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PoshmarkReviews 2,858

1.3
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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.

service
777
value
702
shipping
676
returns
653
quality
635
West Virginia
1 review
10 helpful votes
Follow Barbie Q.
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I bought a camisole & the girl shipped it right away. Well something happened with USPS & they shipped it back to the sender. I contacted the sender & Poshmark. The sender has gone out of her way to help me get my package luckily. Poshmark does not believe that I have not received my package even though the tracking information clearly states returned to sender. At least Ebay will go out of their way to give you a refund. Poshmark is run by morons who basically want to screw you over.

Date of experience: August 29, 2017
California
1 review
4 helpful votes
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Priority shipping on everything ONLY makes the post office rich. $6.49 to mail a 4 ounce top that on an Ebay purchase would only cost about $3 for the seller. AND often they allow sellers a full week to ship. What is Expedited about that? AND they charge 20% WHAT? I thought ebay was bad. Etsy and Ebay are far better. AND now with Thread UP I doubt I will ever buy from Posh again

Date of experience: August 29, 2017
Ohio
9 reviews
54 helpful votes
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In spite of the reviews about Posh being on the side of the sellers, they are very harsh with sellers and issue warnings TO SELLERS when the CUSTOMER doesn't like the item or buys the wrong size (not sure how the seller can help that). They tell buyers no refunds or returns but have NO PROBLEM dashing off a return when any buyer of MINE wants one. I had to move mountains to return the WRONG ITEM and get a refund when it was my turn as a buyer.

Also note that you only get so much leeway - more than 3 complaints in 12 months and you are suspended. You have to ship in TWO DAYS (hard to do on a 3 day weekend with no post office. It can be done and you CAN make money but know going in it is no better than Ebay or Etsy and very little forgiveness depending on which end of the transaction you are on and the day of the week.

I'm not crazy about the whole socializing and parties and sharing thing. I'm not there to make friends, I'm there to shop and sell. There is also a large percentage taken from the sale so you may not make as much money as you would on say Ebay or Etsy. Unfortunately, (like Ebay these days) folks are encouraged to have "boutiques" of new item items usually factory wholesale items the sellers buy from China that are badly made of cheap materials. I'm also not a fan of stock photos (forbidden on Ebay) instead of a picture of the actual item I will be getting.

BUT... there are options to TRADE items (which Ebay forbids), you can "bundle" (put together bulk purchases) to save on the flat rate shipping and can make offers if you don't like the price. The small sellers on the site have better offerings (better brands, more selection, faster shipping, higher end) than on Ebay and Posh is formatted for those more comfortable with taking photos with their phone and texting (I'm not - I prefer to type on a PC to get the details).

Date of experience: August 28, 2017
Florida
1 review
4 helpful votes
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They are selling counterfeit dress. Don't be a victim. I would never buy anything from this website again. They are the scammer.

Date of experience: August 27, 2017
Tennessee
1 review
4 helpful votes
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Poshmark
August 27, 2017

I am a New Seller on Poshmark and I am saddened to she reviews where sellers were dishonest. I pride myself on honesty and excellent customer service. I already sold a few *******@thesweetorios. I would hope that Poshmark would ban those who are deceitful because it makes it bad for sellers who are true and honest with their products.

Date of experience: August 27, 2017
California
1 review
5 helpful votes
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Facilitate theft
August 25, 2017

I purchased a mk handbag from a scammer, I told her I hope its authentic as. I authenticate Michael kors and other brands. She said she changed her mind 5 min. Later. However, she didn't cancel thru the system! I CONTACTED the idiots at posh support #trolls who give me a form answer?! I told them I have proof that she relisted and after 6 days of keeping my money and posh idiots doing nothing. Its clear itsa scam to screw people out of having access to their $$. I am done! $#*! poshmark

Date of experience: August 25, 2017
Florida
1 review
8 helpful votes
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BAD CUSTOMER SERVICE
August 25, 2017

This is one of the few retail sites that takes the seller's side over the buyers'. Will stick to eBay.

