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PoshmarkReviews 2,858

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.

service
777
value
702
shipping
676
returns
653
quality
635

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Oklahoma
1 review
7 helpful votes
Follow Jessica B.
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I have been on poshmark for over a year now. I have sold many items and have never had a customer complaint or issue. I have also purchased quite a few items and have never had an issue. You don't realize how much of a scam this company is until something goes wrong with a sell or purchase. I purchased an item that was misadvertised. Even the seller admitted to me that she based the description of the product on how it fit her not on what the product actually is. I put in a refund request and they asked for additional photos. I sent many and then got an email saying they were received. A couple days later I got another email saying that my request was denied because I did not provide the additional photos. I am continuing to send emails because I want my money back. I'm just leaving this comment so people understand that things run smoothly with this company until something goes wrong because the company refuses to give up their commission to fix faulty posts.

Date of experience: May 1, 2017
Texas
1 review
6 helpful votes
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Ordered a pair of shorts and got a youth size instead of adult. Immediately email customer support asking what I needed to do for a refund they asked me to send them pictures which I did. Took several days getting back to me. Finally a response saying I did not contact them in time and all I could get was a credit for the shorts and not my large payment for shipping. Completely unacceptable! I did everything I could and they failed to inform me what to do before it was too late

Date of experience: May 1, 2017
Massachusetts
2 reviews
0 helpful votes
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I'm very sad to see so many bad reviews. I also find some reviews to be false. People stating they bought merchandise they never received. That would almost be impossible period because once you receive your order you have to accept it on pause for us to receive our payment. It has to be marked delivered by the post office so I do believe that those posts or people trying to sway others from not shopping on Poshmark. I have had many many great reviews I've only had one person who disputed a purchase from me and it was because she didn't agree with the color blue I listed as teal or seafoam green and she said it wasn't blue. Poshmark cited with me and gave me my $9.50. I have found that most who sell on Poshmark are very honest and good people. I've also heard horror stories of people who have bought something decided they didn't want it and would damage the merchandise to make a claim and send it back to the person who sold it to them damaged when they sold it to them in good condition. This is a place where you have to really read the reviews before you buy something and you yourself should be an honest person and understand it is a no return policy and if you don't like it yourself resell it on Poshmark period but shame on you people for telling lies that you didn't receive something but you lost your money I just don't see how in the world that could happen. Everyone come and shop at Poshmark you'll have a great experience just be wise ask for more pictures if you need to and always read the person's reviews that they receive

Date of experience: April 29, 2017
New York
1 review
3 helpful votes
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Sell somewhere else
April 29, 2017

I have a customer complaining the the items she received were wrinkled. Duh! They're being shipped n a envelop. She put in a dispute. Mind you I then sent her a dress for FREE to practice ironing so she wouldn't ruin the ones she purchased. It's been 11 days and I'm still in review. All the items I sent were new with tags. Don't expect to call anyone at Poshmark. Everything is done by email on their timing. Closed my store

Date of experience: April 29, 2017
Connecticut
1 review
8 helpful votes
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Have to agree with many that say the shipping fee is insane as a seller I feel it has NOT HELPED MY SELLING I am considering leaving and going back to Ebay I have to go higher just to make a decent sale and it's really not fair to someone who really wants an item cause rite off the top your at almost 7 dollars for shipping this is where I think they make their money! And it's not fair to sellers or buyers, please drop the shipping price it's hurting the sellers and buyers... I meet a lot of nice people but I'm getting NO WHERE...

Date of experience: April 29, 2017
Ohio
1 review
5 helpful votes
Follow Jodi S.
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Poshmark is completely unregulated, I have reported poshers who are outright crooks, but nothing is done about it. Paid $190 for a pair a Jordans, and never received them. The same guy is still on poshmark ready to swindle the next sucker.

Date of experience: April 29, 2017
Ohio
1 review
2 helpful votes
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It's Real!
April 28, 2017

1st time using Poshmark, nd I'm very satisfied, got my order within 3 days, sorry y'all didn't! #ijs

Date of experience: April 28, 2017
Mississippi
1 review
4 helpful votes
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I emailed Posh requesting my order to be cancelled as the expedited 2 day shipping that was advertised to me wasn't accurate. I needed the shirt for the upcoming weekend and it's now been a week and a half and haven't received it. I tried to email and cancel my order - I received a response that Posh was busy and it would take time to get a response. I received my shipping confirmation 2 days later and after that, Posh responded. I don't believe the delay in the company getting back to me should result in the answer "If the product is shipped, we can't cancel the order". If I can't get a hold of you for several days, how am I supposed to cancel my order in a timely matter. I will not order again through this website.

