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Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.
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I have bought and sold many items on poshmark and when anything went wrong, for example a package got stolen at the post office, they refunded the buyer in full and paid me in full for the item. I also filed a claim with the post office and got another $30 on top of what poshmark paid me, they offer free authentication for items over $500, sometimes it takes customer service a few days to get back to you but they eventually do. I have made $2,900 in the last year from selling on here and that's after they took their 20% commission fee, which is kinda high in my opinion but I won't complain cause I sell there more than any other apps like vented or Mercari and can pretty much find anything I'm looking for on there as well for a fraction of the price. I would definitely recommend Poshmark!
Never had a problem with postmark ever. Until today. Had a user send me fake uggs. Were not *******@lehman12 never buy anything from her she is a scammer
Poshmark should be amazing but it's not. Shipping is absolutely outrageous. Why am I paying $6.49 for something that weighs 3 ounces? Also the app is not friendly or fast why can't I add all my pictures at once? I'm glad all these new platforms are launching like fashion stash, Vinted, etc. so everyone can move away from posh and stop getting ripped off
I've sold and bought on PoshMark for three years. Recently, I purchased a 14k cross cross ring, but when I received the ring, it was stamped. 925. I've sent several emails to PoshMark and even called their voice mail, but I have yet to receive a response back to resolve my issue. I reached out to the seller, who assured me the ring is real, but I took the ring to a jewerler and she confirmed the ring is not 14k. Very upset and disappointed. I will not purchase from PoshMark again! Buyer beware Poshmark does not offer live customer service.
When I started buying and selling on Poshmark the shipping was reasonable, $4.95. It went up a dollar last year. They just announced that it's going up again to $6.49! That is so rediculous. I understand that you get 1-3 day shipping but I think at this point we should have a choice of shipping method. This is going to affect everyone's sells because shipping is now more than some of the items. Makes me sad but I think I'm done buying with Poshmark.
Improvements need to be made as far as communication between buyer and seller as well as improve shipping times.
Sellers should have a visible rating with feedback on their pages (one could argue that buyers should as well). Sellers have 7 days to ship an item and for that time period you are in the dark. Even when it ships you have to wait a few days to get notification from USPS with your tracking number. It's a long, tedious waiting period. If ratings for seller were visible, shipping times and consistent service would improve.
I'd highly recommend staying away from buying from Poshmark. I tried a couple different times, thinking if I bought from a different seller. However, I've been very disappointed in the items (poor condition, fake items, & no return/complaint process via Poshmark). I've deleted the app & will not buy from again. I bought a Kate Spade bag, only to receive it & it was a fake. The Kate Spade label fell right off. And most of the sellers are selling items well above the price you could go to the store & purchase it for. What I believe started out as a good idea has turned in to a complete rip off.
I bought a pair of Birkenstock Papillio sandals on this site. I have bought many shoes from many internet sites comfortably, because I sold "Euro" shoes for years. When I recieved them the toe hold would have fit Sasquatch, it was 4' around. I wrote Poshmark and sent photos thinking they would give me a credit in the very least. They wrote me back with "no deal". Paypal would back me but I would have to pay shipping to return them. I will have them repaired (which is not as good as new) for around $45.00. Add that to the $35.95 I payed for the sandals, plus my frustration = never again, Poshmark is not internet friendly... and the price of the sandals after repair (and hope they last a while) I could have bought a "tried and true" new pair.
STAY AWAY! What is a clothing site on line that does not accept returns! All sizes are not the same on different clothes. You will loose your money! I can't make it more clear!
I have ordered three blouses from Poshmark in my size. They took months to arrive and though the sizes marked were correct, none of the blouses fit. They were at least three sizes too small. They also did not look like the pictures, and one of them never arrived at all. Poshmark isn't a business, it's a scam.
I recently purchased a watch from Poshmark. When I received it, it did not work. I took it to the jewelers to see if it just needed a battery. The jeweler said the back could not be opened to replace the battery. The watch was $125. Poshmark said there were no returns or exchanges but they would offer me $20 on my next purchase. Next one? No thank you.
Purchased an item that was totally damaged. There Web site would not let me start a return process. I sent pictures of how horrible the product was. They still wouldn't let me return. They totally misrepresented item.
I bought three bags from here, and I have no regrets doing so at all. I also got my bags alot faster than most places.
Made a sale of three new and unworn items. All i can think of is that the girl didn't like how they fit, because guess what? She STAINED all three of my items and opened a case with "picture evidence." well, i had three STAINED items sent back to me. If someone wanted to make a return because something didn't fit, i would happily work with them? But to STAIN someone's items just to get them sent back? Why go to that effort? Thanks a lot, now i'm out three perfectly good items for nothing. I can't even try to sell them again since she ruined them, and these were were all 50+ dollar items.
Little or no customer service. Unable to respond to reviews. More sellers than buyers. Ridiculously low offers and no guidelines on offers. NWT or near new from my closet and I lost money vs. what I paid, I didn't expect to get new value, but really low offers on nice items. Liking and sharing social aspect doesn't drive expected traffic/hits. App only operates for selling on tablet or phone, no PC or Mac. Wish I'd never signed up.
Shame on anyone who even buys off this site... Hollister jeans that are currently on clearance for $14.99 being sold for $40. American Eagle jeans on sale for $40 being sold for exactly that USED. And $5.99 shipping? Save yourself the headache and hassle and just wait for the item to go on sale for brand new online at the stores.
I have ordered an item on Posh listed as active. 2 weeks later, not item, no money, no return messages from a seller. Opened a dispute with my credit card company in order to get my money back and Posh blocked my account. Please be aware that Posh customer service located somewhere outside of US and only responding to emails at US night time. I think there is also luck of English, since the customer service rep offered me an assistance to pay for an item which I never got. Stay away!
I seen a rolex watch on there for $465. Yeah right. How could poshmark defend it and say that that item is authentic or not stolen. Where can you buy an legitamate rolex for that price? NO WHERE!... stop it stop it stop it. Smh
I've been purchasing from posh for about six month with only two issues one a dress that was a knockoff and was damaged and another was a pair of shoes that were listed the wrong size. Posh cs is non existent so they refused to help me with either one so I opened a dispute with my credit card and posh suspended my account. So if you don't let their sellers rip you off, they will suspend you. Heads up!
Posh does not deserve s rating. Purchased size 7 coach sneaker. Box says 7m shoe says 7 b. Cannot put my foot in shoe. Fits like. Told posh and they paid seller anyway. 20 coach purchases I made without trouble and now I have a pair of sneakers I cannot wear. Suggested I repost them for sell. Going to report them to everyone I can. Still trying to see how you can truly tell the authenticity of a shoe through a pic. No more purchases from posh for me. Be cautious of what you purchase. Posh does not have your back!
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!