PoshmarkReviews 2,858

I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). I immediately used their online process for indicating that I received the wrong item, and included a request that the order be cancelled (because I did not want the hassle of waiting for them to locate the item, etc. -- I said in my initial communication that I decided to purchase the item elsewhere). Following that straight-forward request:
1.) I received an email from Poshmark telling me that they had located the item I purchased and would be asking the person it was mistakenly shipped to to send it to me.
2.) I immediately sent another email reminding them that I no longer wanted the item, and asked them again to refund my money.
3.) I then received an email with a shipping label to send the item I mistakenly received to the real buyer. The email indicated that they had provided my home address to that person and asked her to send me the item I purchased (but no loner wanted).
4.) I emailed again reminding Poshmark that I did not want the item shipped to me, and asking that they cancel the order and refund my money.
5.) The next email from Poshmark told me they could not cancel the order until I shipped the item I had received to the actual buyer.
6.) I responded right away saying that I had shipped the item 2 days earlier using the shipping label they had sent me. Again, I requested that they cancel the order and refund my money.
7.) The next communication I got from Poshmark said that they had good news-the person that mistakenly received my order had put it in the mail.
8.) I sent another email requesting that they cancel the order and refund my money, reminding them that I did not want the item.
9.) The response I received said that they had good news again- they noticed that the item had arrived at my house and assumed this resolved the issue.
10.) At this point, it seems like this may be a joke? Of course, they do not have a phone number to speak to a real person. Now I guess my only recourse is to dispute the charge with my credit card company.

I am genuinely shocked at what appears to be extreme incompetence OR willful decision to ignore any requests that doesn't suit their needs.

Ok, first the thing that I believe everyone can agree on is the OUTRAGEOUS shipping rates (they also go up every year). The company charges you a fortune for something inexpensive to be shipped even though they don't lift a finger to take 20% of what you sell. I wouldn't mind if they covered shipping because it's the least they can do. Say if you buy a cute necklace for 5 bucks... well you're paying more than double after shipping. You're better off going to a local thrift store. Second, if you are a seller you have NO protection (buyers either won't read descriptions, get the wrong size, not like how it looks on them or sabotage your items to get a refund). Sometimes buyers will give you a bad rating just cause they are having a bad day. I've had items in perfect condition get bad ratings for no apparent reason. That's retail I suppose! I've also bought things and the seller never shipped my items. It's your responsibility as a seller to ship things in a timely manner. Honestly it's getting to be more than a headache than a way to make money.

I have items for sale on Poshmark every year shipping has increased. How is it that eBay shipping has decreased for the last two years I have merchandise in both sites It's not fair to pay $7 to shop a 4oz tshirt that's insane local thrift shops are going to reap benefits of increased shipping prices. My profit range is little to none after I give deeper discounts because of shipping and give Poshmark their portion It's sad because I honestly love Poshmark

It REALLY irks me when the item is listed with no more than the size. I never see condition, color, material or measurements. These are all the things a buyer needs to know before purchasing. Instead, you have to send a comment and wait for a response. What the seller needs to realize is that buyers DON'T WANT TO BE BOTHERED. If I have to wait for info on an item, I will pass over it. Also, by the time I get the info, I've totally forgotten about the item, so the seller is not doing herself any favors.

BUYER BEWARE! I'm surprised this company doesn't have a class action lawsuit against them! They keep items posted that they know are no longer available, tell you the saler has 5 days to ship & if they don't you can't even request to cancel your order until after 7days then it takes customer service a few days to respond then another cple days before you receive a refund! So postmark has your money sitting collecting interest on it for about 2weeks! One thing to watch for is if you notice the comments are from months ago on a item do not buy! It's no longer available!