Date of experience: April 27, 2017
Texas
1 review
0 helpful votes
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I hate Poshmark
April 26, 2017

First of all, I thought Poshmark was a cool place to buy items. WRONG. The moderators are very catty and petty(probably an old miserable $#*! who owns it who scans every single comment) they restricted not 1 but 2 of accounts and when I tried to make another one, it restricted my entire phone from trying to make an account. I then went on Instagram(because they don't respond to emails) and they deleted me on there too. I hate them. I haven't done anything to them. Oh well their lost. I should have never went to them! I'm over it. Who ever owns the company needs their $#*! beat! $#*! POSHMARK

Date of experience: April 26, 2017
North Carolina
1 review
4 helpful votes
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I find it to be a market of liars and scammers. Fake products, false descriptions and no real oversight from management. Like a wild west of stolen, fake and used goods etc

Date of experience: April 26, 2017
Illinois
1 review
4 helpful votes
Follow DENISE G.
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I'm new to poshmark. I usually use eBay but thought I'd give u a try. I buy mostly clothes. A few things I've noticed. There is hardly ever details on the items measurements, decent pics brand, condition. U have to contact the seller who most of the time takes forever if at all to answer. I mean who offers an item u can't see a complete shot of. Thats the state of most of the items I see. There are pictures of the top of a dress only. U request more pics or ask the length - they never answer. One buyer said they didn't know because it was already packaged to mail if sold. WHAT? It's like they don't want the money. Your shipping is just too high. It is difficult to pay 20 bucks for something that weighs not even 16oz and should ship for no more than 4 first class USPS and pay almost 6 to u to ship. Which by the way does not ship out right away. I have yet to find more than 1 item from the same seller to do a bundle. I have tried. I have pasted on at least 20 dresses probably more because of the high shipping and lack of responses It causes me not to buy and look on ebay or elsewhere. U really need to rethink the shipping price and require details from the sellers with better feedback. Shopping should be a pleasurable experience U have been too time consuming and frustrating. I'm going to clean a few of my likes and probably put u far on the back burner to use if looking for something very specific I can't find on ebay. So sad.

Date of experience: April 26, 2017
Florida
1 review
2 helpful votes
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Poshing Since 2012
April 25, 2017

Hi all!
I have been poshing on this app since 2012. I am a seller and a buyer. I am sad to hear of the many negative reviews. I have had some bad purchases and Posh customer service has helped me out on all. I know when you have a sold item and it gets cancelled. You do have to create a new listing for the item. If you sell on Posh. You must put the effort. That means detailed photos and descriptions. If you are the customer. Please ask as many questions s possible. Never buy based on a blurry photo, or a stock photo. If you must, ask for addtnl photos. I am happy to oblige when asked. I want my buyer to be happy! Plus as a buyer myself I know the feeling of not being happy. Also another reference is to look at the sellers stats. How are the reviews? Do they have many sold items but not positive reviews? And it's okay to reposh the item if it doesn't work... just list it as so. I have resold items that's didn't work out at a discount price. One persons loss is another's gain. I hope some of you do not base one bad experience on the integrity of some of the sellers. A lot of us want you to enjoy the community and sometimes you may make a Posh friend or 2. I have!

