, I will most likely never receive the item and nothing will happen to the seller because she obviously doesn't even use her account. What a waste.

Date of experience: January 19, 2017
Colorado
1 review
4 helpful votes
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Think of POSmark as high school all over again. A bunch of snobs reporting people thinking they know every policy about this horrible site. I encountered a scam from Nigeria today and they blame the victim, not the scammer! I would strongly discourage everyone from joining this site. They also take 20% of your profit, unlike eBay, which takes only 10%.

Date of experience: January 18, 2017
District of Columbia
1 review
3 helpful votes
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Poshmark is a great way to get rid of stuff that you have that doesnt fit you anymore or gifts that you have waited too long to return, etc. The key is to give excellent customer service, be honest about what you are selling, always always ship in a day or two and provide good pics. I've been doing it for about 4 years and have always had great expeirences and made quite a bit of money. Trading is shady... it can be good and it can be very bad... trade at your own risk. It is up to you to trust the person you are trading with and the best way is to trade inside of poshmark meaning reduce your price to as little as possible and buy at the same time as the person you are trading with so as to both pay the same and be able to utilize Shipping through poshmark to ensure your items ship at basically the same time with tracking. You get more chances of your stuff being sold when you add as many friends as friends as possible and share as much as possible also sharing your friend's closets. Soooo that's it in a nutshell... just play fair and be nice and you will win with Poshmark! I'm a Posher for life!

Date of experience: January 16, 2017
Florida
1 review
4 helpful votes
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A scam
January 13, 2017

Poshmark is a Scam website. Please don't buy or sell from here you will get scammed
Posh will also believe the scams over you

Date of experience: January 13, 2017
Texas
1 review
3 helpful votes
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Let the buyer beware as Poshmsrk offers virtually zip customer service even if the seller "misbehaves".

Date of experience: January 11, 2017
Colorado
2 reviews
2 helpful votes
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Item advertised as size Large - received item with tag of Small - would not allow return or refund - Poshmark indicated sizes vary and item not mis-represented - REALLY

Date of experience: January 11, 2017
Texas
2 reviews
16 helpful votes
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Seller, Dena Spadafora at ******* Liberty Trail, North
Liberty IN *******-9349. Is a lying cheating thief and Poshmark did nothing to rectify the situation - CUSTOMERS BEWARE, if you get CRAP that is not as advertised Poshmark will NOT help you and you will get SCREWED!

Date of experience: January 9, 2017
Minnesota
2 reviews
14 helpful votes
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Enjoy Posh
January 9, 2017

I've been on posh for 3+ years. I've seen the good and the bad. I've sold over $15K there and have purchased from reputable sellers. Out of all the online sites like Tradesy and Posh, I find posh to be safer for items over $500 as they are authenticated and as a seller, I feel safe sending to headquarters so a bait and switch is not pulled. Just wish they would get rid of all the fakes they allow sellers to list. I hate fakes and everything they stand for.

Date of experience: January 9, 2017
Maryland
3 reviews
21 helpful votes
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BUYER BE WARE
January 9, 2017

BEFORE buying ask the condition. If the seller does not respond with a positive, don't buy. Many selling a bunch of old garbage.

Date of experience: January 9, 2017
Texas
1 review
3 helpful votes
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Poshmark is a great idea, but they fail to execute it very well. First, their shipping options are nonexistent. I've had my eye on several items that seemed well priced, but when you take the $5.95 shipping fee into consideration, the idea of going through with the purchase seems ridiculous-- especially when the item in mind is a small object (e.g., earrings) that should not cost much to ship. Second, customer service is only available via email, thus, response time is long. If you need fast attention, you're out of luck. I had changed my shipping address then purchased an item, but the new address was not reflected in the label (another ding). When I requested that the label be reissued, it took two days for action, at which point the item had already shipped. Then once I did hear from someone, they had fixed the wrong address (the sender's) with my old address-- so now both the "to" and "from" addresses were the same address and also both my old address. Another day went by to be able to correct the new error... Needless to say, my item arrived in an untimely fashion.

Date of experience: January 7, 2017
District of Columbia
1 review
3 helpful votes
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I purchased Clark wallabees off of a seller and a day later "changed her mind" about selling the shoes! Very bad business! Not happy!

Date of experience: January 1, 2017
New York
1 review
4 helpful votes
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I ordered something from this website and made it clear that I needed it by a certain day and it never made it. That 1-3 day shipping option is a complete scam.

Date of experience: December 31, 2016
Nebraska
1 review
9 helpful votes
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Horrible customer service
December 30, 2016

I ordered a shirt from this site and received it without difficulty. I also received an email stating that I ordered another item. I had not placed that order. I immediately sent an email stating that I did not order this item and wanted to make sure it was not shipped. They waited 2 days to return my email and it had already been shipped. You have only 3 hrs from the time you place your order to cancel it and you cannot return any items. Since I DID NOT place the order I did not cancel it within 3 hrs and could not get in touch with anyone who could help. I have sent multiple emails requesting assistance without success. Since the item I DID NOT order was more than $100, I am arguing to get my money back. The item was not my size or anything I would dare wear in public so I am positive I DID NOT order this dress. The customer service is pathetic. I would never recommend this site to anyone!

Date of experience: December 30, 2016
Texas
2 reviews
8 helpful votes
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Im pretty thrown back by some of the reviews on here. Every app has its downfall but this one has way more good things than bad. I find the customer service and seller protection outstanding. You can contact support at anytime and they ALWAYS respond. It can take a few days but then you get a friendly response and they take care of both the seller and buying. They really try to make both parties happy. Im have been upset by this at times in circumstances where i knew i was right and unfortunately, my customer was not. However poshmark is fair and with the 20% fee we pay on every item, they def SHOULD be. In-fact in the rare occasion that someone files a claim for an item that I shipped, poshmark has always found a happy middle, refunding the customer or allowing them to ship the item back to me. I make about $1000-$1200 a month selling on poshmark... have become quite the fashionista and brand expert and have increased my marketing knowledge even more enabling me to also be successful on sites such as instagram. Do I WISH they did not take so much money off... especially from the high prices items, SURE but the good still outweighs the bad by ten folds!

Date of experience: December 30, 2016