I have been buying and selling on eBay for years and have had very few negative experiences. I only approximately 100 transactions as a Buyer on Poshmark, and I have been burned more than I have been pleased. First, the shipping is ridiculous. A three-ounce necklace costs $2.61 to ship First Class. Poshmark charges $6.49. For everything. Second, there is ZERO quality control. The descriptions are vague, which should not be allowed, forcing customers to ask a slew of questions before evening making an offer/purchase. If I had the time to wait for Sellers to get back to me, I would not be shopping online: If I see something I like, I want to purchase it then. I have received a slew of tarnished pieces of jewelry--that I pay double to ship (vs. EBay) and receive half as nice of quality. Third, there is no way to speak privately to Poshers. Everything is public, which gets awkward. I also wish you could add a comment to the offers, explaining why something might seem like a low-ball offer. I have had Sellers block me for asking a legitimate question. Who does that? Finally, there is no way to get a partial refund if you'd rather keep a damaged item that you'd prefer to keep but for a lesser price (e.g., I bought a necklace that I had to get fixed!). I spend thousands online each month, and Poshmark will not be getting another dime of my hard-earned money. There are a slew of options; spend your money elsewhere.

I keep seeing reviews of people on posh complaining" "it took months for my item to arrive and when it did it was too small..." Ok--number one, you did NOT wait months for anything from Poshmark. Plain and simple. Sellers are required to ship within one WEEK or the buyer can cancel the transaction--and if much goes past a week, POSH cancels it. So that's total BS. Number two, it is very clearly stated in the guidelines that you are to ask questions about size and seek measurements from the seller BEFORE you buy. Its a no returns site--always has been--unless something is misrepresented or fake, etc. If you are too lazy to ask a seller to give you measurements for an item you're buying at a heavily discounted price, then don't be mad when it arrives and does not fit you. Jeez... some people just want to FIND something to complain about. Poshmark is GREAT, and has been an excellent and supportive place for me and many other women to succeed in business on our own terms. Those of you who have such problems--maybe look inward. Many of us are quite happy and have no issues at all adhering to the very simple app guidelines.

First off, shipping went up because shipping went up at the post office. So many whiners and people that don't pay attention. I get free boxes, the mail person comes and picks my stuff up and it gets there in a couple of days. I love that. And as a buyer, I verify everything before I buy. You can ask questions in the comments and there is your documentation that the seller told you correct information. If it's not what they told you, poshmark can go look at those communications. The only thing that bothers me is that some people will give you a bad rating just because they didn't like it after they got it but instead of just sending it back they give you a low rating. There's the same issues as there are with any of these sites. People are either decent and honest or they are turds. You have to be smart, plain and simple. As for fake items, there much more fakes on Mercari. Poshmark has way more class.

DO NOT BUY HERE UNLESS YOU KNOW HOW TO AUTHENTICATE WHAT YOU ARE BUYING. I SEE MORE FAKE BAGS, FAKE JEWELRY, FAKE MAKEUP THAN REAL ONES. SELLERS CLAIM ITEMS ARE REAL WHEN ITS CLEAR THEY ARE NOT. IF YOU COMMENT OR ASK IF ITEM IS REAL, POSH SENDS EMAILS THREATENING TO CLOSE YOUR ACCOUNT. YOU CAN REPORT AND ITEM AS FAKE BUT POSHMARK WILL NEVER REMOVE IT. THEY ASK THAT "YOU SIMPLY SKIP OVER THE ITEM AND NOT BUY IT". THE SALE OF FAKE ITEMS IS ILLEGAL AND THEY ARE ALLOWING IT, DUE TO THE SIMPLE FACT THAT THEY GET 20% OF ALL SALES. THEY KNOW HALF THE ITEMS BEING SOLD ARE FAKE, SO IF THEY STOPPED THAT, THEY WOULD LOSE OUT OF THAT 20%. SHADY SHADY UNSAFE SITE

Poshmark USED to be really great. It was a fun concept, being able to find items no longer sold in stores or something you specifically need instead of browsing, you can narrow it down. That's one thing I love about online shopping. I don't mind buying used if it's massively discounted. Anything washable! But they're starting to become very greedy. Shipping keeps going up and up. With each increase, I sucked it up and just paid for it. A few days ago I bought an item with $5.99 shipping. I check back today and it's once again increased to $6.49 this time. I'm sorry, but this is where I draw the line. Shipping is more expensive than some items and it's ridiculous to pay that much for a tiny chiffon tank or something that could weigh an ounce! They should at least give us a choice. Most of us would happily wait a few weeks and save a few bucks. I will no longer be looking to expand my wardrobe on poshmark, but maybe to find a rare item I can't find anywhere else, other wise it's not worth it because of the outrageous shipping.