Date of experience: August 25, 2017
District of Columbia
1 review
3 helpful votes
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Poshmark is a rip off
August 25, 2017

They charge 20% of your sales. They have fraudulently charged my credit card for someone else's purchase. Frequently, their labels send random people items that someone else has purchased. I am having problems getting money returned to me when another seller doesn't ship my orders. I am missing several orders that have been shipped to me. Their "bar codes" don't match with the person that is supposed to receive a purchase. I DON'T recommend that anyone buys, or sells on Poshmark

Date of experience: August 25, 2017
California
2 reviews
5 helpful votes
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Ripped Off
August 24, 2017

I purchased two things from Poshmark. The first was legit and a great deal. The second *******@leah001 a rip off. The buyer beware is on me for not being able to process right away that it was fake. It wasn't until I carried the purse that I knew for sure it was. I've already accepted payment. So, my advice... Check the seller's closet. Is there variety or do they have multiple of something. Check the photo against any you can find elsewhere. Once you get it, if it doesn't feel right, don't accept payment... return it asap! Not sure I'll go back... it was an expensive mistake and I hate feeling like a sucker.

Date of experience: August 24, 2017
Wisconsin
2 reviews
3 helpful votes
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Non delivery
August 23, 2017

I question if Posh can create their own fake accounts selling things (for show) they never actually intend to send out as they still get money to hold.
I'm wondering if they can use that money in escrow as credit or borrowed money so to speak.
There seems to be no repremend for sellers who sell yet never ship when I think their account should be suspended or art least limited if they have not shipped a sale in 2/3 days or they will do it again in the future as their way to "cancel" a transaction bypassing the rules.
The only person who is out is the buyer cause their money is held even after the order is canceled as it says it could take two days to a whole billing cycle! What other store do you know takes that long?
This site is just suspicious or certainly some seller accounts anyway.

I was a first time buyer where the seller accepted my offer but would not communicate after the sale when 5 days later I said I was new and inquiring about their shipping time estimate.

Lastly, I expressed my concerns thru email to posh as no customer service seems to exist, just someone who copy and pastes pre written rules from frequently asked questions.

This experience has made me question if I could trust a future transaction and seems more of a hassle then a potential bargain ESP if there is more of a loss at the end not only financially but time wasted seeking then finding a product that you never obtain.
If something seems to good to be true it usually is Ill leave it at that :)

Date of experience: August 23, 2017
Colorado
1 review
8 helpful votes
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Just as you've read in other reviews, the seller lied about the item, and when you ask for a return, it gets denied! DO NOT buy from Poshmark!

Date of experience: August 22, 2017
Arkansas
1 review
6 helpful votes
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After receiving an order that was marked as new, with holes and shrunken, I put in a formal return notice so that I could get my money back on the item. The company claimed that they didn't get the review and kept my money. They then accused me of lying about the order.
They take a hell of a cut of the money you make from selling on posh. I had sent them multiple referrals and sold numerous expensive items on the app.
Crooks! I will be finding an alternate app to buy and sell my items.

Date of experience: August 22, 2017
Alabama
1 review
7 helpful votes
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HERE IS THE POSHMARK SELLER AND HER LISTING: gabbyb1204
Updated Aug 08 01:13PM Coach Nomad bag with long strap Coach $45 $598

(My name on Poshmark is eastsidedetroit... please read my correspondence to this seller... and her answers to me on this listing...)

I received my refund from Poshmark today... after finding out when I went to check on shipping status that seller had "cancelled" my order! I went into the listing to leave my experience and warn others... and when I tried to post my "review"... found that the seller had blocked me!

So came here to tell my experience with this seller... and again... TO WARN OTHERS!

Here is what I tried to write about this transaction and seller: "BAD SELLER... OUTRIGHT LIED TO ME... SAID ITEM WAS SHIPPED... NO TRACKING NUMBER LEFT... AND IT WAS NEVER SHIPPED. ORDERED ON AUGUST 8TH... TOOK UNTIL AUGUST 22ND FOR THE LIE TO BE UNCOVERED... AND TO RECEIVE MY REFUND FROM POSHMARK. WHEN TRIED TO LEAVE MORE COMMUNICATION UNDER MY NAME ON LISTING FOUND OUT THAT SELLER HAD BLOCKED ME! BEWARE OF THIS PERSON... AND ONLY BUY FROM HER AT YOUR OWN RISK! HOPE NO ONE ELSE IS TREATED LIKE I WAS BY THIS HORRIBLE SELLER!