Date of experience: April 25, 2017
Idaho
1 review
6 helpful votes
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I bought a pair over jeans for over $100 after the seller counteroffered me. She doesn't ship for the first three days so I send her a message asking if she can ship before the weekend. She says she'll ship saturday morning. No tracking updates or emails so I wait until monday to message her again. I get USPS emails when even a label is printed with my address so I knew she never printed it let alone shipped, she blatantly lied about it. She doesn't respond to a message about tracking or whether she actually shipped. So I message her later asking her to just cancel the transaction as its rude to not ship and even more so to lie about it. Within ten minutes she cancels it and blocks me! WTF? She couldn't bother to ship or respond to a message, yet I'm blocked for asking her to cancel it? Does she not like money? Is she scamming me? What is worse is after five days I went and read other comments on her other sold items and MULTIPLE buyers had the same issues as me. I saw numerous comments asking if she'd shipped or that weeks later they were still waiting on that shipment she told them she'd mail out right away. I messaged the buyers and they replied that they eventually had to cancel the transactions as she never shipped. Avoid carolineparker_ at all costs! Honestly, she seems super immature and shouldn't be selling on any site if she can't ship something someone paid for or communicate. Those are literally in Poshmark's list of guidelines, communicate with buyers and update them with shipping information. Probably best to avoid Poshmark in general but definitely *******@carolineparker_

Date of experience: April 24, 2017
California
1 review
1 helpful vote
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Item not as advertised I ordered women shoes and got men shoes that is way to big. I am trying for a refund unfortunately, I am bring rood that they don't have my size while never mentioning a refund

Date of experience: April 24, 2017
Illinois
1 review
4 helpful votes
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I purchased a "new" jacket from Poshmark. It arrived in obviously used condition. I submitted a complaint with pictures that proved beyond a doubt that the jacket was used. In addition, the jacket stunk of perfume. My request for a refund was denied. There is no contact number, you can only contact them via email.

When I tried posting a comment on the seller's website, an error message came up that she had blocked me! If for some reason you order from Poshmark (and I beg you not to), DO NOT ORDER FROM VINTAGE4ME!

Date of experience: April 24, 2017
Florida
11 reviews
12 helpful votes
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I bought a designer purse from a seller named Samantha Vieira, from Connecticut, I thought I was getting a good deal. I knew it was used, but she said it was still in good condition. Cost me 57.00 with shipping. I got it today, it's complete garbage. Stained all to hell, the strap she said came with it is not here (not that it matters, I'll never carry this) it's literally garbage. I messaged posh, and immediately Samantha begins posting, telling me off. I means that they sent her a copy of my complaint before they even responded to me. Very had business. Not professional at all, childish really. No. I wouldn't give Poshmark, or Samantha, even one star.

Date of experience: April 24, 2017
South Carolina
1 review
5 helpful votes
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Poshmark does not have a phone number to call if you have an issue, so you are stuck with only sending an email. Additionally, if you don't see an email from them within 24 hours, they cancel your request. A woman sent me one shoe, which was not even the shoe that I ordered. This was almost two weeks ago and Poshmark has provided TERRIBLE customer service. I will never buy another thing again on this website.

Date of experience: April 24, 2017
North Carolina
1 review
4 helpful votes
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I have had to open 5 cases for misrepresented orders in 2 months. I shop online a lot and this is the worst site ever. I also sell on Poshmark, so I know that it isn't that difficult to be honest. I bought 5 pair of pants that were supposed to be my size and length, as represented by the seller, for 65 dollars. Good deal, right? Nope. All were bought on QVC, so they are poor quality, plus they were miles too long. I sent in photos times and support said I did not have a valid claim because I didn't send in photos. The photos clearly showed the measurements were wrong. All I got was a 5 dollar credit.

Date of experience: April 24, 2017
California
1 review
2 helpful votes
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I bought a romper that the seller said the measurements would fit. It was so awkwardly fitting! Of course I spent 91.95 for this stupid thing I could never wear. However Postmark States it was not misrepresented. Might as well burn 92.00. Plus you can't talk to anyone have to email. Fed up and screw off!

Date of experience: April 23, 2017
Tennessee
1 review
0 helpful votes
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Recently I sold my first bundle (2 pant suits and a evening dress) to a very nice lady cheaply. Realzing that I would only earn $44 on these items, I decided to cancel the order. I contacted her, apologized to her, and we moved forward. She was okay with the cancellation.

I informed Poshmark for over a week about the cancellation and requesting the removal of the SOLD sign off my items. I can't locate any suggestions that would allow me to complete this myself. I have tried communicating with the company but NO help as of today.

I have had no problems getting my item to my buyers or returns request. My policy is be honest about the items. It's stated in the item whether or not the items is worn or new. Just need to have that work SOLD removed.

So far Im pleased

Date of experience: April 23, 2017