Date of experience: August 22, 2017
Pennsylvania
1 review
3 helpful votes
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Ordered a bag at the beginning of August, it is now the 21st and still have not received, so much for fast service if you have an event planned etc. I went into Posh today and it clearly states I do not have any purchases? Therefore, went into my Paypal and it was taken out of my account on the day of purchase, doesn't say what the item was, nor does it have a tracking number and of course you cannot speak to anyone on the phone. Worst online shopping experience. If I do not receive soon I will report to my bank and then to the BBB and Consumers Credit. I am thinking SCAM? May the attorney general can assist many of us.

Date of experience: August 21, 2017
New York
1 review
3 helpful votes
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Counterfeit Products
August 20, 2017

Poshmark website claims they have professionals who authenticate the products advertised on their website. I reported a poorly worded ad that included: "... no authentic". And advised most of us (buyers) are aware Vuitton, MCM, etc. DOES NOT USE PLASTIC ON THE HANDBAG STRAPS.

I've heard counterfeit complaints before but I was under the false impression that Postmark was reputable... they are not! Then I requested they remove my email address from their marketing.

*******@tampabay.rr.com

Date of experience: August 20, 2017
Ohio
1 review
5 helpful votes
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I wanted my shoes I ordered will never buy any thing again what kind of company r u running iàm very upset

Date of experience: August 19, 2017
California
1 review
6 helpful votes
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I ordered a backpack. The seller shipped it 2 days later. The website interceded and canceled the order without telling me, returning the item to the seller who no longer had it WEEKS later when I finally found out what had occurred. DO NOT BUY ANYTHING ON THIS SITE. Terrible!

Date of experience: August 17, 2017
District of Columbia
1 review
7 helpful votes
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First and last purchase from Poshmark. Purchased item from this seller kelleykellz and this person failed to disclose the complete item description. Upon receiving the item; individual had the audacity to say I should have asked for better description. No what they should have done is provided a complete and accurate description of the item. Therefore, not trustworthy or integrity. Poshmark was very helpful to resolve issue but I will not purchase anything else.

Date of experience: August 17, 2017
New York
1 review
12 helpful votes
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I sold something on Poshmark but by mistake sent the buyer a $400 romper instead of the $20 vest she bought (made a human error when shipping a bunch of stuff).

The buyer opened a case saying it was the wrong item and tried to return it. Poshmark's operating procedure is to email the buyer a return label to print out. The buyer is HANDICAPPED and doesn't have a printer so she was unable to do this. Instead of mailing her a label or helping her out, they told her they couldn't help her. And they LIED to me saying she was being uncooperative.

There is NO reason Poshmark couldn't have simply printed the label themselves and mailed it to her. Or at least TOLD me what was going on.

Instead they lied to me saying she was being unresponsive, and ignored the pleas for help from a HANDICAPPED lady. Considering Posh has taken a cool EIGHT HUNDRED AND FIFTY dollars from me in fees in the last year alone, they could have helped out.

Poshmark is PURE BULL$#*!. They do not protect you AT ALL. Customer service, my $#*!.

Date of experience: August 17, 2017
Texas
3 reviews
8 helpful votes
Follow Bella A.
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I bought a MAC foundation from posh from a popular boutique *******@elizavesta that had excellent reviews, and was totally scammed. I received my package in the mail the same day I got another faulty item from this faulty site and was fooled by the nice packaging, nice letter, impressive business card, etc. By the time I opened the product itself after I noticed the pump wasn't working I got a 'perfumy' scent and gave it the benefit of the doubt by applying into my face and noticed that it was't even matte! I quickly let posh know and they never contacted me, I sent the company an email and they didn't contact me, thus sent them another notification with pictures comparing an authentic product bought from Sephora to the product I received showing the clear difference in tone, thickness of letters on the bottle, etc and have never been contacted for a refund! I looked through the packaging again and realized this lady sells all kinds of likely fake products in an actual store thus she probably composed the product herself and was driven to believe her line was just as good as MAC which is obviously untrue since I'm writing this review because I was ultimately highly displeased.

Date of experience: August 15, 2017

About the business

Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!


poshmark.com
Founded in 2011
Bellevue, WA
+778